Med Management: Patient Safety Advisory

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In some cases, it is possible that SmartSig prescription translations may not match original prescription sigs as expected when using the SmartSig prescription translation tool. Read more here-> https://athenaflex.athenahealth.com/s/h…

athenaPractice and athenaFlow RCM Newsletter

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In this newsletter, we gather the top 10 most common workflow gaps and provide best practices for how to close them. Read the newsletter here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000D2Ki2

Thrive Summit 2021 Update

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Due to the recent increase in COVID-19 cases and the growing concerns regarding the Delta variant, we have decided to cancel Thrive Summit, originally planned for October 25-27 in Austin, TX. Read more -> https://athenaflex.athenaheal…

Monitoring Performance in CQR Webinar

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The Q3 Quality webinar, Monitoring Performance in CQR, is on September 9 at 2 p.m. ET. This webinar will provide helpful information for understanding your MIPS performance, factors that influence it, and how CQR can help you monitor it. Read…

Quantity units retire early

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As of August 17, the retired units are no longer available when adding or editing a new prescription for a selected list of medications. Guidance to select from available packages when editing prescriptions was not deployed. On August 24 at…

Join our partner, Phreesia, for a webinar

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We invite customers to the “Be ahead of the curve: Provide a patient-centered intake experience” webinar taking place on August 26 at 2 p.m. ET. Register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0696f00000C…

Customer Briefing – Join us

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We invite athenaPractice and athenaFlow customers to the Customer Briefing webinar taking place on August 31 at 1pm. Register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0696f00000CClUOAA1

Scheduling Tools Tips & Tricks

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This month’s newsletter focuses on Scheduling tips and tricks. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0696f00000CClUPAA1.

Announcing the Thrive Summit Opening Day

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Announcing Jenn Lim from Delivering Happiness as our Thrive Summit 2021 Opening Day Keynote. Learn more about the speaker here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000Cknr0

Half Time on the Hill: A Midyear Checkup on Healthcare Policy

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We’re inviting customers to join a webinar with the athenahealth Government Affairs team and special guest Nancy Macan McNally, Director of Government Relations at Van Ness Feldman, for a midyear check-up on August 5 at 2 p.m. ET. We will…

Join CHUG at Thrive Summit October 25-27 in Austin!

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Did you know a CHUG meet-up is happening during Thrive Summit 2021 on October 25? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive Summit. Check it out -> https://athenaflex.athenahealth.com/s/hcd-libra…

Closing, Closing, Closing Tips & Tricks

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In this rendition of the Revenue Cycle Management Newsletter we cover Tips and Tricks for Closing. Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000Cjyxg

join us for a webinar and learn something new

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Announcing the 2021 summer webinar series schedule for athenaPractice and athenaFlow. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000Ciq5c.

v22 Practice Management Webinar – May 24th

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We’re inviting customers to join us on May 24 at 2 p.m. ET for our second installment of our v22 Practice Management webinar series. Read more & register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f0000…

athenaPractice™ Reporting Best Practices

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The May athenaPractice newsletter covers best practices for reporting within athenaPractice! Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000BzHEp

athenaPractice & athenaFlow Quality: MIPS & CQR in 2021

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We’re inviting customers to join us on May 7 at 11 a.m. ET for our Q2 Quality webinar covering the changes in CQR to help track MIPS performance. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?I…

v20.1 is now available!

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We’re happy to announce that v20.1 is now generally available and includes enhancements and fixes to improve the usability and performance of features we previously introduced in v20. Read more here -> https://athenaflex.athenahealt…

v22 Practice Management: Billing Module Enhancements

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We’re hosting a webinar on April 28 covering the billing module enhancements coming in v22 of Practice Management. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009rRDP

athenaPractice™ A/R Follow-up Tips & Tricks

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The April edition of the revenue cycle management newsletter features tips and tricks for A/R follow-up. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009rLrk

Update! The 2021 Spring Webinar series schedule

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We’ve updated the dates and times of some of our 2021 Spring webinars to accommodate customers wanting to join all of our webinars. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qZOd

Mark your calendar! join us for a webinar and learn something new

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We’re announcing our 2021 Spring Webinar series and inviting customers to join us this Spring to learn something new. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qMb3

athenaFlow – COVID 19 Vaccine Guide

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This new COVID-19 Vaccine Guide provides customers with information and best practices. Read more here ->https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qFvw

athenaPractice – COVID-19 Vaccine Guide

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This new COVID-19 Vaccine Guide provides customers with information and best practices. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qFpP

Join us for a webinar – March 30 at 2 p.m. ET

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Join our Government Affairs team for an update from Capitol Hill on Tuesday, March 30 at 2 p.m. ET. In this second installment of our Policy Ambassador webinar series, we’ll speak with the American Telehealth Association to discuss…

athenaPractice™ Customizing Your View

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This month’s tips and tricks newsletter focuses on the individual end user’s experience and their ability to adjust and organize their work within athenaPractice. Read more here -> https://athenaflex.athenahealth.com/s/hcd-library…

athenaPractice™ and athenaFlow™: v20 and beyond

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In this communication we’re giving customers a glimpse into v22 while reminding them of the valuable resources they have for upgrading to v20 and some important deadlines they should be aware of for e-prescribing. Read more here -> …

Severe Winter Weather: we’re here if you need us!

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We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000B3Ik7

athenaPractice – Practice Management Roadmap Webinar

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We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f0…

athenaFlow v20 – learn about all the new updates

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athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module. Read more here -> https://athenaflex.athenahealth.com/…

Back to Basics Tips & Tricks – athenaPractice – Practice Management Tools

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In the February  2021 edition of the newsletter we cover basic tips and tricks for practice management. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXPPI

Join us for the Customer Briefing!

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We’re inviting customers to the quarterly Customer Briefing webinar on February 18 at 2 p.m. ET. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXAvz

Join us for a webinar exploring the priorities for the 117th Congress and Biden Administration

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We’re inviting customers to join us for a webinar focused on the healthcare priorities of the 117th Congress and the Biden Administration. Learn more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686…

Ask us anything: 21st Century Cures Act /// February 11 at 2 p.m. ET

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This webinar encourages customers to ask us any questions they may have regarding the 21st Century Cures Act. Customers can ask their questions live during the webinar or submit them upon registration by entering them into the “Ask a Question”…

Quality Reporting Office Hours MIPS Eligibility & QSS

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We’re hosting an hour long Quality Reporting Office Hours webinar on February 9 at 2 p.m. ET. Customers should register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWgkb

register and mark your calendar – February 3, 2021 at 2:00 p.m. ET

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We’re hosting a webinar on February 3 at 2:00 p.m. ET which will cover key changes for Quality Programs, including MIPS, CPC+, and Medicaid PI. We’ll also cover our planned quality support for the 2021 performance year. Customers should…

Update from athenahealth

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An update regarding a recent settlement with the Department of Justice. Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWnOC

Scheduling Tips & Tricks – January 2021

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In the January 2021 edition of the newsletter we cover scheduling features that may be of use to our customers. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AV6X2

Check out the updates in the new Clinical Content Specialties v20

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We are happy to announce the availability of Clinical Content Specialties version 20! In this release, we improve forms to accommodate our new Medication Management solution and we resolve issues related to the Renal Evaluation-CCC form. Read…

athenaPractice v20 is now available!

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athenaPractice v20 is an exciting release which brings many new features, clinical content, and enhancements – most notably a fully integrated, cloud-based Medication Management module. This integration not only aligns with required transmission…

Revenue Cycle Tips & Tricks // coming January 2021

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We’re excited to share that beginning in January, a monthly athenaPractice Revenue Cycle Tips and Tricks newsletter will be sent out to our athenaPractice™ organizations throughout 2021.  Each month, we’ll cover a different Revenue Cycle…

New CMS Updates for EPCS

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On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) announced a finalized Requirement for Electronic Prescribing for Controlled Substances (EPCS) for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan…

Date change announcement: from April 2021 to October 2021

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As we continue to navigate the COVID-19 pandemic, including uncertainty around future best practices for largescale events and meetings, we’ve decided to postpone our annual Thrive Summit (formerly Success Summit) once more from April…

athenaPractice™ and athenaFlow™ product roadmap webinar

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Want to learn more about what’s in the works for athenaPractice and athenaFlow? Join Vice President of Product Management, Chad Dodd, Thursday, December 17, 2020 at 2:00 p.m. ET, to hear a preview of the exciting developments for athenaPractice…

Now available! athenaPractice and athenaFlow v19.1

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We are pleased to announce that athenaPractice and athenaFlow v19.1 is now available. athenaPractice and athenaFlow v19.1 includes all previously released hot fixes and patches for v19, as well as fixes released in 12.3 / 9.12 SP4. In this release,…

join our partner, Phreesia for a webinar: contactless intake during COVID-19 and beyond

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Our partner Phreesia is hosting a webinar, Contactless Intake During COVID-19 and Beyond, on December 10, 2020 at 1:00 p.m. ET. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xtvk

21st Century Cures Act: Update and Q&A

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Join us on December 8, 2020 at 2:00 p.m. ET for an update and Q&A on the recent ONC timeline changes associated with the 21st Century Cures Act. Learn more and register -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0…

Join our partner, SwervePay for a webinar on Patient Payments

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We’re excited to invite you to the "Patient Payments: Collecting them with ease in an uneasy time" webinar hosted by our partner, SwervePay on December 3, 2020 at 1:00 p.m. ET. Join us to explore how your office can automate and enhance your…

athenaPractice and athenaFlow | The Dose Newsletter

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Learn what’s happening this quarter with athenaPractice and athenaFlow! Read here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009x6W0

join us for a fall webinar and learn something new

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Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session. Access the recording now -> HERE

upgrade to eSM 4.4.3 today

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We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated. This issue has been fixed in eSM 4.4.3, which is now available. We advise…

21st Century Cures Act FAQ

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A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support. Read more - > HERE

End of Life and End of Service for InfoScan formularies

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We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021. Read more -> HERE

Q3 Quality Reporting Update

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The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication,…

End of Life and Support Announcement

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Effective July 1, 2021, the End of Life & End of Support will take place for the products below: CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products CEMR 9.10.X, which includes all CEMR 9.10 Service Packs…

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

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Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D - EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end. Read…

patient payments – taming the wild side of practice revenue

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses…

Security Vulnerability in all versions of eScriptMessenger

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There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to…

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

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Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules. Learn more and register - > HERE

protect your practice from eScriptMessenger’s security vulnerability

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We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites…

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

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We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET Register -> HERE

21st Century Cures Act – athenahealth is on it!

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We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

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We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

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On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain…

new sunset date and regulations coming in 2021

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We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

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The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> …

Quality Reporting: Mid-Year Considerations

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A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

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We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

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A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

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Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still…

explore your new home for online training

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We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

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As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021…

The new Learning Portal is coming June 8, 2020 – are you ready?

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We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

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On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007wRT1 &nb…

Curious about the CARES Act? Join us for a webinar May 20

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During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption. Read…

get ready for the new athenahealth Learning Portal

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We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June. Read more here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f0000…

Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

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We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.” Interested in improving your results for Patient Access? We invite you to join…

Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

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Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it. Learn…

Introducing CARES Act hotline

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A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here -> https://centricity.athenahealth.com/s…

Join Phreesia to learn about Zero-Contact Patient Intake

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While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake,…

A message from Chad Dodd on Surescripts, COVID-19, and v20

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Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read…

supporting you through COVID-19 and beyond

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We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

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As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product…

we’re ending support for BMAC; here’s what you need to know

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In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More…

a message from Chairman & CEO Bob Segert

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We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

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To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

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We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to…

Action required before Microsoft’s mandatory security update

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There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare…

The Dose | Ambulatory Practice Solutions

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Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

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 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

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We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However,…

your customer success manager is ready to help

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Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve…

tracking the 2019 novel coronavirus (2019-nCoV)

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We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients…

Be in the Know with These New Webinars

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We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more.…

Thank You for Your Continued Partnership

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It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an…

Upcoming Centricity Version Updates

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two releases are coming up, v19 and v20  We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read…

athenahealth CEO Bob Segert discusses the future

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One of our members found this recent article which we think provides some great insight into the future of athena and Centricity. One year ago, it was announced that athenahealth would be acquired by private equity firms Veritas Capital and…

Be in the know with these new webinars

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We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and…

Update your URLs by December 31 to avoid loss of functionality

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There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s.…

Value-Based Care Survey

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Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans…