Check out our new events page for the latest updates on upcoming webinars and events.

Live Webinar— Physician Employment
Agreements: Items to Consider

Wednesday, February 08 @ 10am PT | 1pm ET

Duration: 60 Minutes   REGISTER NOW!


We will review the various elements of the physician employment agreement, focusing on the pitfalls and the problems that can develop when the agreement does not clearly define the relationship, and/or when the parties do not fully understand what is being agreed to, Such items as term and termination, termination for cause, duties of the physician, call, non-compete, and compensation are all items that should be clearly set out in the agreement and fully understood by the parties. Read More..


William Copeland MS, JD, PhD, LFACHE, practices health care law in Cincinnati at the firm of Copeland Law, LLC. He is also president of Executive & Managerial Development Group, a consulting entity providing compliance and other fraud and abuse related services. A graduate of Northern Kentucky University Salmon P. Read More..

Live Webinar: How to do HIPAA
Risk Analysis & Risk Management

Friday, February 10 @ 10am PT | 1pm ET

Duration: 60 Minutes

The HIPAA Rules require Covered Entities and Business Associates to do Risk Analysis and Risk Management (RA-RM) but do not explain how to do them. OCR consistently calls Risk Analysis the foundation of every HIPAA Compliance program. This webinar clearly explains how to follow OCR’s advice to use Risk Analysis – Risk Management procedures developed by the National Institute of Standards and Technology (NIST).Read More..

Paul Hales , JD is widely recognized for his expert knowledge and ability to explain the HIPAA Rules clearly in plain language. Paul is an attorney licensed to practice before the Supreme Court of the United States and a graduate of Columbia University Law School with an international practice in HIPAA privacy and security. Read More..

athenaPractice™ Customer Briefing

Thursday, February 16 @ 11am PT | 2pm ET

Register Now!

Join us for our upcoming Customer Briefing as we share important v23 product updates, company updates, and answers to any questions you may have.

Phreesia logo

Front Office of the Future series webinar

Wednesday, February 22 @ 10am PT | 1pm ET

How can healthcare organizations make the scheduling process more convenient for patients while reducing staff burden?

Our Front Office of the Future series is back! Join us to learn how to use digital tools to increase appointment volume, streamline scheduling and quickly fill gaps in your schedule due to cancellations—with minimal staff intervention.

Our panel, including Jennifer Sethi, Administrative Operations Manager at Blue Ridge Dermatology Associates in Raleigh, N.C., and Brooke Sodahl, Practice Administrator at MyOBGYN in Las Vegas,will explain how their practices have reduced no-shows and made it easier for patients to schedule appointments. They’ll share how these improvements have not only enhanced the patient experience but also made life easier for hardworking staff.  
Attendees will:

  • Hear how patients prefer to schedule appointments
  • Learn how to use self-scheduling to increase appointment volume
  • See how leading medical practices are engaging patients to reduce no-shows

Register now

Webinar: HIPAA Updates for 2023:
What You Need to Know

Thursday, February 23 @ 11am PT | 2pm ET

Join us next month as Ari Van Peursem shares what healthcare organizations need to keep top of mind as we move into 2023. For more information and to reserve your spot, register here:

In the meantime, don’t miss out on the latest developments in healthcare compliance. Our blogs provide in-depth analysis and practical tips to help you navigate the complex healthcare environment and protect your patients. Click the links to read our most recent blogs and stay informed.

One of our goals is to provide education that matters for organizations like yours. If you have any questions you can also reach out to our team below.

Staying Secure in a Rapidly Changing Digital World

Examining how to ensure your PHI stays protected in 2023.

Read Here

OCR Highlights Requirements for Online Tracking

Examining the dangers of online tracking when it comes to protecting PHI.
Read Here1 on 1 Conversation with a Medcurity Expert

If you are interested in learning more about how Medcurity can help your organization, register using the link below for a 1 on 1 session with a Medcurity Account Manager:

Schedule Here


WHAT’S NEW– Discover a better way forward

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and get powerful results throughout the complete revenue cycle.

As healthcare organizations like yours face rising challenges, it takes new, innovative solutions to stay ahead.

See how

Tune in now >


Trends report: The top healthcare payment challenges of 2023
Leverage the insights >

Get expert answers for authorizations, denials, and the NSA
Dive in >

Understand recent updates about Good Faith Estimates
See what’s new >

Explore our simple guide to AI, predictive analytics, and automation
Jump in >

Discover 6 pro tips to increase patient payments
Learn more >

Disrupt the trend >


In honor of cervical cancer awareness month, we are sharing helpful information and resources from the CDC:

Screening Tests

The HPV test and the Pap test are screening tests that can help prevent cervical cancer or find it early.

  • The human papillomavirus (HPV) test looks for the virus that can cause cell changes on the cervix.
  • The Pap test (or Pap smear) looks for precancers,which are cell changes on the cervix that might become cervical cancer if they are not treated appropriately.

Screening Options

You should start getting Pap tests at age 21. If your Pap test result is normal, your doctor may tell you that you can wait three years until your next Pap test.

If you’re 30 to 65 years old, you have three options. Talk to your doctor about which testing option is right for you.

  • An HPV test only. If your result is normal, your doctor may tell you that you can wait five years until your next screening test.
  • An HPV test along with the Pap test. If both of your results are normal, your doctor may tell you that you can wait five years until your next screening test.
  • A Pap test only. If your result is normal, your doctor may tell you that you can wait three years until your next Pap test.

If you’re older than 65, your doctor may tell you that you don’t need to be screened anymore if you have had normal screening test results for several years and you have not had a cervical precancer in the past, or you have had your cervix removed as part of a total hysterectomy for non-cancerous conditions, like fibroids.

HPV Vaccine

The HPV vaccine protects against the types of HPV that most often cause cervical cancers. HPV can also cause other kinds of cancer in both men and women.

  • HPV vaccination is recommended for preteens aged 11 to 12 years, but can be given starting at age 9.
  • HPV vaccine also is recommended for everyone through age 26 years, if they are not vaccinated already.
  • HPV vaccination is not recommended for everyone older than age 26 years. However, some adults age 27 through 45 years who are not already vaccinated may decide to get the HPV vaccine after speaking with their doctor about their risk for new HPV infections and the possible benefits of vaccination. HPV vaccination in this age range provides less benefit, as more people have already been exposed to HPV.

HPV vaccination prevents new HPV infections, but does not treat existing infections or diseases. This is why the HPV vaccine works best when given before any exposure to HPV. You should get screened for cervical cancer regularly, even if you received an HPV vaccine.

Are You Eligible for Free or Low-Cost Screenings?

National Breast and Cervical Cancer Early Detection Program (NBCCEDP)

CDC’s National Breast and Cervical Cancer Early Detection Program (NBCCEDP) provides breast and cervical cancer screenings and diagnostic services to women who have low incomes and are uninsured or underinsured.

You may be eligible for free or low-cost screenings if you meet these qualifications—

  • You have no insurance, or your insurance does not cover screening exams.
  • Your yearly income is at or below 250% of the federal poverty level.
  • You are between 40 and 64 years of age for breast cancer screening.
  • You are between 21 and 64 years of age for cervical cancer screening.
  • Certain women who are younger or older may qualify for screening services.

Who to Contact

Search for free or low-cost screenings in your state, territory, or tribe.


Last week we posted a checklist from athenahealth of recommend tasks to close out 2022 and ensure a most successful 2023. This week we wanted to highlight one of the items—Groups on the Success Community. We encourage you to get involved and take advantage of the resources below!

Sign up for Groups on the Success Community

Ensure you are signed up for Groups to receive important communication. Recommended Groups are:

athenaPractice/Flow Customer Communications– we suggest setting your notification preferences to Daily or Weekly digest

JOIN this group to stay informed on product and industry alerts, upcoming Webinars, business leader communique’s and more from athenahealth for your athenaPractice, athenaFlow and related solutions.

aPractice/aFlow eRx Network statuswe suggest setting your notification preference to Every Post or Daily digest

When you join this group, you will get updates on changes impacting electronic prescribing including alerts for scheduled or unscheduled outages.

athenaPractice Product Downloads / athenaFlow Product Downloads

we suggest setting your notification preferences to Weekly digest

Join the appropriate group to stay informed of new releases of your athenaPractice/ athenaFlow software, from new versions to service packs, patches, and monthly clinical knowledgebases. Keeping all your software up to date is critical to protect your data from ransomware, malware, and other malicious attacks.

athenaPractice Revenue Cyclewe suggest setting your notification preferences to Weekly or Limited digest

Join this group to stay informed on athenaPractice and Revenue Cycle related product alerts, upcoming athenaPractice only Webinars, and more from athenahealth for your athenaPractice related solutions.

aPractice a Flow Idea Zonewe suggest submitting your great ideas!

Join this group to submit enhancement requests for our athenaPractice & athenaFlow solutions. Suggestions made here will be considered for possible inclusion in future product releases. Please make sure to follow the community guidelines on submissions.

In honor of National Glaucoma Awareness Month, we thought we’d share some helpful tips and resources for users AND their “best-friends”, “fur-babies”, etc…(featuring HUSKER, the most adorable spokes-puppy we’ve ever seen! We may be biased, but that’s ok.)

About Glaucoma in Humans

From Barb Taylor @

Over three million Americans and over 60 million people worldwide have glaucoma, which is often referred to as “the sneak thief of sight,” because there are often no symptoms of its presence. As much as 40% of vision can be lost without a person noticing, which experts estimate is the case in half of those who suffer from glaucoma.

Glaucoma damages the optic nerve, which acts as a cable that carries images from the eye to the brain. This damage is often caused by abnormally high pressure in the eye and often affects peripheral or side vision. Although the most common forms primarily affect the middle-aged and the elderly, glaucoma can affect people of all ages, as every person has their own level of eye pressure tolerance.

In the United States, approximately 120,000 men and women are blind due to glaucoma, making it the leading cause of irreversible blindness. The National Eye Institute projects this number will reach 4.2 million by 2030 (a 58% increase) and will particularly affect more people over the age of 60. If glaucoma runs in the family, there is a nine times greater risk to other members developing this disease.

Glaucoma costs the U.S. economy $2.86 billion every year in direct costs and productivity losses.

The largest risk factors for glaucoma include:

  • High eye pressure
  • Family history of glaucoma
  • Age 40 and older for African Americans
  • Age 60 and older for the general population, especially Latino Americans
  • Thin cornea
  • Suspicious optic nerve appearance with increased cupping (size of cup, the space at the center of the optic nerve, is larger than normal)

Additional potential risk factors for glaucoma include severe nearsightedness, diabetes, eye surgery or injury, high blood pressure, and overuse of corticosteroids. The best way for protecting your sight from glaucoma is to get regular comprehensive eye examinations; if needed, treatment can begin immediately. As a general rule, the American Academy of Ophthalmology recommends having a comprehensive eye exam every five to ten years for those under 40 years old; every two to four years for those 40 to 54 years old; every one to three years for those 55 to 64 years old; and every one to two years for those older than 65. Depending on an individual’s family history and health, there should be more frequent screenings. Ask a healthcare provider to recommend the right screening schedule for you.

Regular, moderate exercise may help prevent glaucoma by reducing eye pressure; talk with a doctor about an appropriate exercise program. Take any prescribed eye drops regularly, as they can significantly reduce the risk that high eye pressure will progress to glaucoma. Wearing eye protection, especially when using power tools or playing high-speed racket sports in enclosed courts, can prevent serious eye injuries which can lead to glaucoma.

While most people will not notice any problems with their sight, some may have brief episodes of high eye pressure which can be mistaken as migraine headaches, or they may have hazy or blurred vision, severe eye and head pain, nausea, or vomiting (accompanying severe eye pain), the appearance of rainbow-colored circles around bright lights, or sudden sight loss. If any of these symptoms appear, seek immediate care from an eye doctor.

There is no cure for glaucoma; however, medication or surgery can slow or prevent further vision loss. The appropriate treatment depends upon the type of glaucoma, among other factors. Early detection is vital to stopping the progress of the disease.

It’s important to note that humans aren’t the only species to suffer from Glaucoma… Dogs can get it too!

What is Glaucoma in Dogs?

from PetMD

Glaucoma is an eye disease caused by increased pressure inside the eye. Also known as intraocular pressure (IOP), this condition is a result of an imbalance in the production of fluid and drainage.

The eye produces a fluid called aqueous humor from an area called the ciliary body. This fluid contains oxygen and nutrients that feed all ocular structures. Once these structures are fed, the remaining fluid is emptied via the iridocorneal angle — an area between the outer layer of the eye, the cornea and the iris, the pigmented/colored portion of the eye.

IOP should remain normal and consistent if drainage and production are equal. If they’re not, there is increased pressure behind the eye and glaucoma is present. The condition is caused by decreased drainage of the aqueous humor, not overproduction.

There are two types of glaucoma:

Open-angle glaucoma, a slow, chronic progression of blindness.

Closed-angle glaucoma, a sudden increase in IOP that leads to acute pain and blindness.

Increased IOP causes damage to:

  • The optic nerve, which carries visual messages taken in from the eye to the brain
  • The retina, which senses light in the eyes and sends signals to the brain to create images
  • The optic disk, where the nerve enters the eye

This condition is often painful and can acutely or slowly cause blindness due to continued damage to the optic nerve. Blindness can be prevented, or at least delayed, with a prompt diagnosis.

Symptoms of Glaucoma in Dogs

Acute glaucoma is easier for dog owners to recognize due to sudden changes to the eye and signs of pain. Gradual onset of glaucoma is often missed by pet parents, as the clinical signs can be subtle. Clinical signs noted in dogs with acute severe glaucoma include:

  • Dilated pupils that are nonresponsive to direct light
  • Redness in the whites of the eye
  • Swelling and/or bulging of the eye
  • Rubbing and/or scratching at the eye
  • Sleeping more, or acting quieter than usual
  • Squinting or avoiding being touched near the affected eye
  • Decreased appetite
  • Increased watery discharge from the eye
  • Sudden blindness — bumping into things, not wanting to move around the house as much and sudden anxiety

Clinical signs associated with mild to moderate chronic glaucoma include:

  • Cloudy or hazy blueish appearance to the outer layer of the eye
  • Slightly dilated pupils that are slow to respond to light
  • Plump or slightly distended eye veins in the white of the eye
  • Slight eye enlargement

Prolonged, elevated IOP causes the eyeball to look very large and even feel firm to the touch. It can cause the lens (the small, rounded structure behind the iris that acts to focus light) to be displaced from its original location. Elevated IOP can eventually lead to a rupture of the eye from the continued pressure.

Causes of Glaucoma in Dogs

Primary glaucoma is caused by increased IOP in an otherwise healthy eye. It is often due to genetic, inherited abnormalities of the eye’s drainage angle.

  • Goniodysgenesis is an inherited risk factor for closed-angle glaucoma and puts affected dogs at a higher risk of glaucoma in the future. It can be diagnosed through genetic testing, and dogs with this gene should have regular eye exams to check IOPs.
  • Primary open-angle glaucoma causes a more gradual increase in IOP, and vision loss is very slow. Genetic testing is available for this condition.

Secondary glaucoma is the most common type in dogs, and is caused by increased IOP due to injury or a medical condition of the eye.

  • Lens luxation occurs when the lens which usually sits behind the iris, dislocates in front of the iris, and blocks the drainage angle or the pupil, thus trapping fluid behind it.
  • Uveitis (inflammation of the interior components of the eye) causes inflammation, debris, and/or scar tissue that blocks the drainage angle, causing fluid accumulation.
  • Cataracts affect the lens of the eye and can cause inflammation or debris that blocks the drainage angle, leading to fluid accumulation.
  • Tumors can lead to physical obstruction and/or inflammation, causing fluid accumulation and a lack of drainage.
  • Bleeding in or around the eye from trauma, retinal detachment, etc., can prevent fluid drainage from the iridocorneal angle.

How Veterinarians Diagnose Glaucoma in Dogs

Glaucoma is considered a medical emergency, so if you note any changes in your dog’s eyes that concerns you, bring your pet to a vet as soon as possible. Physical examination, history of onset of symptoms, and any other major medical issues should be considered — especially if trauma to the eye has occurred.

Intraocular pressure is measured and compared in both eyes using an instrument called a tonometer. Elevated pressures in one or both eyes confirms glaucoma. The next step may be referral to a board-certified veterinary ophthalmologist who can perform a gonioscopy to evaluate the drainage angles of the eyes.

Ocular ultrasound and/or electroretinography may also be considered by the specialist depending on presentation and severity of the symptoms.

Treatment of Glaucoma in Dogs

It is vital to decrease IOP as soon as possible to lessen the risk of blindness and damage to the optic nerve. Because of this urgency, treatment is started as soon as possible. Any underlying disease process causing glaucoma needs to be determined and treated to appropriately treat the condition.

Usually, multiple ophthalmic medications are prescribed to lower the IOP to normal range as quickly as possible. These medications help drain fluid from the eye and include:

  • Eye drops — including carbonic anhydrase inhibitors (such as Orzolamide), prostaglandins (such as Latanoprost), and beta-adrenergic blocking agents (such as Timolol) — to help drain the fluid from behind the eye to lower IOP acutely.
  • Analgesics, or pain medications, to treat the discomfort associated with this medical condition.

In severe cases where the optic nerve has minimal damage, cyclocryotherapy may be considered. This treatment uses very cold temperatures to kill the ciliary body cells that produce fluid within the eye.

Another possible procedure is an injection of specialized medication into the eye itself. This, too, destroys the cells that produce fluid. With early diagnosis, these procedures can slow further progression.

Often, in severe cases where the optic nerve has irreversible damage, surgical removal of the eye is performed. This eliminates the source of pain and the need for continued glaucoma therapy at home. Most dogs adjust quickly to their environment after a surgical eye removal.

Recovery and Management of Glaucoma in Dogs

Most glaucoma cases require lifelong treatment. Frequent visits to the vet for IOP monitoring and medication adjustments will be necessary, especially at the start of therapy.

Most pets with glaucoma are affected in both eyes. If glaucoma is found in only one eye, steps are usually taken to protect the unaffected eye. This is especially important with primary glaucoma (inherited), as more than 50 percent of dogs develop glaucoma in the unaffected eye within eight months of diagnosis in the affected eye.

Glaucoma in Dogs FAQs

Can a dog live with glaucoma?

Yes, a dog can live with glaucoma.

Are dogs with glaucoma in pain?

Severely elevated intraocular pressures — whether from acute severe glaucoma or from chronic gradual glaucoma — is often very painful.

What is the cost of surgery for glaucoma in dogs?

Estimates range from $1,000 to $3,000 depending on the surgery performed, the health of the retina and optic nerve and the cause of glaucoma.


Jack, Candyce M., and Patricia M. Watson. Veterinary Technician’s Daily Reference Guide: Canine and Feline. 2003. 2nd ed., Ames, Iowa, Wiley Blackwell, 2008.

Communication from Quatris Healthco:

To our valued customers:

I’m thrilled to share that Quatris Healthco has been acquired by athenahealth. After years of close partnership, joining athenahealth will enable us to continue providing you with an enhanced experience while giving our employees access to broader resources and creating additional opportunities for collective growth.

There will be no change to the platform or products you are using today. You will continue to receive the best-in-class services and support aimed at improving patient outcomes and clinician experiences that you’ve come to expect from Quatris Healthco. Your Quatris Healthco team will gain access to the broad range of athenahealth services and support, augmenting the resources at their disposal today. You’ll also become part of athenahealth’s broad existing customer base of over 155,000 providers, enabling greater opportunities for information sharing, engagement, and partnership.

athenahealth is a market leader with the most open, connected, and data-powered network in healthcare. Like Quatris Healthco, athenahealth is on a mission to create a better healthcare future for all. Together we aim to free up providers to take care of patients and improve the sustainability, quality, and accessibility of healthcare. We remain fully committed to providing solutions and outcomes that drive your success and an environment where our employees can thrive.

Continue to reach out to your Account Manager with questions and open cases via Customer Support as you always have.

I thank you for your loyalty over the years and am looking forward to continuing our partnership as part of athenahealth. If you have questions or want to discuss, please contact your Account Manager.


Are you ready for 2023?

We know there’s a lot to consider when closing out 2022
and entering 2023. That’s why we created a checklist of all the tasks you should
consider as you prepare for the upcoming year.

Download a printable version of the checklist here

Athena health

Many changes are coming to the MIPS program next year including MIPS Value Pathways. MIPS Value Pathways (MVPs) are new optional alternatives to meet MIPS reporting requirements in 2023 and will eventually replace the MIPS program as we know it today. Traditional MIPS reporting will still be available for the next several years and athenahealth will support both reporting options next year.Learn more here ->athenahealth plans to support “Improving care for lower extremity joint repair” MVP and will continue to explore additional MVPs.

The Dose | athenaPractice™ and athenaFlow™ Edition…

Read The Dose here:

InDxLogic and ezAccess will replace Surescripts Enterprise Services (SES).

Click here for the full article.

Weekly Digest for athenaPractice Product Downloads

November 19, 2022 — November 26, 2022

Attention all athenaPractice customers using Visualutions products.

To successfully upgrade your athenaPractice solution, please make certain to follow the steps in this Knowledge Article… More

Thank you CHUG Users!!

For taking time out of your busy schedule to attend our first CHUG Day after three long years. 

Since the pandemic, life continues to become more demanding and tiring, we know how valuable your time is and appreciate you sharing it with us. You have shown the true meaning of what CHUG is all about….

FOR Users BY Users!

Healthcare is at a pivotal transformation, huge changes coming in the near future that will require all of us to work even harder. Now, more than ever, it is vitally important that we continue as CHUG, the Independent User Group!

Your support has helped us continue our mission to provide the resources and education needed for all of CHUG users.

We hope to see you again at next year’s Thrive conference.

Take care, Tracie

President, CHUG Board of Directors

There are opportunities to create user generated Pop-up Alerts within athenaPractice. Check out this month’s newsletter to see the most commonly used.

Read the newsletter here ->

Registration for Thrive, athenahealth’s annual summit, closes on October 11. Act now to reserve your spot!

register here ->

Beginning June 1, 2023, we will no longer provide support for all athenaPractice v19.X, athenaFlow v19.X and related product versions. See the communication for full details here ->

The full session catalog for Thrive, athenahealth’s annual summit, is now live! There’s so much to see and do at Thrive—jump into the session catalog now to see why this is the must-attend healthcare event of the year.

Check it out here ->

Enrollment is now open for the Quality Submission Services (QSS) program for MIPS PY2022. The enrollment period runs until March 3, 2023.

Read more here ->

This edition of the athenaPractice and athenaFlow Dose includes information on Chug at Thrive, v22, Appropriate Use Criteria, Electronic Health Information for Information Blocking, new solution for document management, and athenaEDI Live at Thrive.

Read it here ->

Bret Connor invites you to Thrive, athenahealth’s annual summit. See the communication for more details.

Read the invite here ->

Based on our review of upcoming Electronic Prescribing of Controlled Substances and Electronic Prescribing (EPCS and ERX) mandates, Ohio will require clinicians to use EPCS enrollment in order to prescribe Controlled Substances, specifically CII, effective September 23, 2022.

Read more here ->

We’re recruiting for Summative Usability Testing for compliance with the 21st Century Cures Act. This effort requires a third-party review of clinical users within athenaPractice™ and athenaFlow™. Selected participants will be compensated for their time.

Learn more here ->

Did you know a CHUG meet-up is happening on October 24? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive event.

Meetup details here ->

We proudly announce that athenaPractice™ and athenaFlow™ version 22 is now Generally Available. See the communication for more details.


This month’s rendition of the Revenue Cycle Management Newsletter offers best practices for Refunds, Conveyances and Payment Plans.

Read it here – >

This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on August 18 at 2 p.m. ET.

Register/Watch here ->

This month’s Revenue Cycle Management newsletter offers best practices for using Appointment Sets and Chains.

Read the newsletter here ->

Thrive brings together the brightest minds of the healthcare industry — and we’re thrilled to welcome Jenn Lim and Dr. Eric Topol to the keynote stage at Thrive, athenahealth’s annual summit in 2022! Be sure to register before July 31 to get $200 off your registration!

Read more and get registered ->

athenahealth has identified an issue in which doses entered in the Dose field in Medication Management may not save as expected. Please see the communication for recommended steps.

Read more here ->

Registration is open for Thrive, athenahealth’s annual summit. Register now to save $200 on your registration fee.

This offer is only valid until July 31.

Register here ->

Mark your calendars for the upcoming athenaPractice and athenaFlow webinars! On July 6, we’ll host a webinar all about the v22 release. On July 13, we’ll host a webinar on the Appropriate Use Criteria.

Read more and register here ->

We share best practices for using Online Help in athenaPractice.

Read the RCM Newsletter here ->

We’re evaluating MIPS Value Pathways (MVPs) along with their targeted specialty measures – and we need your feedback. See the communication for full details.

Read more here ->

athenahealth is investigating an issue where providers may not receive a drug-allergy alert when prescribing certain medications within Medication Management. See the communication for full details.

Read more here ->

Join us for a webinar on June 30 at 2 p.m. ET in which we’ll discuss our plans to support 21st Century Cures adherence in v22 and beyond.

Register here ->

This quarter’s athenaPractice and athenaFlow Dose includes the latest product and company updates.

Read it here ->

Save the date for Thrive, athenahealth’s annual summit. Thrive Summit takes places in Austin, TX on October 24-26.

Read full announcement here ->

In this month’s RCM newsletter, we share best practices for using the Collection Bad Debt Write-off Active Report.


This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on May 19 at 2 p.m. ET. See the communication for more details. ->

Are you collecting every dollar owed to you? Read on to learn how utilizing the athenaPractice Collections module helps you collect monies due.


Join us on April 21 at 2 p.m. ET in a Customer Briefing where we’ll discuss plans for replacing Surescripts SES products and answer your questions.

Read more and register here ->

Effective December 31, 2023, Surescripts will no longer support the Surescripts Enterprise Services (SES) product suite. See the communication for more details.

Read more here ->

Check out the latest product and company updates in this quarter’s athenaPractice and athenaFlow Dose.

Read more here ->

This month’s edition for the Revenue Cycle Management newsletter offers best practices for Case Management.

Read the newsletter here ->

Starting March 10, you’ll be prompted to review and agree to the Community Terms of Use upon logging in to the Success Community. This is a one-time prompt that will only appear the first time you login on or after March 10.

Read more here ->

We updated the athenaPractice™ and athenaFlow™ Medication Management module on March 1 and, as part of the update, dose check alerts now appear when needed and as expected.

Read more here ->

CVS Pharmacy has shortened the rejection period for electronic prescription responses from 14 to 10 calendar days; prescription responses include Renewal and Change Requests. See communication for more details.

Read more here ->

Administrative maintenance is often overlooked. When was the last time you reviewed yours? In this communication, you’ll find tips and tricks for reviewing Admin tables, updating Visit Owners, creating Allocation Sets, reviewing Appointment Types, and using the Quick View.

Read more here ->

We are pleased to announce that athenahealth has been successfully acquired by affiliates of Bain Capital and Hellman & Friedman for $17 billion. See the communication for more details.

Read more here ->

This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on February 17 at 2 p.m. ET.  Join us as we share important product and company updates and answer any questions you may have.

Read more here ->

CMS recently announced the suppression and truncation of two measures: Pneumococcal Vaccination Status for Older Adults (CMS127) and Body Mass Index (BMI) Screening and Follow-up (CMS69). See the communication for more details.

Read more here ->

athenahealth is investigating an issue where providers may not receive an alert when prescribing Augmentin-ES or its generic versions with a dose outside the recommended range for patients 3 months (90 days) to 3 years of age. See communication for more details.

Read more here ->

VVC Holding Corp., a wholly owned subsidiary of athenahealth, Inc., has changed its name to VVC Holding LLC and is operating under the new name as of January 1, 2022. See the communication for more details.

Read more here ->

You’re invited to the Patient Landing Page webinar taking place on February 2 at 2 p.m. ET.

Read more and register here ->

Are you unleashing your reporting power using Microsoft (MS) Excel? Exporting athenaPractice reports to Excel allows you to create informative, spreadsheet-style reports.

Learn more here ->

On November 19, 2021, all Walmart and Sam’s Club pharmacies across the US implemented an update that will reject any order for Promethazine/Codeine and have asked that providers instead call the pharmacy to discuss alternatives. To that end, Walmart and Sam’s Club stores will no longer dispense or stock these medications moving forward.


athenaPractice and athenaFlow v20.2 Service Layer Hotfix 1 resolves an issue where prescriptions signed in a previous document are showing in subsequent documents for that patient.

Read more here ->

To support our goal of delivering measure accuracy, we released athenaPractice™ and athenaFlow™ updates to address findings for three measures that may influence your 2021 performance year results.

Read more here ->


We know there’s a lot to consider when closing out 2021 and entering 2022. That’s why we created a checklist of all the tasks you should consider as you prepare for the upcoming year. We hope you find it helpful!

Read it here ->

With athenaPractice and athenaFlow v20.2, you’ll experience improved performance in Medication Management, including the ability to minimize the Medication Management window while documenting or navigating to the patient chart. See the communication to learn more.

Read more here ->

The Apache Software Foundation has released an emergency security advisory to address a remote code execution vulnerability potentially affecting Log4j versions 2.0-beta9 to 2.14.1. The Log4j is a widely used logging library and is used in v12.3.1 and higher and athenaFlow customers live on v9.12.1 and higher. See communication for more details.

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athenahealth enters into a definitive agreement to be acquired by affiliates of Bain Capital and Hellman & Friedman

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Hear from Bret Connor and team on unlocking more value in partnership with athenahealth. On Tuesday, November 30 at 1 p.m. ET, athenahealth’s Chief Customer Officer Bret Connor and his team share their vision for providing excellent customer service, then walk through the ways we can help you thrive.

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On October 11, 2021, Surescripts determined that some Medication History response messages sent from three pharmacy software vendors may have contained inaccurate Medication History instructions because of a missing slash or dash character (/ or -), resulting in the incorrect display of the data.

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The Customer Briefing takes place on November 18 at 2 p.m. ET. Join us as we share important product and company updates and answer any questions you may have. We hope that you’ll join us!

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Beginning August 1, 2022, we will no longer support athenaPractice 12.3.X, athenaFlow 9.12.X and related product versions.

Read more here -> Announcement Link

This edition of the RCM Newsletter highlights the upcoming No Surprise Billing regulation.

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This edition of the athenaPractice and athenaFlow Dose newsletter includes content relating to the following topics: Medication Management updates, Success Community ideas, Success Community groups, Connections by athenahealth, No Surprises Act and more.

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The new Ideas space on the Success Community allows you to share your feedback about our products and how they can be improved. We use the ideas, votes, and comments you post to help inform our planning process for future releases. Posting an idea is the first step toward getting the conversation started.

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We recently discovered an issue in athenaPractice™ v20.1 Service Layer Hotfix 4 where duplicate medications are being created in the Patient Chart. This occurs when synchronizing medications after closing the Med Portal window with pending prescriptions. We’ve resolved the issue as part of v20.1 Service Layer Hotfix 5, which is now available.

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In some cases, it is possible that SmartSig prescription translations may not match original prescription sigs as expected when using the SmartSig prescription translation tool.

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In this newsletter, we gather the top 10 most common workflow gaps and provide best practices for how to close them.

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Due to the recent increase in COVID-19 cases and the growing concerns regarding the Delta variant, we have decided to cancel Thrive Summit, originally planned for October 25-27 in Austin, TX.


The Q3 Quality webinar, Monitoring Performance in CQR, is on September 9 at 2 p.m. ET. This webinar will provide helpful information for understanding your MIPS performance, factors that influence it, and how CQR can help you monitor it.

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As of August 17, the retired units are no longer available when adding or editing a new prescription for a selected list of medications. Guidance to select from available packages when editing prescriptions was not deployed. On August 24 at 10 p.m. ET, we’ll deploy an update for Medication Management to improve the user experience when selecting available package sizes.

View this document for more information -> Quantity Units Retire Early

We invite customers to the “Be ahead of the curve: Provide a patient-centered intake experience” webinar taking place on August 26 at 2 p.m. ET.

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We invite athenaPractice and athenaFlow customers to the Customer Briefing webinar taking place on August 31 at 1pm.

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Announcing Jenn Lim from Delivering Happiness as our Thrive Summit 2021 Opening Day Keynote.

Learn more about the speaker here ->

We’re inviting customers to join a webinar with the athenahealth Government Affairs team and special guest Nancy Macan McNally, Director of Government Relations at Van Ness Feldman, for a midyear check-up on August 5 at 2 p.m. ET. We will look back at healthcare policy over the last six months, and discuss what we expect to see as we head into the backstretch of the congressional calendar.

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Did you know a CHUG meet-up is happening during Thrive Summit 2021 on October 25? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive Summit.

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In this rendition of the Revenue Cycle Management Newsletter we cover Tips and Tricks for Closing.


Announcing the 2021 summer webinar series schedule for athenaPractice and athenaFlow.

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We’re inviting customers to join us on May 24 at 2 p.m. ET for our second installment of our v22 Practice Management webinar series.

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The May athenaPractice newsletter covers best practices for reporting within athenaPractice!

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We’re inviting customers to join us on May 7 at 11 a.m. ET for our Q2 Quality webinar covering the changes in CQR to help track MIPS performance.

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We’re happy to announce that v20.1 is now generally available and includes enhancements and fixes to improve the usability and performance of features we previously introduced in v20.

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We’re hosting a webinar on April 28 covering the billing module enhancements coming in v22 of Practice Management.

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The April edition of the revenue cycle management newsletter features tips and tricks for A/R follow-up.

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We’ve updated the dates and times of some of our 2021 Spring webinars to accommodate customers wanting to join all of our webinars.

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We’re announcing our 2021 Spring Webinar series and inviting customers to join us this Spring to learn something new.

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This new COVID-19 Vaccine Guide provides customers with information and best practices.

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This new COVID-19 Vaccine Guide provides customers with information and best practices.

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Join our Government Affairs team for an update from Capitol Hill on Tuesday, March 30 at 2 p.m. ET. In this second installment of our Policy Ambassador webinar series, we’ll speak with the American Telehealth Association to discuss the impact of COVID related easements on telehealth policy, and how those changes can become permanent fixtures in a true 21st century healthcare system.

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This month’s tips and tricks newsletter focuses on the individual end user’s experience and their ability to adjust and organize their work within athenaPractice.

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In this communication we’re giving customers a glimpse into v22 while reminding them of the valuable resources they have for upgrading to v20 and some important deadlines they should be aware of for e-prescribing.

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We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis.

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We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management.

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athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module.

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