Traditionally we reach out to you to understand how your vendors are performing for you. Today we would like to flip that around and ask how KLAS is doing and what we can do to help you be more successful in a changing world.

So in place of this months newsletter, I am asking a huge favor. Would you be willing to take 3 1/2 minutes and share your insight and allow us to listen and understand your perceptions of KLAS and the value you receive from us?

Thanks in advance for your help in this effort, we appreciate your continued support and interest in KLAS.

Thank you,
Adam Gale, President KLAS

CLICK TO BEGIN SURVEY!

CHUG Fall 2017 Call for Presentations

Dear CHUG Members:
It has been brought to our attention that a third-party housing company, Exhibitor Housing Services (EHS), has been contacting exhibitors and claiming to be in charge of the sleeping room block for the CHUG Fall 2017 Conference at the Sheraton in New Orleans. This is a fraudulent claim and they are NOT affiliated with Centricity Healthcare Users Group (CHUG), Beatty Group, or the Sheraton.

We will never call you to book your hotel room. To guarantee your room reservation, please do so during registration. CLICK HERE for the link to the CHUG Fall 2017 registration website.

Third-party companies, such as Exhibition Housing Services (EHS), are fraudulent and reach out to several conference attendees and exhibitors each year. Per Google, we found several other conference that have also been solicited by EHS. See here for a couple of articles – Affiliate Summit, AAPL and AED.

Do NOT send any personal information, including credit card information to EHS or to any other unknown vendor.

If you receive an e-mail from EHS or have any concerns, please contact Beatty Group at [email protected]

GE Header

2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar on August 17th

Dear Centricity Practice Solution and Centricity EMR Customers:

Mark Segal, GE Healthcare Vice President Government and Industry Affairs, and Chad Dodd, General Manager of Ambulatory Practice Solutions, would like to invite you to attend an important session on 2018 CMS Quality Payment Program (QPP) Proposed Rule on Thursday August 17, 2017.

Read this communication to learn more and to register.

CHUG Fall 2017 Call for Presentations

“Pass a Good Time” at CHUG Fall 2017!

Healthcare organizations are confronting considerable changes in the journey of transformation.  As we move along this path you will not want to miss “Quality is the New Currency”!

Join us as we discuss and give you the tools, to become successful in your transition towards value based care.  Let us help you navigate and understand the role of data in improvement and quality care.

We will be introducing exciting new leadership and teamwork resources this Fall!

BE the leader your employees WANT to follow.  A leader steps up in time of crisis and is able to think and act creatively in challenging situations, to inspire staff to perform and engage in achieving common goals. It’s about knowing your team, having a shared vision, and setting up staff up for success. To survive in this complex, ever changing market requires a strong, passionate and innovative team.

Why Attend?

As an attendee you have the opportunity to gain knowledge, tips and tricks for multiple education sessions and collaborate with 600 plus healthcare professionals.

Continuing Education (CME)

Application for CME credit will be filed with the American Academy of Family Physicians.

Pre-conference classes also open for registration.

Register by Midnight Tonight and Save $115 Off Your Registration!

Register for CHUG Fall 2017


Explore Bourbon Street at CHUG Fall 2017

What to Do: Bourbon Street

It’s no secret that the French Quarter is the place to party! With many clubs, DJs, and bars- the celebration opportunities are endless.  Though what’s often gone unnoticed is Bourbon Street’s history which dates back to the early 18th century.  The street is especially rich with historic venues, social tales and iconic buildings. “Rue Bourbon” is located at the heart of the French Quarter extending 13 blocks from Canal St. to Esplanade Avenue.  Regardless of the reason, your trip to New Orleans isn’t complete without a visit to Bourbon Street.

What to Eat: Gumbo

Enjoy some Louisiana Gumbo at CHUG Fall 2017Gumbo has come to be one of the best examples of the multicultural melting pot that has made New Orleans what it is. The dish is best described as a type of stew served over rice.

Everyone has their own rendition as some use seafood instead of chicken or sausage instead of ham. It’s all a matter of personal preference and taste- of course!

When in NOLA, locals suggest either Mr. B’s Bistro for their “Gumbo Ya-Ya’ or the Gumbo Shop for their famous seafood okra gumbo.


Register for CHUG Fall 2017

CHUG Fall 2017 Call for Presentations

Missed out on turning in your presentation for CHUG Fall 2017 last week? Well, you’re in luck!

The Call for Presentations deadline has been extended until Friday, July 21st!

CHUG needs users like you to present sessions or lead discussions that are important and relevant to Centricity EMR and Practice Management users! Receive a discounted conference registration fee if you are selected to present a session during CHUG in New Orleans.

Join us in New Orleans from October 26-28, 2017!

Healthcare organizations are confronting considerable changes in the journey of transformation. As we move forward along this path you will not want to miss “Quality is the New Currency” at the CHUG Fall 2017 Conference.

Join us as we discuss, and give you the tools to become successful in your transition towards value based care. Let us help you navigate and understand the role of data in improvement and quality care.

We will be introducing exciting new leadership and teamwork resources this Fall!

BE the leader your employees WANT to follow. A leader steps up in time of crisis and is able to think and act creatively in challenging situations, to inspire staff to perform and engage in achieving common goals. It’s about knowing your team, having a shared vision and setting staff up for success. To survive in this complex, ever changing market requires a strong, passionate and innovative team.

Here are some topics of interest, but don’t limit yourself to these…

  • Meaningful Use- How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports?
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency?
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Why present?

  • You don’t mind being up front in other people
  • Boost the profile of yourself and your organization
  • Networking is a good thing!
  • It’s rewarding to share your knowledge with other people
  • You will get a fancy ribbon to add to your name badge that says “speaker”
  • And of course, all approved sessions will receive 2 discounted conference registration fees

To submit your presentation…

  • Click the “submit” button below
  • Go to Register and create account with your e-mail and custom password
  • Confirm your account via automated e-mail sent to inbox
  • Return to website and submit your presentation

Submit Your Presentation!

KLAS

Hello!

In case you missed it, earlier this month, in lieu of our monthly newsletter, we sent a special message from our founder, Kent Gale. That message is contained below. We wanted to give everyone the chance to participate in the beta phase of our EMR Improvement Collaborative, which is aimed at helping fix the EMR-productivity paradox. The sign-up period for the beta phase will end on June 30th. Please let us know if you are interested in participating.

Read Kent’s message below, 

The challenges virtually every physician and caregiver faces using an electronic record motivates us to replace our newsletter this month in favor of an invitation to participate in an industry solution for EMR usability.

Your organization is invited to participate in a collaborative to improve the usability, effectiveness and happy adoption of EMRs. You and your peers have challenged KLAS to step up, leveraging our industry connections. You can help but it might take some extra courage.

The backbone of this approach is EMR utility and satisfaction measurements at organizations across the country. All physicians at an organization are invited to provide their two cents, allowing you and your organization to benchmark your users’ responses against those of other organizations. With the 13 organizations who have participated to date, we have begun to see this data be a powerful motivator for change and direction of what you can do to improve the experience of end users.

Participation is not for everyone—some organizations have expressed nervousness to elicit this feedback or a feeling that the time is not right. If you want to explore the possibility please email [email protected]com to meet with us and understand if this is a fit for you.

Want to see a sneak peak of what we are learning to date from the over 6,000 responses we have collected? Click below to watch the webinar and read our most recent findings.

Click here

Thank you, 
Kent Gale
Founder of KLAS

 

KLAS

Responses are needed for KLAS Interoperability Questionnaire by Friday, June 23rd

Dear Centricity Practice Solution and Centricity EMR Customers:

Meaningful interoperability continues to be a pursuit of providers, vendors, and industry oversight bodies. As our recent work demonstrates, seamless clinical data integration can help practices save providers an hour per day in chart reviews and succeed in value-based care.

KLAS measures clinical and end-users’ experience with clinical data acquired from outside their organizations. Research regarding experience with ambulatory solutions, including GE Healthcare’s solutions, are particularly needed. Please respond via this link by Friday, June 23rd.

KLAS 2017 Interoperability Questionnaire.

Learn more about KLAS’s important research initiative in this communication from Chad Dodd, GM of Ambulatory Practice Solution.

Quatris Health Announces Merger with Health Systems

BEDFORD, TX – March 1, 2017 – Quatris Health (“Quatris”), a provider of specialized healthcare software and database solutions, as well as hosting, software maintenance and support services for small and medium sized physician practices, announced today that it has acquired Atlanta based HealthSystems. Quatris, a portfolio company of Seaport Capital, is the largest indirect channel provider of services, products and software maintenance for GE Healthcare’s Centricity Practice Solution to small and medium sized physician practices. The senior HealthSystems management team, Maurice Rosenbaum and Larry Stoumen, invested in the transaction and will remain with Quatris going forward. Terms of the transaction were not disclosed.

“We believe that Quatris and HealthSystems are a great fit for each other,” said Quatris CEO Mark Spates. “Maurice and Larry have built a company with an impressive roster of customers and a tremendous organization to support those customers. With the combination of Quatris Health’s and HealthSystems’ proprietary software and expert services, our physicians will have direct access to the full range of cutting edge solutions available to Centricity users. We aim to exceed expectations for all our customers so that those practices continue to have a foundational IT solution that keeps pace with our ever-changing industry.”

“We believe Quatris provides an excellent solution for our customers,” said HealthSystems CEO Maurice Rosenbaum. “Our two organizations have known each other for a number of years and Quatris has a very similar philosophy to HealthSystems – the importance of our customers and the singular focus of providing the best product and service experience.”

“We believe Quatris provides an excellent solution for our customers,” said HealthSystems CEO Maurice Rosenbaum. “Our two organizations have known each other for a number of years and Quatris has a very similar philosophy to HealthSystems – the importance of our customers and the singular focus of providing the best product and service experience. We look forward to maintaining and growing that level of support in the future for all our customers and are enthusiastic about working with the Quatris team going forward.”

Seaport Capital Partner Bob Tamashunas agreed, saying, “The HealthSystems acquisition provides added scale for Quatris as the company pursues additional growth initiatives. Quatris’ management team, strong service oriented organization, relationships with its technology partners and industry reputation will continue to provide a foundation for the company to grow in the future.”

ABOUT QUATRIS

Quatris Health, headquartered in Bedford, Texas, provides software and database solutions for medical practices, as well as the training and support needed to maximize the benefit of a physician practice’s technology investment. Quatris Health is the largest independent seller of GE Healthcare’s Centricity Practice Solution to small and medium sized physician practices.

Quatris Health is a partner for physician practices, providing clinicians, administrators and office staff software support and services. The company also provides hosting services, enabling physician practices to manage their data through the company’s cloud services.

For additional information, visit www.quatris.com.

ABOUT HEALTHSYSTEMS

HealthSystems provides software and services that help physicians streamline office processes, manage EMR and practice better medicine. HealthSystems has partnered with GE Healthcare in the southeast since 1998.

For additional information, visit www.healthsystems.net.

ABOUT SEAPORT CAPITAL

Founded in 1997, Seaport Capital provides equity capital to middle market companies in the communications, business services and media sectors. Seaport works with talented management teams to create valuable companies that are leaders in their market segments. Seaport’s extensive investing experience enables it to develop successful strategies; its relationships and resources help achieve them. The firm seeks to invest $10 to $25 million of equity capital in private companies with enterprise values of between $20 and $100 million.

For additional information, visit www.seaportcapital.com.

CHUG @ Centricity Live!

How can I still register for Centricity LIVE?

As of Monday evening, 1,879 people have registered for the event… and they want you to join them in Boston. There is still time to register.

$429 only if you come for the day!

Can’t make it for all three days? Check out the agenda and choose the day that best fits your schedule. This year, we have exceptional keynote speakers including a panel discussion of the Boston Marathon Bombings and Disaster Medicine, Grammy Award winning country artists The Band Perry and Tony Award winning Broadway actor Leslie Odom, Jr.

For only $220 more stay for 2 more days on a single CHUG track pass.

Choose the CHUG Track pass or one of 6 other great tracks and then attend the sessions within that track. As a CHUG One Track attendee, you still have unlimited access to all keynote presentations, customer receptions, sponsors and networking events.

Or attend any session for just $200 more.

Attend Centricity LIVE with unlimited access to all 200+ education sessions, keynote presentations, customer receptions, sponsors and networking events.

Bring 3+ people from the same organization and save $100* more per ticket!

See you in Boston!

Register Now

Download your Justification Letter

CHUG at Centricity LIVE
May 17-20, 2017
Hynes Convention Center
Boston, Massachusetts

CHUG @ Centricity Live!

From Keynotes to Roadmaps, we have you covered!

CHUG at Centricity LIVE features a terrific lineup, including inspirational keynote speakers, respected healthcare experts, and great networking receptions. Check out what’s in store for you!

 Thursday, May 18, 2017
8:00 AM
Opening Keynote

JaeLynn Williams
Chief Commercial Officer
GE Healthcare Digital

Charles Koontz
President and CEO, Healthcare Digital & Chief Digital Officer
GE Healthcare

Nick Caffentzis
Chief Marketing Officer
GE Healthcare Digital

9:30 AM ​Value-Based Care Solutions Kickoff
​Jon Zimmerman
​General Manager, Value-Based Care Solutions
​GE Healthcare Digital
10:30 AM
Ambulatory and CHUG Kickoff

Tracie Koepplin
President
Centricity Healthcare User Board of Directors

Chad Dodd
General Manager, Ambulatory Practice Solutions
GE Healthcare Digital
11:30 AM Lunch & Learn
2:00 PM
Financial Management Strategy and Roadmap Kickoff

Shiv Gopalkirshnan
General Manager, Health System Solutions, GE Healthcare Digital
4:30 PM 2013 Boston Marathon and Disaster Medicine Keynote
5:30 PM Opening Reception in Collaboration Zone
7:30 PM CHUG Evening Event at Kings Bowling
 Friday, May 19, 2017
Noon Lunch & Learn
 4:30 PM Concert Tailgate Reception in the Collaboration Zone
 6:00 PM STAR Awards and Performance by The Band Perry
 Saturday, May 20, 2017
  8:30 AM Rise and Shine Brunch in the Collaboration Zone
 10:00 AM Thoughts and Song with Leslie Odom, JR, “Hamilton’s Burr”

 

Download your Justification Letter

CHUG at Centricity LIVE
May 17-20, 2017
Hynes Convention Center
Boston, Massachusetts

CHUG @ Centricity Live!

Space is limited, sign up now for pre-conference User Group meetings at Centricity LIVE

You’re invited to attend a selection of Financial Management pre-conference User Group meetings at Centricity LIVE 2017.

These meetings are complimentary and are targeted for the Financial Management User Group community, which includes GE Healthcare customers with the following Centricity solutions:

  • Centricity Business
  • Centricity EDI Services
  • Centricity Group Management
  • Centricity Financial Risk Manager
  • Centricity Informatics

The majority of user group meetings will occur on Wednesday, May 17, prior to Centricity LIVE, with the exception of those which will gather during breakfast time on Thursday, May 18 and Friday, May 19. The purpose of these meetings is to enhance the sharing of ideas and information, as well as to channel feedback to and from GE Healthcare. Attend as many meetings as your schedule allows.

User Group Date Time
NHUG: National Hospital Users’ Group 5/17 9-10:30am
Anesthesia Users’ Group 5/17 10-10:55am
TES Users’ Group 5/17 11am-12:25pm
ETM Users’ Group 5/17 12:30-1:55pm
EDI Services Users’ Group 5/17 9:30am-12:25pm
WRUG: Western Region Users’ Group 5/17 3-5pm
Informatics Users’ Group 5/17 3-5pm
PAUG: Patient Access Users’ Group 5/17 2-4pm
VTG: Virtual Training Group 5/17 3-5pm
CGM Appointment Scheduling User Group 5/18 7:00-7:45am
NIBP: Networking to Improve Business Performance 5/19 7:30-8:20am
CGM Anesthesia User Group 5/19 7:30-8:20am

Space is limited. To reserve your spot at a Centricity User Group meeting you must first register to attend Centricity LIVE. Reserving your seat is easy:

  1. Register for Centricity LIVE
  2. Log into the Agenda Builder
  3. Under the Event heading, select the Browse & Search option
  4. Under the Session Type subheading, select PreConference
  5. Personalize your agenda

You will be able to review your agenda and make changes on the Centricity LIVE mobile app. Bring 3+ people from the same organization and Save $100* more per ticket!

See you in Boston!

GE Header

New Spring Webinar Series

April 18, 2017

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Value-based care is here, and GE Healthcare would like to be your trusted advisor through these changing times. Our team has designed a robust webinar program to help you excel in MIPS and to help you improve your workflows. Please review this communication from Chad Dodd to register for these upcoming webinars and help your practice succeed.  As a reminder, please begin preparing to upgrade to Centricity EMR (CEMR) 9.12 and/or Centricity Practice Solution (CPS) 12.3, the ONC2015 certified edition, by January 1, 2018 so that you are ready for the 2018 reporting year.

https://engage.gehealthcare.com/docs/DOC-277244

CHUG @ Centricity Live!

The Band Perry @ Centricity Live!

Friday, May 19, 2017 6:00 PM
Get ready to rock along with the country superstars, The Band Perry!

​Join us as The Band Perry performs their greatest hits LIVE on the stage. It’s a performance you don’t want to miss, so register today.

Grammy® Award-winning superstar sibling trio The Band Perry are an unstoppable presence in music. Since releasing their groundbreaking crossover #1 single “If I Die Young” in 2010, The Band Perry, have forged a unique, genre bending identity and built an international fan base leading to: sold-out world tours, five No. 1 Singles on the Billboard Country Chart, a No. 1 single on the Hot AC charts, and six songs reaching gold or platinum status. Recently, The Band Perry announced the release of their highly-anticipated upcoming third album. It will be the trio’s first pop album, titled “My Bad Imagination” due out in Summer 2017.

Download your Justification Letter

CHUG at Centricity LIVE
May 17-20, 2017
Hynes Convention Center
Boston, Massachusetts

Personalize your CLIVE Experience

With more than 200 education sessions, product roadmap presentations, and panel discussions, the Centricity LIVE Agenda Builder can help you maximize your Centricity LIVE experience.

Building your agenda is easy:

1. Register for Centricity LIVE

2. Log into Agenda Builder

3. Personalize your agenda

You will be able to review your agenda and make changes on the Centricity LIVE mobile app. We’re adding new sessions almost every day! Click here to see the latest.

See you in Boston!

*Applies to Full Registration only.

CHUG @ Centricity Live!
Join us in Boston, MA for 2 full days guaranteed to spark ideas and get you motivated.  The Centricity Healthcare User Group (CHUG) is a vendor independent association of Centricity Electronic Medical Record (CEMR) and Centricity Practice Solution (CPS) users. What a great way to get clear, honest answers to user issues!

We know what you need and this conference has it all…

  • Over 250 education sessions by users, sponsors and GE employees.
  • Management of infrastructure platforms.
  • Tips and Tricks, by users for users.
  • Unparalleled peer networking.
  • Access to GE staff, from support to senior management
  • Over 40 sponsors ready to learn from, connect with and enhance your product.

CHUG is successful because of Centricity Users sharing knowledge and ideas, getting discussions flowing to find solutions to common (and uncommon) issues.

Change is Healthcare’s middle name, 2017 begins with more of the same.

Join your peers and colleagues to help shed light on the road ahead.

Find out how GE Healthcare is leading the way.

Still unsure? 250 Education Sessions not enough to temp you? Access to GE Executives and Engineers doesn’t get your moving?

How about a conference in on the of the oldest cities in the US?

Whether you enjoy amazing architecture, following in the footsteps of revolutionary heroes, browsing Harvard Square bookstores or visiting the oldest of old-style baseball parks; Boston, Massachusetts has all that and more and after a long day of education sessions enjoy a relaxing walk along the waterfront.

CHUG at Centricity LIVE needs you!

CHUG – Organized for the Users, by the Users!

7 Tips to Cultivate Your Trainer Part 2

Article by Angela Hunsberger

This is the second installment of a two-part blog mini-series where I share the tricks of the trade with detailed tips surrounding 7 essential “train the trainer” categories.  Missed the first half? No worries, you can check it out here: 7 Tips to Cultivate Your Trainer, Part 1 of 2.

 Tip #5:  Value-Added Quality

Add some polish to your curriculum and put some thought into how you can make this experience enjoyable for your students.  Ensure handouts are of nice quality and not bad photocopies.  Print a few extra in case you have unexpected attendees.  In your exercises and examples, use scenarios that make clinical sense.  Otherwise, your students may get lost in the details and your intended focus is lost.

Offering students choices is another way to add value and enhance the learning experience.  When I find wiggle-room in the agenda, I’ll offer the class the opportunity to choose what they learn next.  For example I’ll ask “Do you want to cover phone notes or patient check out next?” or, “Do you want to take a break or get out of class early?”  Giving them options makes them feel like they have some control.

In your exercises and examples, use scenarios that make clinical sense.  Otherwise, your students may get lost in the details and your intended focus is lost.

For a fun twist during class, give out treats as a small gesture to revive the group.  Using a theme for the class is another way to make it interesting.  One of my week-long training courses was a boot-camp theme that included MRE’s paper sacks containing military inspired treats, toy soldier name badges, and an American flag pinning ceremony at graduation.  The smallest things can make the class fun and promote interaction.  Awarding tickets for questions or participation then doing a raffle at the end of class with small prizes can go a long way for class participation.

As long as focus is not lost, put the fun back into learning.  Break up the seriousness of the day with a fun slide show review of the content and work-appropriate shenanigans.  One presentation that my class enjoyed was a gameshow-theme quiz.  Students like it when they hear or get to share relevant stories in the field. Approaches such as these make the content and workflows meaningful.

Tip #6:  Common Obstacles

In over a decade of training trainers, I’ve learned to share some strategies to keep pace of the agenda when class sizes are large.  Prepare your trainer to overcome hurdles with language difficulties and also to keep on pace when students lack basic computer skills.  Being patient while also respecting the students’ experience and history goes a long way.  New trainers are not often prepared to handle the disengagement of students during class.  One tip I use is to pause and say “You’ll want to write this down” and wait to move on as they write down each step.  I’ll recap the steps during regular intervals in case a student forgot to take notes.  When students are given the opportunity to follow along on the computer, you will have slow navigators.  Your trainer must be prepared with keeping the class on pace and accommodate learners of all skill levels.

A nurse, a front office registrar, and an office manager may all be interested in learning only the content that applies to their role. As the trainer, you know your agenda is relevant to all of them but you must find a way to engage every student.

More obstacles to prepare your trainer include methods to make the content relevant when training users from multi-specialties or various roles at the same time.  A nurse, a front office registrar, and an office manager may all be interested in learning only the content that applies to their role.  As the trainer, you know your agenda is relevant to all of them but you must find a way to engage every student.  Holding training away from the office and in an isolated training room is ideal for students to avoid disruptions from other staff.

Another challenge is managing a class when side-bar conversations take place.  Sometimes, the conversation is relevant, while other times it is not at all and is causing a disruption. One technique is to stop and ask the group if they have a question since the class may also be wondering about the same thing.  If it is relevant, allow for an open discussion to engage the class.  If the conversation goes off topic, put it on a parking lot to come back to later.

Not everyone comes to class, sits in the front row, and enthusiastically takes notes to learn.  There will be times when your trainer must deal with negativity, disinterest, or shutting down.  In the past, it has been helpful to involve negative users and make them a part of finding solutions.  My experience has taught me that negative people are also passionate about what they do.  When they are part of the solution, they become a powerful advisor and often get buy-in from their peers when a solution is found.

Tip #7:  Mentoring, Etiquette, Work Ethic and Growth

One of the best approaches I’ve experienced is allowing your trainer the opportunity to shadow a mentor and be shadowed.  This dynamic provides a coaching environment where your trainer can gain confidence.  A mentor can provide valuable feedback for how to handle questions that come up in class while also giving the trainer room to learn and grow independently.   Your trainer may learn from the mentor and also be encouraged to get involved outside of the classroom.  For example, a trainer may gain value by joining an industry association or club or through networking via an online forum.  Remind the trainer that when networking outside of the classroom, you still represent your organization and yourself.  Project a nice appearance to gain credibility while being yourself and still a professional.

An effective trainer is more than someone who shows up to communicate material.  They must take initiative and advantage of their own learning opportunities to grow.  Putting the content into context, it is helpful for a trainer to visit practices onsite, speak to support about common support calls, and work with subject matter experts about workflow details.  All of this information can be brought back to the classroom to enhance the delivery for the next class.

An effective trainer is more than someone who shows up to communicate material. They must take initiative and advantage of their own learning opportunities to grow.

For leadership, set realistic goals and expectations for your new trainer.  Base your expectations on the trainer’s prior experience and give them time to not only learn the material, but to learn to train it.  Your new trainer is faced with double duty.  As the trainer, you are not expected to know every answer.  Finding out answers to questions is a great way to learn and will take time.

As a trainer, use test scores to reflect on your training and improve the next time.  Offer surveys to collect essential feedback for content.  Expect some negative feedback but use it as an opportunity to improve your delivery and style.  Along those lines, learn to identify a student who is clearly not absorbing the material.  Communicate with managers or leadership when needed so they can best address the situation.  As a trainer, you are not tasked with qualifying candidates, for hiring, or firing.  But you do have a responsibility to ensure a productive and positive learning experience.

On a personal note, understand that all students may not like you.  Be confident in the fact that training is not about being liked, it is about facilitating learning and ensuring each student is provided the opportunity to learn skills needed to perform their job.  Alternatively, it is important to recognize that not every personality makes a good trainer.  A trainer must have the skills needed to adapt to the class energy and environment.  Trainers are sometimes placed in this role because they are good at using the software.  Proficient software skills does not mean a person is equipped to train.  It takes a specific personality to deliver the content and instruct users successfully.

The next piece of advice is to not overload your trainer.  Give your trainer a break when possible by allowing them to work from home, letting them go early, or give them a change of scenery by shifting to a support role for a day.  Training is mentally draining.  In return, trainers must learn their bandwidth limits.  It is in our nature to want to help but instructors must learn their thresholds and speak up when they are overwhelmed.  Failure to communicate will lead to burnout or low quality work.

Success in motion:

A recent project in Austin, Texas inspired me to share my collection of tips and tricks.  While providing interim training for new employees for a large organization, I met an energetic young lady who was preparing to take over the instructor role.  As a new employee, she was tasked with learning a new software and how to train the workflows simultaneously.  She quickly shadowed and taught the class while being shadowed.  We met online between training weeks to iron out any details and refine the training material.  This approach gave her independence with a safety net.

Above learning the material, she took a genuine interest in being the best instructor she could be.  Because of this, I wanted to nurture her enthusiasm with some “extra” mentoring.  Working together we evaluated the current curriculum and revamped the material.  The new trainer worked on her presentation techniques and mastered the software in record time.  Towards the end of my engagement, this young professional was off and running in record time due to her work ethic, technical ability, professional attitude and desire to learn.

As you evaluate your own training program, consider all of the elements to deliver a truly impactful learning experience that will translate into a return in your investment in your employees.  Knowledge is truly a gift.  Why not wrap it up with a nice bow?

For more information on training and the benefits you can cultivate, check out our roadmap, Frontend to Backend Training: Why It Drives Revenue Cycle Health.

7 Tips to Cultivate Your Trainer - Part 1

Article by Angela Hunsberger

Preparing your trainer to deliver an impactful learning experience is essential for getting the most return on your training program. Aside from the curriculum, learn how to inspire, groom, and mentor your trainer to enhance your program and promote skill set growth. A good teacher mixed with a thoughtful technique can make the difference in what learners retain.

This is the first of a two-part blog mini-series where I share the tricks of the trade with detailed tips surrounding 7 essential “train the trainer” categories.

Read more

GE Header

Dear Centricity Practice Solution and Centricity EMR customers:

GE Healthcare would like to remind you of our invitation to attend a webinar about our new solution, Electronic Medication Prior Authorization (EMPA), on Thursday March 9th. Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA)solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first three days.

Read THIS communication from Chad Dodd to learn more and to register for the upcoming webinar.

GE Header

Introducing the Centricity Partner’s Program

The Centricity Partner Program enables partners to collaboratively test software and services with GE Healthcare solutions. Participants in the program are also officially recognized as Centricity software and services partners. In this email to customers, we list products from six partners that have completed testing and are now available for customers.

https://engage.gehealthcare.com/docs/DOC-263335

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Dear Centricity™ Practice Solution and Centricity EMR customers:

Jon Zimmerman, Vice President and General Manager, Value-Based Care Solutions, and Chad Dodd, General Manager, Ambulatory Practice Solutions, would like to invite you to attend our next Customer State of the Union webinar on Tuesday, March 7, 2017.

Read this communication to learn more and to register.

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GE is excited to announce a better way for you to stay informed, we have created a NEW Customer Communication Page on the Customer Service Portal. Here you will find important information, updates and notices for your Centricity Product. Items such as leadership, product and service pack announcements as well as critical notices will be posted. This new communication page will replace the support Listserv, we strongly recommend you follow this page so you will receive updates via email of new postings. Please remember to log in at least once every 30 days to maintain your subscription access.

Stay informed! Follow the EMR Communications Page  and the CPS Communications Page to receive Support updates from Centricity Services. 

 

 

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February 15, 2017

Dear Centricity™ Practice Solution and Centricity EMR customers:

GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA) solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first week.

CLICK HERE to read this communication from Chad Dodd to learn more and to register for our upcoming webinar.

CMS is extending the submission deadline for 2016 Quality Reporting Document Architecture (QRDA) data submission for the EHR reporting mechanism. Individual eligible professionals (EPs), PQRS group practices, qualified clinical data registries (QCDRs), and qualified EHR data submission vendors (DSVs) now have until March 13, 2017 to submit 2016 EHR data via QRDA. The original submission deadline was February 28, 2017.

Read more

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Reminder: Customer State of the Union Address on December 9

December 7, 2016

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We would like to remind you of our invitation to attend the next Customer State of the Union webinar on Friday, December 9, 2016.

The State of the Union provides important updates, and as you saw from our prior communications, forms an integral part of our winter webinar series.

Read this communication from Chad Dodd to learn more.

https://engage.gehealthcare.com/docs/DOC-254841

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Access Selected GE Healthcare Presentations from CHUG Fall 2016

PDFs of selected GE Healthcare presentations from this fall’s CHUG event are posted to the service portal. Access them here:

https://engage.gehealthcare.com/docs/DOC-249021

Centricity Live 2017

Be a thought leader at Centricity LIVE 2017!

Are you an expert in a Centricity solution? Has your organization driven measurable results in the past year? Is your Centricity solution at the center of your success? If you answered yes to any of these questions, then you’re the rock star we’re looking for!

Read more

Tugging On Superman's Cape

Croce must have enjoyed it when big, tough guys got their comeuppance because both Leroy and Jim, legendary for their toughness at the beginning of their respective songs, got unexpectedly clocked in the end.

Well, it happened twice last week, one locally and one nationally.

Read more

Having fun at the Southeast Centricity User Conference

This photo from the Southeast Centricity User Conference is too good not to share!

Having fun at the Southeast Centricity User Conference

Groovin’ at Southeast Centricity User Conference

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Important Regulatory Updates for 2016 and 2017   

November 9, 2016

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We have important regulatory updates to share with you regarding the 2016 and 2017 quality reporting periods:

  • CMS allows 90-day reporting period for 2016
  • Regulatory Update 2016 (Service Pack 13) is now Generally Available
  • Webinars on MACRA and MIPS are forthcoming

Please review this communication from Chad Dodd to learn more.  https://engage.gehealthcare.com/docs/DOC-248939

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Dear Centricity Practice Solution & Centricity EMR Customers,

We are excited to announce the general availability of Centricity Practice Solution (CPS) 12.2 and Centricity EMR (CEMR) 9.10.  CPS 12.2 and CEMR 9.10 were released on Friday, October 21st, and enable several improvements to clinical efficiency, the installation process, and overall quality.

Read this communication from Chad Dodd, GM of Ambulatory Practice Solutions to learn more. https://engage.gehealthcare.com/docs/DOC-245625

Special note for customers in the state of Ohio using the chart portion of CPS or CEMR:  Due to state-specific requirements, we will follow up with additional information.  Please contact your inside sales or VAR representative if you have not heard from us by November 1st.

Share Your Improved Outcomes at Centricity LIVE!

GE Healthcare is excited to announce the fourth annual STAR Awards at Centricity LIVE competition.

Submit An Entry

The STAR Awards recognizes GE Healthcare customers for their success in using Centricity solutions to help improve outcomes in their organization. Wondering what metrics our judges will be looking for?

  • Significant improvement in clinical, financial or operational measures
  • Evidence to support and/or quantify improvement before and after an implementation
  • Outcomes from one or more GE Healthcare solutions contributing to outstanding results

If you have a new productivity metric, that could make you a STAR Awards winner!

Get Recognized

The STAR Awards winners will be honored at the STAR Awards Ceremony during Centricity LIVE in May 2017, where they will receive personalized recognition.

Entry Deadlines

The call for entries is now open. All entries must be submitted using the STAR Awards Entry Form by 5:00 p.m. Eastern Time on December 31, 2016.

Earn STAR Points Share your outcomes in your STAR Awards submission and earn STAR points. Contact us at [email protected] if you don’t have a STAR Agreement that must be in place to receive STAR points.

Entry is Easy

The online STAR Awards at Centricity LIVE Entry Form is easy to complete. Please review the Criteria and Entry Guidelines and Terms and Conditions first.

Don’t miss your opportunity to share your success with your colleagues.

See you in Boston!

Submit an Entry

Mark your calendar, and bookmark the Centricity LIVE 2017 web page to get updates on conference content in the coming months.

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We’d like to get your feedback regarding use of or interest in Video Office Visit technologies that allow for remote, real-time, face-to-face video encounters with your patients. Please take a few minutes and share with us your thoughts regarding virtual office visits. The intent of this survey is to help us better understand your current adoption of virtual office visits and potential interest in a solution from GE. Users who participate in the survey will have the opportunity to participate in focus groups or additional feedback sessions.

Please complete your survey by September 30, 2016.

Link To Survey

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In May 2016, GE Healthcare Digital President and CEO, Charles Koontz introduced the Centricity™ Partner Program at our annual Centricity LIVE user group meeting. Through the Centricity Partner Program, independent software vendors (ISVs), systems integrators, value-added resellers (VARs), service providers and technology partners can actively test that their software and services work seamlessly with Centricity software. As a result, our customers gain more confidence that the software and services they’re considering will meet their clinical and business needs and work smoothly with their existing software.

Read more

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GE Healthcare’s Centricity™ EDI Services was awarded the 2016 Computerworld Data + Editor’s Choice Award. The annual awards program “honors organizations achieving business benefits through big data such as fighting credit-card fraud, determining the best ways to treat hospitalized patients, or promoting positive social, economic or educational change.

Read more

STEADI Fall Risk Assessment Form

STEADI Fall Risk Assessment Form

The Centers for Disease Control and Prevention (CDC), American College of Preventive Medicine (ACPM), a team of national experts, and PatientLink worked together to design and build a free fall risk clinical decision support (CDS) encounter form. This tool will help you incorporate fall risk assessment and fall prevention into your clinical practice – and enhance your efforts to help older adults stay healthy and independent. You can download the STEADI Fall Risk Assessment tool for free here!

Clinical Decision Support Tool to Decrease Fall Risk in Older Adults

CDC Article Falls are preventable and can be considerably reduced if high risk patients are identified through screening and receive appropriate follow-up care.

If your practice serves adults 65 and older, you should already be doing fall risk assessments. However, many doctors don’t due to time constraints.

While time is limited at an appointment, it’s crucial for doctors to help patients develop a plan to decrease their fall risk. The Center for Disease Control and Prevention (CDC) recommends that doctors incorporate fall prevention into their regular practice. Doctors should be informed on what they can do to prevent falls among their older adult patients, such as recommending vitamin D, reducing medications that might increase falls, and referring patients to community programs or physical therapy to improve their balance.

“I continue to use the tool in my daily practice.”

The CDC developed the Stopping Elderly Accidents, Deaths and Injuries (STEADI) initiative to make fall prevention a routine part of clinical care. STEADI includes a clinical algorithm, adapted from the American and British Geriatric Societies’ Clinical Practice Guideline, which helps sort patients by fall risk level. Although doctors found the algorithm useful, they wanted it integrated into their Electronic Health Record (EHR) systems. The CDC partnered with the American College of Preventive Medicine and PatientLink to create an EHR Clinical Decision Support Tool based on the STEADI toolkit that would work within the GE Centricity EHR.

Creating a Clinical Decision Support Tool to Assess Fall Risk

A national team of doctors and researchers set out to create the content of the tool, and worked with PatientLink to build it. The team met regularly to review what Debi Willis, technical engineer on the project and owner of PatientLink, was building and to provide feedback through the entire process.

In the first stage, PatientLink created a tool based on the complete CDC STEADI algorithm. Once ready to be tested in a real-life setting, PatientLink connected with physicians at Oklahoma University (OU) Medicine to test the tool. It was integrated into OU primary care practices where it was evaluated for its usability, technical soundness, convenience and modified based on feedback from doctors.

Dr. Robert Salinas, family physician and geriatrician at OU, was part of the national advisory committee and also the lead physician in testing the tool within Centricity. He found the tool to be incredibly helpful. “I continue to use the tool in my daily practice,” said Dr. Salinas. “It helps me and my patients create an easy-to-follow plan for optimal care.”

The tool has multiple sections, divided into tabs for easy toggling. The first tab is the patient’s 12-question self-assessment, which they can fill out prior to entering the office. Based on their answers, the EHR tool auto calculates a fall risk score for the doctor. If the patient is at increased risk for falls, further assessment and preventive measures are recommended, which are facilitated by the EHR.

CDC ArticleFor those that fail the initial screen, the doctor is guided through tabs including assessments (e.g., gait and balance), medication review, and a physical examination and plan of care tab, where the doctors can perform additional assessments if needed and develop a plan for follow-up care. For instance, if the patient had poor muscular strength, the doctor may suggest physical therapy. Then, the doctor can plan to meet with the patient again in six weeks to observe improvement and hopefully find that the patient has better balance and is at a lower risk for falls.

Dr. Salinas shared that not only did he and his fellow doctors enjoy the tool’s ability to better assist and assess for fall risk, his patients appreciated the tool, as well. The patients interviewed provided positive feedback and felt the doctor really cared and wanted to help, versus only asking questions and moving on regardless of the response.

After the first-round testing phase was complete, the doctors confirmed the tool was very helpful but had one overriding recommendation. They wanted the tool to automatically identify which of the patient’s medications might affect their fall risk.

Updating and Improving the Clinical Decision Support Tool

During the second stage of development, the national team got together to identify the medication categories that were associated with higher fall risk. The team wanted to provide doctors a way to easily identify whether their patients were taking medications that increased their risk of falling, in order to assist them in determining whether these medications should be stopped, switched, or reduced.

Once the new tool was completed, the team sent it back to the doctors, who tested the tool with more than 500 patients, providing multiple rounds of feedback to the software development team along the way. The doctors found the new tool to be very useful. The only remaining problem was the time needed to fully assess a patient for fall risk and recommend interventions.
Fitting fall prevention into a typical office visit remains a challenge. The Centers for Medicare and Medicaid Services (CMS) encourages fall screening by making it a component of the Welcome to Medicare Visit and the Medicare Annual Wellness Visit; however, these visits are not universally used and fall prevention is just one of many parts. Falls-related quality measures are also included in CMS incentive programs which provide an additional incentive for fall prevention.

“We certainly hope that a lot of doctors will use this tool and find it useful,” said Erin Parker, PhD, Health Scientist at CDC. “We know that doctors are aware of falls in older adults and want to help but don’t have all the needed resources, but now they do. We want them to use this tool and help patients decrease their risk.”

More Reasons to Perform Proper Risk Assessment

The numbers provided by the CDC speak for themselves:

    1. Falls are the leading cause of fatal and nonfatal injuries among older adults (aged 65 years and over).
    2. Every second of every day in the U.S. an older American falls
    3. 1 out of 5 falls cause a serious injury such as a fracture or head trauma.
    4. In 2014 over 27,000 older Americans died because of falls, 2.8 million were treated in emergency departments (EDs) for fall-related injuries and >800,000 of these patients were subsequently hospitalized
    5. By integrating fall prevention into clinical practice physicians have the potential to reduce future falls by nearly 25%.

What do you think about the Fall Risk Assessment tool? Would your practice use it? Let us know!

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We’d like to get your feedback regarding use of or interest in Video Office Visit technologies that allow for remote, real-time, face-to-face video encounters with your patients. Please take a few minutes and share with us your thoughts regarding virtual office visits. The intent of this survey is to help us better understand your current adoption of virtual office visits and potential interest in a solution from GE. Users who participate in the survey will have the opportunity to participate in focus groups or additional feedback sessions. Please complete your survey by September 30, 2016.

https://supportcentral.ge.com/esurvey/takesurvey.asp?p=17778&d=3976284

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Dear Centricity™ Practice Solution and Centricity EMR Customers:

We would like to inform you of important developments that may benefit your practice for the 2016 and 2017 reporting years.

These include an upcoming release (Regulatory Update 2016 delivered via Service Pack 13) for Centricity Practice Solution 12.0.x and Centricity EMR 9.8.x customers, an upcoming script related to Clinical Quality Measure (CQM) CMS 50, a workflow change for Objective 3, and a webinar covering these topics.

Please review this communication from Chad Dodd for details on each development: https://engage.gehealthcare.com/docs/DOC-233126

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Dear Centricity™ EMR Listserv Customers,

I would like to remind you of our invitation to attend the next Customer State of the Union webinar on Wednesday, September 7, 2016.

The State of the Union provides important updates and, as you saw from our prior communications, forms an integral part of our summer webinar series.  The following topics will be covered:

–          Quality Updates

–          Regulatory Updates

–          Introduction to Centricity Practice Solution 12.2 and Centricity EMR 9.10

–          Project Northstar Updates

Customer State of the Union

DATE: September 7, 2016
TIME: 1:00PM-2:00PM PDT | 4:00PM-5:00PM EDT

Webinar Registration Link

Registration will be required to join the event. The audio will be broadcast over the internet. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.

Sincerely,

Chad Dodd

General Manager, Ambulatory Practice Solutions

GE Healthcare Digital

Physician Burnout and Professional Dissatisfaction Linked to Electronic Health Records and Computerized Physician Order Entry

Comments by lead author Tait Shanafelt, MD (Mayo Clinic) and Cheryl Zapata (Texas Back Institute)

Written by  | Featured on Spine Universe

Use of electronic health records (EHRs) and computerized physician order entry (CPOE) may lead to lower physician satisfaction and higher rates of professional burnout, according to large nationwide study published in the July issue ofMayo Clinic Proceedings.

“Electronic health records hold great promise for enhancing coordination of care and improving quality of care,” said lead author Tait Shanafelt, MD, Director of the Mayo Clinic Department of Medicine Program on Physician Well-being. “In their current form and implementation, however, they have had a number of unintended negative consequences, including reducing efficiency, increasing clerical burden, and increasing the risk of burnout for physicians.”

Read more

IMPORTANT – MS Windows Update (kb3161608 and kb3161606) Workaround

GE support wants to remind its customers of a situation with recent Microsoft KB updates. Please find appropriate information here:

CPS: https://engage.gehealthcare.com/docs/DOC-226200

CEMR: https://engage.gehealthcare.com/docs/DOC-226199

Customers can determine their course of action based on this table:

Centricity Software Impact Assessment

Product Version Impacted & Recommended Action
Centricity Practice Solutions (CPS) 2004 or 2006 Not effected
9.5 Yes, review workaround
10.x Yes, review workaround
11.x Yes, review workaround
12.x Yes, review workaround
Centricity Electronic Medical Record (CEMR) 9.0.x Not effected
Version 9.5.x Yes, review workaround
9.8.x Yes, review workaround 
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Dear Centricity customer,
This morning Centricity Support found an issue with interaction checking that arose after applying the July 2016 Incremental Knowledgebase This issue was found to affect both EMR and CPS products.

We are asking customers who have downloaded the July 2016 KB zip file but have not installed it, please do not install. We are working with Engineering to identify the cause of the issue and will release a new build when the issue is fixed.

If you have already installed the July 2016 KB, please alert your staff and we will inform you when a new build of the July KB becomes available for you to download and apply to address this issue.

Thank you,
The Centricity Services Team

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Dear Centricity™ Practice Solution and Centricity EMR Customers:

Prescribing controlled substances electronically has the potential to help increase provider and administrative efficiency while reducing the risk of fraudulent prescriptions.[1]  To help your practice realize these benefits, we are pleased to announce the upcoming availability of an integrated, Electronic Prescribing of Controlled Substance (EPCS) solution.  Those who upgrade to Centricity Practice Solution (CPS) 12.2 and Centricity EMR (CEMR) 9.10 will have the opportunity to adopt and implement this solution, and now is the time to start preparing. This letter from Chad Dodd includes a reminder to attend an EPCS webinar to learn more.

[1] Source: http://www.deadiversion.usdoj.gov/ecomm/e_rx/mtgs/mtg050202.htm

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Dear Centricity™ Practice Solution and Centricity EMR Customers:

Our teams have designed a robust on-demand and live webinar program this summer to help you stay current on regulatory requirements, improve your workflows, and enhance your technical performance. Please click on the links in this communication from Chad Dodd to register for upcoming webinars and to access on-demand recordings: https://engage.gehealthcare.com/docs/DOC-226639

We look forward to seeing you at our Webinars!

Centricity Live Presentations

Thanks to all who attended our CHUG presentations. We were fortunate to have the opportunity to present three different sessions. Several of you asked if there was a way to share our presentations with colleagues who were unable to attend. And the answer is yes!

Hayes’ Angela Hunsberger and Lorie Richardson are hosting three webinars as encore presentations from their Centricity Live sessions.

Below are the details, feel free to register for one or all of these valuable webinars.

To Scribe or Not to Scribe. Why You Should Consider Using Scribes in Your Organization

Thursday, June 23rd, 11:30 pm – 12:30 pm
Lorie Richardson, LPN, Director of Account Management, Hayes Management Consulting and Stacy Sheffield, RN, Optimizer & EMR Manager, Hallmark Healthcare

This webinar has ended, but don’t worry! You can watch the entire webinar below!


How to Save Your Centricity? Solution: 6 Steps to Holistic Optimization

Wednesday, July 13th, 11:30 am – 12:30 pm
Angela Hunsberger, Senior Consultant, Hayes Management Consulting

Register for:  How to Save Your Centricity


Do you know what you don’t know? Why Training is Key to Successful EHR Use

Wednesday, August 17th, 11:30 am – 12:30 pm
Lorie Richardson, LPN, and Angela Hunsberger

Register for:  Do You Know What You Don't Know?

 

Project Northstar

Dear CentricityTM Practice Solution and Centricity EMR Customers:

GE Healthcare would like to remind you to attend the upcoming webinar on Project Northstar Deep Dive. Please find the details to our Project Northstar webinar series, along with the registration links, below. Please see this link for the original Project Northstar announcement.

Webinar #3: Project Northstar Technology Roadmap

July 13, 2016 at 4:00PM EDT/1:00PM PDT – Please Click Here to Register

Join us to learn about the architectural direction GE Healthcare Digital is taking to deliver next generation user experiences that bring patients, providers, and payers closer together, while maintaining your existing investments in on-premises solutions.

We are 100% committed to helping our customers succeed and to the ambulatory care delivery marketplace. Project Northstar is a testament to this commitment.

Sincerely,

GE Healthcare

Project Northstar

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Please join us for our introduction of Project Northstar, GE Healthcare’s next generation IT vision for ambulatory care delivery. Designed to help practices successfully transition to and thrive in the world of value-based care, Project Northstar will combine population health, care delivery and financial management into a fully integrated, interoperable and intelligent workflow solution. Please read this communication from Jon Zimmerman to learn more.

https://engage.gehealthcare.com/docs/DOC-220035

CHUG Fall 2016 - A New Beginning

A New Beginning

We all know the world is changing at an accelerated pace. The journey toward value-based care is complex, dynamic and relentless. We know that status quo isn’t good enough. That’s why we are embarking on a new journey.

Introducing Project Northstar

Project Northstar is GE Healthcare’s next generation IT solution for ambulatory care delivery. Designed to help practices successfully transition to and thrive in the world of value-based care, Project Northstar will combine population health, care delivery, financial management and payer connectivity into a fully integrated, interoperable and intelligent software solution.

CHUG Fall 2016

Are you ready for the next generation of healthcare delivery? Join us for A New Beginning at the CHUG Fall 2016 Conference in Austin, Texas Thursday, October 13th – Saturday, October 15th.

Click here to Register today!

Project Northstar

Article Featured on histalk2

Jon ZimmermanGE Healthcare announced this morning at its Centricity Live 2016 user conference in Phoenix, AZ its next-generation IT solution for ambulatory care delivery. I spoke with GE Healthcare IT VP/GM Jon Zimmerman of the company’s value-based care solutions team ahead of the announcement.

Describe Project Northstar that is being announced.

Project Northstar is GE Healthcare’s next-generation IT solution for ambulatory care delivery to fundamentally help practices thrive in the world of value-based care. We strongly believe that the move to value-based care is on. It’s not going to be a light switch. It will be a transition over time.

We also see that the tools and services that have been built around population health have not been integrated with care delivery from a community perspective. It’s certainly not completely integrated with revenue cycle management with both value and volume in mind. Payers are changing, too, so there’s new payer connectivity required.

We’re taking a point of view from a physician’s workflow and driving population health integrated with care delivery, integrated with revenue-cycle management both value and volume, with new forms of payer connectivity to take waste out of the system. Our drive is to increase quality, efficiency, and financial performance for customers.

Is this a standalone product or is it just for Centricity users? Who is the target customer?

The audience starts with GE Centricity Practice Solutions / GE Centricity EMR first, but we built it with open principles. We believe that some of the advanced ACOs may want to take some of the capabilities that we’re offering and also make them useful and integrated on top of other EMRs.

Is it an upgrade or a separate product that Centricity customers will buy?

Look at it as an extension from what people have today with a migration path to roll it over Centricity over the next few years. We believe that a big-bang replacement would be a very bad and disruptive idea. Many of our customers have given us great clues on how to do a safe, smart migration transition. It’s not a big bang, turn that off, turn that on.

What providers and partners did you work with?

We worked with Westmed Practice Partners in Westchester, NY starting almost two years ago. One of the things that was highly attractive about working with Westmed is that they were scoring very high in their quality measures. Their efficiency measures and their ability to collect revenue from their fee- and value-based contracts were also very good. Their leadership knew what they were doing. They knew how they did it.

They were pushing our products up to and beyond their capabilities in order to make that happen. When I thought about how we were going to get to that next generation and who we could work with, I thought it would be good to start with somebody who was so very skilled and who knew us so well. That was Westmed Practice Partners, specifically Dr. Simeon Schwartz, the chairman and CEO.

Was the product built from scratch?

It is not being built from scratch, nor is it being acquired. This was a big discussion that Simeon and I had in the beginning. We are building certain components. We’re also assembling capabilities from different technology providers across the industry.

I don’t think anybody is going to be able to have the time to just go build from scratch, but taking a modern, 21st-century approach is going to be key. We have the luxury of leveraging is a lot of the investments that GE is making with Health Cloud, so this is an extension of what GE is doing as well.

It seems that you’re picturing an ecosystem with components provided by partners. How will that look?

First and foremost, we took a tabula rasa approach, meaning a blank slate. Once we got comfortable with one another in Westmed – and other practices have also helped us design this — one of the keys was, how do you guys work? What do you do all day? We went even to the depths of, with appropriate permissions,observing their delivery of care.

We broke it down with a number of usability experts. GE Corporate, GE Digital has been investing in usability expertise and usability engineers. We leveraged those to break down the work processes of a pretty complex multi-specialty practice. We also focused strongly on, as you would imagine, that primary care is the quarterback, and that user experience is a big deal.

On the business side, we said, how does that work? How can we make a system provide more value for the providers? We broke the providers’ work into basically four areas.

Number one is that I need to understand. When I’m going to see a patient, I need to know a lot about them. How should a system gather that information for me?

Once it gathers that information, I need to know what I’m supposed to do. I need to know how to work. Underneath that is a rules engine that we’ve selected. The rules will be based on what the clinicians want to do. We’ll get rules from specialty societies or individual practices and combinations thereof. They will create a rules-driven system that’s based on a modern user experience with workflow guidance to then get the providers to do what the providers know that they need to do. Our approach here will remove clicks, but also provide consistency through the guidance of the decision-makers for that practice.

The next piece of work is that I need to review and sign. Rules comes in and say, did I do all the things that I’m supposed to do that will be impactful for my volume-driven revenue cycle? Did I document what’s required for my quality reporting?

Last but certainly not least, there’s follow-up care coordination and care management that creates a continuous loop in the system versus a set of independent acts.

For the user experience, we’re using the same technology that Google uses. That’s called AngularJS. For the rules engine, we’ve purchased a commercial rules engine and we’ve put that into our stack. To fill the rules engine, we’re working with a number of practices, with Dr. Schwartz being the first. We have another one signed up specifically for cardiology. We have a workflow engine. Our cloud provider is technologies from GE Health Cloud and supplemented by some things we’ve been doing with Microsoft and Azure over the last few years.

You mentioned reduced clicks and the user experience. You’re not replacing the UI of Centricity, correct?

We had a lot of robust dialogue with our customers on this. The first and greatest impact that we can have is the process of creating intelligent orders — orders that take the context of the patient, the context of the payer, and the context of evidence-based practice and build them into one.

In our initial implementation, users will be in Centricity up to the point where it’s time to create an order. Then the new system takes over seamlessly. It pulls all the information that customers are used to in Centricity. Now you’re into the cloud experience, the next-generation system. Once you complete that set of tasks, we bring you back into the world that you live in.

Physicians spend an awful lot of their time, as they should, in workflows for ordering and diagnosing. That’s why we did that. The more that we talk with customers, they said, “You made absolutely the right choice.”

How are you using payer information?

I was one of the lucky people who got to work as a pioneer to invent what we know today as the EDI systems of the US for healthcare starting back in the late 1980s. I have a long-term relationship with working between payers and providers. Just before I came to GE, I was lucky enough to work with a great company called Availity, a provider / payer network owned by 21 Blue Crosses and Humana. I got the opportunity to understand a lot of the payer processes and what’s missing in the bridge between payers and providers that creates an awful lot of wasted work.

GE was an inaugural investor in the AHIP Innovation Laboratory. AHIP, the payers’ professional association, knew that they had to create more innovation because of the trends that we see. We are inaugural investors.

We are reverse engineering the exchanges of information between payers and providers that goes through phone calls, faxes, physical mail, and portals and embedding that into our current and next-generation systems. A very important point: this is not going to have to wait for a next generation. We’re doing that now.

Let me give you a couple of examples. In Medicare Advantage, being able to prove as a payer that you are closing gaps in care and that patients are getting good care requires that if the payers see that things are not happening at differential analysis, then we can take a gap in care directly from a payers’ system. Some are pushing them out through sidecars and eligibility transactions. We put that information into the providers’ workflow so the know what’s necessary to be done. Then the providers can use their normal processes to get the work done and deliver the care.

Then payers are going to want it reported back. They’ll take it through a claim, or some are asking for CCDAs to be sent to them. We also are building the capabilities to deliver the clinical care documents, then the summaries with details, back to the payers so they can ingest them into their various systems, not their claim systems.

Another example is the need for hierarchical condition categories for risk adjustment. We can construct the appropriate data sets that payers are constantly calling the providers for and we can deliver it to them electronically. We know this because we work directly with payers and providers in their distinct workflows to be able to build these new bridges, to do it as electronically as possible within the workflows to reduce burden, reduce waste, and deliver on the Triple Aim.

What’s the timeline for delivering the product?

The first wave is going to come out in Q1 ’17. We’re working with our user groups and providers directly. There’s that preparatory. Then the orders module will come out first, followed by more enhancements that we’re going to be delivering in the RCM, followed by more and more clinical documentation and a collaboration. We’re also simultaneously building a lot more interoperability for collaboration among providers.

Everything that we’re doing from a workflow and technology perspective is being supported by a cloud-based interoperability collaboration hub and supported by analytics that are integrated as well, because there’s going to be a lot of adjustments over time.

We see this complete picture rolling out over the next three years. Based on demand and based on the number of ecosystem partners that we see, we hope to be able to accelerate that, but we want to first and foremost do no harm and create a lot of value as people have to change their business models during this very dynamic time, like none other that we’ve seen before in this industry.

Article Featured on histalk2

Chris Daughtry is looking to rock your world at Centricity LIVE

The journey toward value-based care is rapid, complex, dynamic and relentless. At Centricity LIVE, GE Healthcare will announce a new strategy for helping ambulatory providers navigate the twists and turns of value-based care to efficiently enhance care quality and manage mixed payment models.

Register for CLIVE

Don’t miss out on this exciting opportunity to hear how GE intends to help you engage patients in a more meaningful way and improve patient outcomes while optimizing revenue cycle performance.

If you’re a Centricity Practice Solution or Centricity EMR customer, and if you care about the future of ambulatory care, you don’t want to miss this major announcement.

Jon Zimmerman, VP & GM, Clinical Business Solutions, GE Healthcare Digital will discuss this new strategy at the CHUG General Session onThursday, May 19, at 8:00 AM.

You must attend Centricity LIVE to learn all the details. Time is running out… so don’t wait until the very last minute to register.

Centricity LIVE
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Register for CLIVE

Bring 3+ people from the same organization… Save $100* more per ticket.

See you in Phoenix!

Hayes Management

Article Featured on Hayes Management

In last week’s blog Angela Hunsberger outlined the importance of cleaning up the insurance carrier list to ensure efficiency to maximize payor reimbursement.  More than consolidating an old list, she explained the nuances of paper vs. electronic claim submission and suggested partnering with the billing team to tackle the list.

Continued in Part 2 of a two piece post, Angela provides an instructional roadmap detailing six steps of insurance carrier cleanup.   This article will provide the knowledge and tools needed to revamp carrier settings and revel in the financial payoff of a job well done.

6 Steps to Insurance Carrier Cleanup

Step 1: Run Reports to find paper setup

As Lao Tzu said “The journey of a thousand miles begins with a single step”. A good starting point is to run a report to find carriers setup as paper. Some systems will allow you to export this data into Excel. Filter out the carriers that must go paper including Worker’s Comp or Automobile. Work with your billers to learn why carriers are set up on paper and get a clean list of carriers thatcould go electronically but are not yet set up.

Read more

Hayes Management

Article by Angela Hunsberger | Featured on Hayes Management

Insurance submission and processing has evolved over the past decade transitioning from printing paper claim forms to an electronic workflow. Adaptations include the NPI implementation, using a new standard paper claim form, sending more electronic claims as payors offer connections (or even refuse paper claims), moving to the ANSI 5010 electronic claim submission format, and most recently transitioning to ICD10. Considering those changes, along with the flurry of your other projects, have you audited your insurance carrier setup lately to ensure it is configured to maximize revenue cycle efficiency? By efficiency, I am referring to leveraging technology you are already paying for to get the most bang for your buck and maximize payor reimbursement.

Read more

CHUG @ Centricity Live 2016

From Keynotes to Roadmaps… we have you covered.

Centricity LIVE features a terrific lineup, including inspirational keynote speakers, respected healthcare experts, and great networking receptions. Check out what’s in store for you:

Wednesday, May 18

8:30 AM – 9:30 AM Opening Keynote
Charles Koontz
CEO, GE Healthcare IT
10:00 AM – 10:50 AM Financial Management Strategy & Roadmap
Jon Zimmerman
VP & GM, Clinical Business Solutions, GE Healthcare
11:00 AM – 11:50 AM Technology Strategy & Roadmap
Evren Eryurek
CTO, GE Healthcare’s Software division
1:40 PM – 2:30 PM Care Delivery Management Strategy & Roadmap
Enterprise Imaging Strategy & Roadmap

David Hale
VP & GM, Specialty Solutions, GE Healthcare
2:40 PM – 4:00 PM API Healthcare at Centricity LIVE General Session
Lisa LaBau
General Manager, API Healthcare
4:30 PM – 5:30 PM Conference Keynote
Kathleen Sebelius
Healthcare leader, strategist, and politician
5:30 PM – 7:00 PM User Group Reception

Thursday, May 19

8:00 AM – 9:20 AM CHUG at Centricity LIVE General Session
Etan Walls
CHUG Board President and Executive Vice President, Allied Physicians Group
4:30 PM – 5:30 PM Networking Event
5:30 PM – 6:00 PM STAR Awards Presentation
6:00 PM – 7:00 PM Keynote Speaker
Chris Daughtry
Rock singer, songwriter, and motivational patient activist

Friday, May 20

8:30 AM – 9:50 AM Keynote Speaker
Rob Lowe
Award-winning actor, author, and healthcare activist

 

Bring 3+ people from the same organization… Save $100* more per ticket!

Time is running out, so don’t wait another day. REGISTER NOW.

See you in Phoenix!

Chris Daughtry is looking to rock your world at Centricity LIVE

Are you ready to rock-n-roll at Centricity LIVE?

Do you have a favorite Chris Daughtry song? Of course you do… so come prepared to rock-n-roll to his greatest hits as he performs LIVE ON STAGE during his keynote address.

Register for CLIVE

Chris DaughtryChris Daughtry
Rock singer, songwriter and motivational patient activist
Chris Daughtry is a rock guitarist, singer, and songwriter. His self-titled album sold more than 1 million copies after just five weeks of release, becoming the fastest selling debut rock album in history. Daughtry’s keynote will highlight his path to stardom, his experience on American Idol, and his community outreach with Musicians On Call, a non-profit organization that brings music to the bedsides of people that need it most – hospital patients and their care givers. Daughtry’s address will feature an acoustic performance of his hit songs, including It’s Not Over and Home.

Keynote: Thursday, May 19, 2016, 5:00 PM

 

Don’t forget, we have two other great keynote speakers

Kathleen Sebelius

Healthcare leader, strategist and politician
Kathleen Sebelius was appointed Secretary of Health and Human Services (2009-2014) by President Barack Obama. Prior to that, she served as Kansas Governor (2003-2009), in the Kansas House of Representatives and as Insurance Commissioner. Join Secretary Sebelius as she shares her perspective on United States healthcare, the future of the Affordable Care Act, and the challenges, successes, and key learnings realized in implementing major healthcare IT systems.

Conference Keynote: Wednesday, May 18, 2016, 4:30 PM

Rob Lowe

Award-winning actor, author and healthcare activist
A prolific actor, Rob Lowe is instantly recognized for a multitude of performances including St. Elmo’s Fire, The West Wing, and Parks and Recreation. Off screen, he is a dedicated activist in the fight against cancer, working with organizations like the Cancer Hope Network and Stand Up To Cancer. Lowe uses candor and humor to share insights about Hollywood, his perspective on marriage and fatherhood, and his passion to raise awareness and support for cancer survivors. Have your questions ready… Rob Lowe will answer many of them LIVE ON STAGE!

Keynote: Friday, May 20, 2016, 8:00 AM

Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization… Save $100* per ticket!

See you Phoenix!

Register for CLIVE

Mark Your Calendar and bookmark the Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

Delighter Survey

It’s Delighter Days again! GE Healthcare Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. The best part is you get to choose the enhancement or feature the team develops!

Please take a few minutes to complete the survey to rate the candidates based on how important and valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days!

Your participation is invaluable! Please complete the survey by March 27th to be entered into the Delighter Days contest. Don’t forget, if you ever have an enhancement or feature request please email [email protected] Your input is always appreciated!

Please take a few minutes and complete the Delighter Days survey:

CPS Portal Page: https://engage.gehealthcare.com/community/en/cps
Spotlight Feature Doc: https://engage.gehealthcare.com/docs/DOC-207081

EMR Portal Page: https://engage.gehealthcare.com/community/en/emr
Spotlight Feature Doc: https://engage.gehealthcare.com/docs/DOC-207070

CHUG @ Centricity Live 2016

Tailor your Centricity LIVE experience to your needs!

With almost 300 education sessions, product roadmap presentations, and panel discussions, the Centricity LIVE Agenda Builder can help you maximize your Centricity LIVE experience.

Register for CLIVE

Building your agenda is easy:

Build Your Agenda

When you check in at the conference center, your agenda will be conveniently printed on the back of your badge. You can also review your agenda and make changes on the Centricity LIVE mobile app.

We’re adding new sessions almost every day! Click here to see the latest.

Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization… Save $100* more per ticket!

See you in Phoenix!

Register for CLIVE

Mark Your Calendar and bookmark the Centricity LIVE 2016 web page to get updates on conference content in the coming months.

CHUG @ Centricity Live

Tip #1: Be with your user group.

As an Ambulatory EMR expert, you run with an exclusive crowd. But do you know where your peers will be May 17-20? They’ll be at CHUG at Centricity LIVE in Phoenix, Arizona.

Register Now Button2016

Tip #2: Listen to your peers.

You’re a trend-setter, but you also like proof before making decisions. Watch this video to see what your peers have to say about CHUG at Centricity LIVE.

Tip #3: Share what you’ve learned.

During CHUG at Centricity LIVE, you’ll hear the latest ideas and best practices to help you maximize your Centricity investment. Share your experience on LinkedIn, Twitter, and Facebook.

Tip #4: Branch out into new markets.

Don’t limit yourself. Centricity LIVE will feature 8 great tracks, 250+ sessions and will host more than 2,500 healthcare industry experts. Experience as much as you can.

Tip #5: Go where the action is.

No one can stay holed-up in their office 100% of the time. There’s no substitute for networking with peers in an environment of education, innovation… and fun.

Don’t miss CHUG at Centricity LIVE 2016… REGISTER TODAY!
CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

Bring 3+ people from the same organization – Save $100* per ticket!

See you in Phoenix!

Register Now Button2016

Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

If you do not want to receive future emails from CHUG or Beatty Group then go to: Opt-Out.

Have you claimed your $200 Early Bird savings?

Now is the time to make your move. Your opportunity to save $200 on EACH registration for CHUG at Centricity LIVE 2016 will expire at midnight on January 15th.

REGISTER NOW!

You don’t want to miss CHUG at Centricity LIVE, and you certainly don’t want to miss out on these savings.
Save $200* off a full conference pass with Early Bird pricing
Save $100* more per ticket if you bring three or more people!

CHUG at Centricity LIVE 2016 is the best place to learn how ot maximize your Centricity investment.

Join us in Phoenix to learn best practices, gain valuable continuing education credits, participate in thought leadership discussions, and preview the newest software innovations. While you’re there, you can re-connect with your fellow Centricity users and GE Healthcare executives.

CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

We’re expecting more than 2,300 people to join us – are YOU going to be one of them?

See you in Phoenix! Register now!

Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

CHUG @ Centricity Live

REMINDER: DEADLINE TO SUBMIT SESSIONS FOR CHUG AT CENTRICITY LIVE IS FRIDAY – DECEMBER 18th!

WE KNOW YOU….
You are an expert in a Centricy solution!
Your organization has driven measurable results in the last year!
You have succeeded in workflow development, report creation or training!

Now you need to share your success and realize YOU are the rock star we are looking for.

SUBMIT AN ENTRY to present a session for CHUG at Centricity LIVE 2016.

There are plenty of speaking opportunities available, you can teach practical skills to peers, lead a panel discussion, share best practices or present a case study. CHUG at Centricity LIVE is a terrific venue to explore and discuss healthcare’s most pressing issues.

Besides assisting your fellow users, in exchange for your participation, you’ll receive two complimentary passes to CHUG at Centricity LIVE in Phoenix, AZ – one for you and one for a peer. That is a $1,600 value – for EACH session you lead.

Don’t wait, please sign up today, you only have till Friday December 18th. Contact [email protected] for more info or CLICK HERE. Can’t wait to see you in Phoenix!

Message from AAOE:

You may have seen in the last issue of “Coffey Talk” that AAOE and similar organizations are pushing to have a new exception to the meaningful use program added into the omnibus budget legislation currently being negotiated in the halls of Congress. While staff is working with members of the House Committee on Appropriations to get this included, we need your help. The more co-sponsors the legislation creating the new exception has, the more likely it is to be included in the omnibus.

PLEASE, write your Representative and ask that they co-sponsor HR 3940 – The Meaningful Use Hardship Relief Act of 2015. Simply follow this link and TAKE ACTION.

Thank you for taking a few minutes to write your legislators. AAOE will keep you updated through Coffey Talk from the Hill and The OrthoActivist on this issue as it continues to develop.

Thank you!
Bradley Coffey, MA
Government Affairs Specialist
American Association of Orthopaedic Executives
3925 River Crossing Pkwy Suite 300
Indianapolis, IN 46240

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:
We would like to direct your attention to the Service Pack 11 Meaningful Use patch, which was released early this week along with the SP 11 DI patch.

Please read THIS communiation from Chad for the official MU patch communication. Thank You!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:
We would like to direct your attention to a video produced by GE Healthcare regarding the Meaningful Use and Drug Interaction patches. This video provides an overview of our two patches developed to ensure that your Meaningful Use numbers are accurate after the application of Service Pack 11, as well as ensure that your workflow is not impacted by an increase in Drug Interaction popup alerts.

Please click HERE to watch the video. Thank you!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

As you continue your Meaningful Use (MU) and quality program preparations, we hope you found our recent webinars on the final rule and troubleshooting measures valuable. We have posted the recordings to the Quality Reporting Communities on the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals and scheduled new webinars to help support your preparations. Click HERE to read this communication from Chad Dodd to learn more.

To meet Core Measure 12, Centricity has the ability to mass generate letters in conjunction with Inquires to transmit targeted reminder letters. It is possible to retrieve a subset of patients with a certain condition who were seen on a given date range. After retrieving the list, reminder letters can be generated for each patient, pulling patient specific details into the letter template. To have the action counted with CQR, the letter MUST be saved in a folder with “Actionable” in the title.

Example: To setup an inquiry to retrieve diabetic patients seen in a month, an inquiry can be setup with these criteria:
FIND patients WHERE problem code ICD-9, active CONTAINS ‘250’ AND FIND patients WHERE appointment date IS ON OR AFTER 01/01/2015 AND FIND patients WHERE appointment date IS BEFORE 02/01/2015.

After clicking search and retrieving the information, reminders can be generated by selecting the activity of SEND REMINDER. Find the letter template and click print.

Mike Baeske
Software Applications Specialist – Team Leader
Ortho NorthEast (“ONE”)
1330 Medical Park Drive, Fort Wayne, Indiana, 46825

Message from GE Healthcare:

December 4, 2015

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to a scenario which may increase or change drug interaction override popup frequency after the Service Pack (SP) 11 upgrade. Each user may be affected differently based on their enterprise and user preferences and the patients’ active medications. Please read this communication from Chad for recommended steps to reduce the drug interaction override popups.

The CHUG Board is very excited to announce the eagerly anticipated launch of the new Products & Services resource guide!

WHAT IS IT? A searchable database of reputable healthcare products, services and solutions, all conveniently located on the CHUG website.

WHY? We wanted to facilitate a more efficient search process for users seeking solutions.

How it works:
Vendors participating in the new program will each receive a spot in the resource database. The more vendors who participate, the more robust the database becomes.

We are encouraging vendors to provide educational materials about their products, white papers, videos, demonstrations, and an interactive calendar of their upcoming events.

To use the database, simply navigate to the new “Products & Services” tab and click on the categories you would like to search. The results will be filtered based on the companies currently assigned to that category.

Click on each company logo to explore their offerings and learn more about their product or service.

It’s as simple as that!

As always, feel free to contact us with any questions.

Best regards, The CHUG Team

Message from GE Healthcare:

On July 15th we informed you about a list of duplicate diagnosis codes that has been posted to the CMS website. This small number of diagnosis codes within the ICD-10 code set have the same letter and number combination as an existing ICD-9 code but correspond to a different description. Under certain circumstances, the Centricity Practice Solution Practice Management module is unable to determine whether the ICD-9 or ICD-10 description is appropriate without additional information. Please review our communication from July 15th for further details.

As the transition date for ICD-10 approaches, we have important updates to share regarding resolutions to this issue and actions you should take to begin using these ICD-10 codes. Please read this communication from Peter Kinhan for details.

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers,
Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY, SEPTEMBER 16, 2015.

The State of the Union provides important updates and, as you saw from our prior communications, forms an intergral part of our preparation series. Click HERE to read this communication from Peter Kinhan with details.

Take a minute to listen to how two of our users describe the CHUG experience. Click HERE to see why you should attend CHUG!
FLASH SALE: Save $50 with discount code FLASH50 – HURRY expires FRIDAY September 25th.

LAST CHANCE TO REGISTER AND SAVE!
The CHUG Fall 2015 conference taking place at the New York Marriott Marquis, October 1st – 3rd, 2015 is quickly approaching.

We know it’s hard to break away from the day to day workload at your organization, however, the CHUG conference provides you with unprecedented access to GE Healthcare executives and product managers along with crucial networking time with your peers, who can help you solve some of the challenges you have been facing.

REGISTER NOW!

Take a LOOK at our jam packed agenda, see you in New York!

Message from GE Healthcare:

Dear Centricity Practice Solution & Centricity EMR Customers:

We hope the final stages of your ICD-10 preparations are progressing well. With the target transition date right around the corner, we are eager to check on the status of your progress. In addition, we are pleased to announce additional resources, enhanced system functionality, and ICD-10 War Room at CHUG, and additional webinars to help support your go-live as well as enhance performance after October 1st. Read this communication from Peter Kinhan to learn more!

ICD-10

Etan Walls, CHUG Board President, takes you on location in this CHUG at NYC Moment!

We hope to see you in New York – where CHUG attendees will enjoy the sights and sounds of the city while networking with peers, sharing ideas and exploring this year’s theme – Is the Future Now? Healthcare of Tomorrow Today.

REMINDER: HOTEL RESERVATION DEADLINE – TUESDAY 9/8 REGISTER NOW!

Take a look at the jam packed AGENDA – These sessions are presented by Centricity Users, GE Employees, as well as industry and product experts.

WHO WILL BE IN NEW YORK?
See the names, organizations and titles of your peers that will be in attendance on this real time attendee list. These are the people you can connect with, learn from, share ideas and possibly solve your challenges.

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers;

We are pleased to announce the launch of our 2015 Quality Reporting Preparation Program. This preparation program, modeled after our highly successful ICD-10 preparation program, is designed to help your practice prepare for Meaningful Use (MU) and the Physician Quality Reporting System (PQRS) as well as the latest addition to our supported quality programs, the Comprehensive Primary Care initiative (CPCi).

The submission deadlines for these programs are about six (6) months away, and we are eager to share with you the resources we have developed to help you prepare and be successful.

Click HERE to read this communication from Peter Kinhan with additional details.

One of the hallmarks of CHUG is coming together as user’s to share ideas and help deliver innovation to each other. With that in mind, our keynote speaker at this year’s conference is Kate Daly, Senior Vice President of the Center for Economic Developement at the New York City Economic Development Corpooration (NYCEDC).

New York City is uniquely positioned to be a leader in healthcare technology and innovation. Kate’s keynote will highlight how the NYCEDC is capitalizing on this potential to tackle key issues in the healthcare ecosystem, including community health clinic expansion, funding and technical assistance for innovative pilot projects, financing for health tech companies, and much more!

Registration is still open for this exciting even in New York!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

We have three important message to communicate regarding PQRS and Meaningful Use (MU):
1. PQRS and GPRO – Action due June 30th
2. MU and PQRS – Additional Clinical Quality Measures – No Action Required
3. MU – Application for Hardship Exception for 2014 – Due July 1st

Please read this communication from Peter Kinhan to learn more!

Message from GE Healthcare:

Dear Centricity Users,
Beginning in 2015, each quarter the GE Ambulatory Practice Solutions Engineering Team reserves two days to work on a selected set of small enhancements that will delight customers and improve customers’ experience with the Centricity products. These reserved days are called Delighter Days and the enhancements are referred to as Customer Delighters.

The CHUG Board participated in the inaugural Delighter Days in April, with some members visiting GE sites in Hillsboro, OR and Plano, TX to work directly with Product and Engineering teams.

The CHUG Board has now partnered with GE on the Delighter Days program and we want YOU to determine which Customer Delighters will be completed on the next Delighter Days. The Delighter Candidates in this survey were sourced from the GE Services, Sales, Installation, Engineering, Product Management and Account Development teams based on repeated requests they hear from customers.

Please complete this survey and rate the candidates based on how important/valuable they are to your organization. The candidates rated as most important to the greatest number of organizations will have priority on the next Delighter Days in July. Remember, Delighters are small enhancements that are completed and tested in two days or less.

DON’T DELAY the survey closes at MIDNIGHT ON JULY 10TH!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we are pleased to announce new webinars to help you make a smooth transition to ICD-10. We have scheduled three new interface webinars and booked a deep dive into the scope and benefits of our ICD-10 consulting offerings.

Read this communication from Peter Kinhan to learn more!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

We just have three announcements this week regarding new links, the interfaces webinar, and tools to assist your transition. Read this communication from Peter Kinhan to learn more.

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we have two important announcements regarding upcoming webinars:

Interface webinar: We have received requests for a session on interfaces. To help assist us in developing the appropriate content for this session, please complete the embedded survey by June 10th.

Specialty-specific workflow webinars: The topics for our specialty-specific webinars are Orthopedics, Family Medicine / Primary Care, Cardiology, and Obstetrics / Gynecology.

Please read the communication from Peter Kinhan for more details.

CHUG Fall 2018 Call For Presentation

DON’T WAIT….the deadline is FRIDAY JUNE 19, 2015
SUBMIT YOUR PRESENTATION!

CHUG needs users LIKE YOU to present sessions or lead discussions that are important and relevant to Centricity EMR and Practice Management users! Receive a discounted conference registration fee if you are selected to present a session during CHUG in New York.

Is the Future Now? Healthcare of Tomorrow Today
Since the adoption of legislation around Meaningful Use, Healthcare IT has been moving at light speed to catch up and surpass the technology of the day. Are we fulfilling the promises of an integrated healthcare world? Will the onset of ICD-10 be a step forward or a step back? Am I ready for medical wearable? Will my patients engage in their care? All of these questions relate back to the speed at which healthcare is moving, but are we and can we keep up?

Here are some topics of interest, but don’t limit yourself to these….
– What tools and workflows are you using to engage patients?
– How are you preparing for Electronic Prescribing of Controlled Substances?
– What reports are you using to increase efficiency?
– How is your office planning to utilize wearable data?
– Techniques to increase IT department productivity and efficiency.
– Change management techniques.
– Training techniques/systems.
– How do you prioritize in a world where every project is a high priority?
– How do you keep your Clinical Decision Support information up to date? Organized?
– How are you communicating with Health Information Exchanges?
– What interoperability are you doing?
– How do you take the pain out of coding with ICD-10?
– Customize versus Standardize? How do you balance them?
– Any other topic that would be of interest to Centricity EMR or PM users.

WHY PRESENT?
– You don’t mind being up in front of other people.
– It is so nice to share your knowledge with others.
– Networking is a good thing!
– Boost the profile of yourself and your organization.
– You WILL get a FANCY RIBBON to add to your name badge that says “SPEAKER”!
– And of course, all approved sessions will receive 2 discounted conference registration fees.

CLICK TO SUBMIT YOUR PRESENTATION

Message from GE Healthcare:

Our teams have designed a thorough program to help you make a smooth transition to ICD-10, and thousands of you have already begun to take advantage of these resources. This communication brings a few of these key elements to your attention and introduces additional links for recent and upcoming webinars. Click HERE for more information!

Message from GE Healthcare:

Last week, we kicked off our new ICD-10 webinar series. Due to overwhelming demand for these webinars, we scheduled yesterdays and all future sessions for this series in a higher-capacity platform. We apoligize for any inconvenience attendees may have experienced. All previous sessions were recorded and are being posted to the new ICD-10 communities section of the Service Portal. We encourage anyone who was unable to attend live to watch these recordings at their convenience and post questions to the portal. The same experts who gave the sessions will monitor and respond to your questions there.

The demand for this series is understandable – the transition to ICD-10 has the potential to decrease your team’s productivity and disrupt cash flows.

Our team has assembled a comprehensive ecosystem of offerings to help you strengthen financial performance to offset the impact of the ICD-10 transition on your practice. We strongly encourage you to join the remaining webinars for this week. Read our communication to learn more.

Message from GE Healthcare:

As we mentioned in our prior communication, GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare. Our teams have designed a thorough program to help you make a smooth transition during this period of change. GE Healthcare is pleased to announce the launch of a new collaboration site for ICD-10 on the Centricity Practice Solution and Centricity EMR Service Portal and share the registration links for additional upcoming webinars. Read our communication for more details.

CHUG UPDATE

Good Day CHUG Community,
The CHUG Board hopes all of you enjoyed CHUG at Centricity Live. If you missed it, we encourage you to join us for our next conference this October in New York City.

As I start to settle back into my routine, I think back and am struck by how much we have collectively accomplished and how far we have to go. The CHUG Board spent a great deal of time discussing how to ensure we are properly informing our membership about everything that we do on your behalf. Transparency is a big part of Advocacy because it allows us to build trust in one another. Our goal over the months leading up to our conference in NYC will be to send out monthly updates from the CHUG Board.

On Friday May 1st, the second day of the CHUG at Centricity LIVE conference, the CHUG Board was able to sit down with Mr. Jan De Witte and members of his leadership team. We spoke frankly, openly, and honestly about the struggles all of our members have encountered over the past year. We did note, although there have been struggles, recently it seems as if the corner is being turned and things are starting to get better. Mr. De Witte acknowledged there is still much work to be done to build back up the trust, but gave a firm commitment to stay involved in the process. He further committed to working on a messaging and communication process that will allow GE to become much more transparent benefitting all of their customers.

The CHUG Board looks forward to working with Mr. De Witte’s team to implement this plan in the coming months.

Another important meeting at CHUG centered on our discussions with SureScripts. As many of you may already know, Surescripts has spun out their Care Coordination solution under the brand of Kryptiq. The Patient Portal, Document Management, and ePrescribing remain under the name of Surescripts Enterprise Solutions. Mr. Paul Uhrig, EVP of the SureScripts Enterprise Services division, has assured us of a similar transparent communication and messaging path. We hope to implement this in the coming months.

If you were unable to attend the conference or missed the opening session, I spoke about “CHUG being what you make it”. I encouraged everyone to find that one thing you can take back to your office or clinic or hospital- one innovation, workflow change, new product or idea that will make the all the difference to you or your physicians, nurses, biller, or front desk staff. Hopefully you were able to find and accomplish your one thing, if not, there is still time. If you have not already done so, please send us your one thing to [email protected] or #mychugonething.

All of this is just the beginning, 2015 is about Advocacy and we need your help. Sign up for a committee and volunteer to be part of this vibrant community, we need you. If at any time you would like to discuss something with us or have a question, email the CHUG Board at [email protected] Thank you for your time and attention, I look forward to seeing all of you in New York City on October 1-3, 2015 for the Fall CHUG Conference.

Respectfully,

The CHUG Board of Directors

Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Notice From GE Healthcare:

GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare for this change.

You should begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. If your practice has NOT upgraded to an ICD-10 ready version of Centricity Practice Solution (CPS) and/or Centricity EMR (CEMR), we STRONGLY recommend you accelerate your upgrade plans, so you may design, implement, test and train on your ICD-10 solution in time. ICD-10 ready versions include CPS 11.x, CPS 12.x and CEMR 9.8.x.

Please read our communication for more details about how GE Healthcare can assist you with this transition and take action well before June 1st.

Notice from AAOE:
April 14, 2015

The United States Senate passed legislation to repeal the flawed Medicare Sustainable Growth Rate (SGR) today. The legislation will now go to President Barack Obama for his signature, having been passed by the House of Representatives on March 26, 2015. The President has indicated that he will sign the legislation.

With passage of HR 2 – Medicare Access and CHIP Reauthorization Act of 2015, providers will avoid a 21 percent cut that was set to be implemented at midnight on Wednesday, April 15, 2015.

Votes on six amendments to the legislation began at 7:10 pm ET. All six amendments failed. Voting on the House passed legislation began at 9:35 pm ET following a challenge from Senator Jeff Sessions (R-AL) to the legislation not being fully paid for.

The Senate voted 92-8 to repeal the SGR.

Bradley Coffey, MA
Government Affairs Specialist

American Association of Orthopaedic Executives
3925 River Crossing Parkway, Suite 300, Indianapolis, IN 46240

CMS Extends Deadline for Medicare Eligible Professionals to Attest to Meaningful Use

CMS and ONC invite the public to submit comments on the recently released notices of proposed rulemaking (NPRMs) on Stage 3 requirements and 2015 Edition certification criteria for the Medicare and Medicaid EHR Incentive Programs. Comments must be received by May 29th to be considered.

How To Submit Comments
The public can submit comments in several ways, including via electronic submission or mail:

1. Electronically
* You may submit electronic comments to http://www.regulations.gov Follow the “Submit a comment” instructions.
2. By regular mail.
3. By express or overnight mail.
4. By hand or couier.

View the Stage 3 and 2015 Edition certification criteria proposed rules online for more information. Submissions must be received by 11:59pm ET on May 29, 2015 in order to be considered.

For More Information
For more information on the Stage 3 and 2015 Edition certification criteria proposed rules, review the press release and fact sheet.

Earlier today the US House of Representatives overwhelmingly passed bipartisan legislation that would permanetly repeal the sustainable growth rate (SGR) formula before the March 31 deadline.

Now it is the US Senate’s turn to act, and TIME IS RUNNING OUT before they adjourn later tonight for a two-week recess. That’s why we need you NOW, more than ever, to contact your senators to remind them that they have unfinished business here in Washington, DC.

The president has stated publically that he would sign this bipartisan legislation IF it got to his desk, leaving the Senate as the last hurdle to passing Medicare reform and repealing the SGR once and for all.

We’ve NEVER been this close – let’s make sure SGR reform finally gets across the finish line by contacting your senators through every means available and asking them to pass H.R. 2 (formerly H.R. 1470/S. 810).

1. Call your senators using the AMA’s toll-frr grassroots hotline: 800-833-6354.
2. Send an urgent email to your senators reinforcing the need for SGR repeal now.
3. Contact key senators still undecided on this most critical issue directly through their social media channels and share with your own Facebook friends and Twitter followers as well.

This is urgent. These is still time for Congress to pass meaningul SGR reform before the deadline, BUT IT HAS TO ACT NOW!

For more information on the legislation please read the bill summary and be sure to check out fixmedicarenow.org for all the latest.

Notice from: Washington State Medical Association 2001 Sixth Avenue, Suite 2700 Seattle, Washington 98121

Notice from AAOE:
HR 1470, the SGR Repeal and Medicare Provider Payment Modernization Act of 2015 creates the Merit-based incentive Payment System (MIPS) which will combine the three quality incentive payment programs (PQRS, VBM, and EHR MU) into one quality incentive payment program. This sheet summarizes the planned MIPS program as it appears in the proposed legislation. Changes to the program are likely as the legislation makes its way through Congress. This should not be viewed as a final summary of the program.

Click HERE to read the rest of the summary and analysis.

Notice from AAOE:
On Thursday, March 19, 2015 legislation was introduced in Congress to permanently repeal the Medicare Sustainable Growth Rate. AAOE understands that this is an exciting development for our members who are eager to avoid a 21% cut in physician payments on April 1, 2015. Below, readers will find AAOE’s section-by-section analysis of the legislation and what is means for their practices.

This legislation is likely to change as it makes its way through the legislative process. AAOE will continue to update its members on changes to the legislation as they occur.

Click HERE to read the full article by AAOE.

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR customers:

Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invites you to attend our next Customer State of the Union webinar on Monday, March 30, 2015.

Click here to read more!

Message from GE Healthcare:
Dear Centricity Practice Solution and Centricity EMR Customers:

We are writing to advise you of an important issue pertaining to PQRS and Meaningful Use reporting with Clinical Quality Reporting (CQR). We have learned that results for Clinical Quality Measure (CQMs) CMS 68 and CMS 147 may not be calculated appropriately for your practice. This communication describes the nature of the problem, what we have done to resolve it, and actions we recommend to ensure the appropriateness of your PQRS and/or Meaningful Use reporting using CQR results.

In summary, we recommend four scenarios for action.
* For those who plan to use or have already used CQR for PQRS and for those who plan to use CQR for Meaningful Use, we recommend the actions described below.
* For those who have already used CQR for Meaingful Use for Medicare, NO ACTION is required.
* For those who have already used Crystal Reports or plan to use Crystal Reports (or another reporting mechanism) to attest for Meaningful Use, NO ACTION is required.
* For those who have already used CQR for Meaningful Use for Medicaid, we recommend that you contact your state for guidance.

Click below for additional information:
For CPS customers
For CEMR customers

CHUG at Centricity Live 2015

Join us for CHUG at Centricity LIVE April 29th – May 2, 2015 at Walt Disney World Dolphin Resort in Orlando, Florida!

REGISTER NOW!

LEARN and CONNECT with OTHERS!
Your opportunity to learn and connect with other Centricity Users like you is just around the corner. Join CHUG at Centricity LIVE for over 80 education sessions relevant to YOU!

SESSION INFORMATION ADDED
Click here to see many of the great sessions being preseneted during CHUG at Centricity LIVE. Additioanl sessions will be added regularly, so check back often to see what’s new. Make sure you select CHUG from the Track Drop Down Menu on the top of the page. This will filter all Centricity LIVE sessions and only show the sessions relevant to CHUG.

$400.00 for a One track CHUG Pass
All sessions posted in the CHUG Track are included in the One Track CHUG Pass.

LEARN in sessions like:
* Billing with ICD-10 – Understanding what Centricity Practice Solution can do for you
* PM Secret Treasures – Tips and tricks for CPS Practice Management
* Pop! Pop! Pop! SMASH! How to stop unwanted clincial decision support pop-ups for good!
* Troubleshooting MEL and custom EMR forms.
* Utilizing Electronic Remittance Advices for Centricity Practice Solution.
* Meaningful Use best practices & troubleshooting.
* Product Roadmap presentation.

CONNECT with others by:
* Participating during CHUG Chat.
* Visiting the Centricity Support Lab.
* Meet with the 50 plus sponsoring companies.
* Attend the evening receptions.
* Stop by the CHUG Booth and talk with Board and Committee Members.

With all these opportunities – it’s clear that CHUG at Centricity LIVE is a premier learning conference to help you optimize your investment in Centricity software.

See you in Orlando! REGISTER NOW

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

SAVE THE DATE: CHUG Fall 2015 Thursday October 1 – Saturday October 3, 2015 at the New York Marriott Marquis in Times Square.

CMS

New EHR Attestation Deadline for Medicare Eligible Professionals: March 20, 2015

Eligible professionals now have until 11:59 pm ET on March 20, 2015, to attest to meaningful use for the Medicare Electronic Health Record (EHR) Incentive Program 2014 reporting year.

CMS extended the deadline to allow providers extra time to submit their meaningful use data. CMS continues to urge providers to begin attesting for 2014 as soon as they can.

This extension also allows eligible professionals, who have not already used their one “switch”, to switch programs (from Medicare to Medicaid, or vice versa) for the 2014 payment year until 11:59 pm ET on March 20, 2015. After that time, eligible professionals will no longer be able to switch programs.

Medicare eligible professionals must attest to meaningful use every year to receive an incentive and avoid a payment adjustment. Providers who successfully attest for the 2014 program year will:

Note: The Medicare extension does not affect deadlines for the Medicaid EHR Incentive Program. Additionally, the EHR reporting option for PQRS has been extended until March 20, 2015. Please be on the lookout for a separate listserv with information regarding the PQRS program extension.

How to Attest
Submit your data to the Registration and Attestation System, which includes 2014 Certified EHR Technology (CEHRT) Flexibility Rule options.

Tips for speed:

  • Attest during non-peak hours, such as evenings and weekends
  • Start now to:
    • Check that your information is up to date
    • Begin entering your 2014 data

To learn more, see the Educational Resources on the CMS EHR Incentive Programs website.

For help, call the EHR Information Center: 1-888-734-6433
TTY for people with hearing impairments: 1-888-734-6563
Monday – Friday, 8:30 am – 7:30 pm (ET)

A FREE web event sponsored by Medfusion Patient Portal:

Date: February 24th          Time: 1:00 PM – 2:00 PM (EST)

As patients become more price sensitive and shop around for their healthcare, is your practice prepared to adapt?

It’s not just good enough to install patient-facing technology; discover how to harness it to create a win/win for your patients – and your practice.

Join practice operations expert Elizabeth Woodcock to explore how to effectively integrate patient engagement technology to enhance patient communication, improve referral management, retain patients and reach Meaningful Use goals.

Register for this FREE web event today!

February 11, 2015

Mr. Jan De Witte
President and CEO Healthcare IT and Performance Solution
GE Healthcare
540 W Northwest Highway
Barrington, IL
60010-3076

Dear Mr. De Witte,

This coming April the CHUG Board will be traveling to Orlando, FL to participate in the first ever CHUG @ Centricity Live. We would like to take this opportunity to have an open and honest dialogue with you and some of your leaders about the state of the product, interactions with the GE team, and commitment for the future. Thus, the CHUG Board respectfully requests a meeting with yourself, Jon Zimmerman, Peter Kinhan, Clarissa Beyah-Talyor, David Hale and Evren Eryurek.

As you may recall, two years ago, the CHUG Board met with you in Las Vegas, NV and expressed concerns about the direction of the product. In the past two years, some of these concerns have materialized. And while there have been many efforts by the GE team to mitigate these issues, we remain in an urgent situation that has placed us all in jeopardy. This situation includes particular challenges related to interactions between CHUG and GE, severe product quality issues, and overall problems with customer service and support.

It is our sincere hope, that as a result of this meeting, you will have a candid picture of the product issues we face, the impact of those issues on your customers, and the needs we have to continue repairing the fragile relationship between GE, the CHUG Board, and the thousands of customers we represent.

Thank you for your time and consideration in addressing this matter, we look forward to your prompt response.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

REPLY FROM GE HEALTHCARE
February 12, 2015

Etan M. Walls, CISSP
President, Centricity Healthcare User Group
Board of Directors

Dear Mr. Walls,

Thank you for your continued engagement with GE and for reaching out to me to share your concerns. I accept your invitation to meet in person at the upcoming CLIVE meeting this spring.

I realize we have some work to do, and that you are engaged with many members of my leadership team on several issues. I welcome the opportunity to listen to your concerns first-hand, get your feedback on the progress we are making and counsel on the additional steps we need to take.

Please know my leadership team and I appreciate your advocacy on behalf of many GE Healthcare IT customers. I look forward to meeting with you in April.

Sincerely,
Jan De Witte, President & CEO
GE Healthcare IT

Good Day CHUG Community,

This past weekend the CHUG Board of Directors met with members of the GE Healthcare IT Senior Leadership team at our quarterly board meeting. We worked collectively and collaboratively with the GE team to advocate on your behalf by voicing your concerns regarding Centricity Practice Solution and Centricity EMR.

The conversation centered on the following themes:

• System Integrity – Outages of CQR, etc
• Regulatory Compliance – PQRS, MU, moving targets
• Urgency to Fix Long Standing Items
• Improving Communication Content & Frequency
• Engaging Users in the Product Development Process

The following items were important to note:

• GE Senior Leadership continues to be devoted to hearing and understanding challenges surrounding CPS and CEMR.
• GE has recently restructured its Engineering Teams. System integrity and producing quality releases are vitally important to this new team.
• Regulatory compliance has become a moving target, and GE is working with key regulatory entities to ensure their customers have the most up-to-date information as quickly as possible.

As a result, the following action items have been created:

• On February 11th, 2015 the CHUG Board sent a letter to Mr. Jan De Witte, President and CEO of GE Healthcare IT, requesting a meeting to discuss and advocate for the needs of the users (request and response attached). We look forward to meeting with Mr. De Witte and members of his leadership team at CHUG @ Centricity Live.
• Based upon your feedback, the CHUG Board has developed a list of 15 items that have been long standing issues. In March, we hope to communicate the full list to you, including resolution dates promised by GEHCIT.
• The CHUG Board will continue to work closely with GEHCIT to deliver needed information in a timely way
• As a community, CHUG will start to become increasingly active in lobbying the US government for regulatory relief. Please keep an eye out for further communications.

These are all steps in the right direction as we continue to advocate on the behalf of users. Please continue to reach out to the CHUG Board to have your voice heard. Get involved in one of our many committees, there is so much good we can do together.

On a personal note, as the new President of the CHUG Board of Directors, I hope we are able to continue this initial momentum into concrete improvements for all GE Centricity users. With open, honest, transparent, and collaborative communication from all stakeholders, I believe we will be able to realize amazing improvements and innovations.

Thank you for your time and attention, I look forward to seeing all of you in Orlando, FL at CHUG at Centricity Live and in New York City on October 1st-3rd, 2015 for the Fall CHUG.

Respectfully,
Etan M. Walls, CISSP
President, Centricity Healthcare User Group Board of Directors

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We would like to make you aware of an issue that some customers have experienced with the filters for PQRS measure selection. We have defined the root cause and deployed a solution in the cloud Clinical Quality Reporting (CQR) system. Below we’ve provided important updates on the issue, what we have done to resolve it, the actions that certain customers will need to take if they are experiencing the issue, and other useful tips to prepare for authorization….read the rest of the communication here.

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We want to share important information about the PQRS program.

Within the last few days, GE Healthcare learned that some customers experienced issues with the insurance filters for PQRS measure selection.  We’ve addressed the issue and will deploy a solution to this issue tonight (Thursday, February 12) in the cloud Clinical Quality Reporting (CQR) system.

As a result, we are extending the authorization deadline to February 18th….Read the rest of the communication here.

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We have some important news about the PQRS 2014 SOP code program requirements that we believe will provide significant relief for customers who are still in the process of applying SOP codes. This news includes updated guidance from CMS in addition to the creation of a new CQM script.

RELAXED SOP CODE REQUIRMENTS FOR 2014

GE Healthcare has been working with CMS over the last months to clarify the application of SOP codes for health plans. In our recent communications with you (webinars on 1/22 & 2/3; email on 2/4), we outlined GE’s interpretation of the PQRS 2014 requirements. CMS confirmed our interpretation but also acknowledged that there has been confusion among vendors in the use of the detailed SOP codes for PQRS submissions.

Yesterday, CMS stated an important change to the PQRS guidelines that adds customer flexibility:

• It is now acceptable, at your discretion, to ONLY apply SOP codes to the Medicare FFS (Part B) plans for PQRS 2014 reporting and to categorize the remaining health plans in a single broad health plan “Category D – Other.”
• Our customers may leave the non-Medicare FFS plans uncoded and these will be mapped by CQR to broad health plan “Category D – Other” without any intervention on your part.
• Please see the attached document for details on applying this guidance.
Please note: Our guidance to report on at least 9 measures across 3 domains that each represent a significant Medicare FFS initial patient population remains unchanged.

CUSTOMERS WHO HAVE ALREADY FULLY COMPLETED THEIR SOP CODE MAPPINGS:

CMS advised us to inform our customers that the requirement to apply SOP codes for all payers will be reinstated for PQRS submissions for the 2015 reporting year. Therefore, if you have already fully completed your SOP code mappings, according to our previously issued workflow for the 2014 program year, rest assured that you do not need to un-map any previously assigned SOP codes with this CMS clarification. You are well positioned for the 2015 program year when the requirement goes into effect.

New “Reset CQM Subscription” Script 

In addition to the welcome news from CMS, we are pleased to announce the availability of the “Reset CQM Subscription” script, as discussed on our February 3rd. CPS and CEMR customers will be able to download the script from the service portal once it is posted later today. After applying SOP codes in Part 1 (a), you must reset the Clinical Quality Measures subscription to transmit the data to CQR, and this new script automates that subscription reset process.

We welcome yesterday’s response from CMS and hope this news helps you more easily meet the requirement to authorize your providers by February 13, 2015. If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).  If you have specific questions on the SOP rules, you can also contact the Sage Growth Partners SOP Hotline at 667-217-3650. For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT