Notice from GE Healthcare:

Dear Valued Quality Submission Services Customer,

We are writing to apologize for the issues with yesterdays PQRS Insurance Webinar. We know your time is valuable and are committed to equipping you with the information you need to meet the upcoming timelines. We will be conducting another webinar on Tuesday, February 3rd at 12 EST, with more robust information and instructions and hope that you are able to join us then.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: February 3, 2015     TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST        Registration Link

 

Thank you for your support,

Centricity Team

Notice from Kryptiq:

Dear Centricity Users,

I am writing to share some very exciting news: Surescripts has agreed to spin-off Kryptiq and its population health business – CareManager.The new company will be largely employee-owned. Surescripts will own a stake in the new company, and it will continue to operate the patient portal and clinical messaging business.

Why now?

The population health market is dynamic and growing rapidly. The majority of healthcare providers are adoption population health management processes to improve the cost and quality of care. But current IT systems do not support population-based care, nor do they enable clinically integrated networks to pursue team-based care. Kryptiq has been formally recognized as a market leader by IDC Health Insights and KLAS for doing these very things. We believe that our new structure will provide the speed and agility we need to keep pace with you as your organization adapts to new clinical workflows, new reimbursement patterns, and new technologies.

We are honored that you rely upon Kryptiq for your population health and patient relationship management needs. You have our pledge that the new company will continue innovating as we learn from your efforts to achieve healthcare’s Triple Aim. From product development, to service and support, you can continue to count on us to be your trusted business partner.

What is in store for 2015?

The coming year will begin a watershed era for Kryptiq. We will introduce a new user interface complete with updated and expanded clinical guidelines in the core CareManager product; we will bring our new team-based care tasking engine out of beta into full commercial release. And, we plan to expand the utility of our curated, evidenced-based clinical guidelines by driving new health improvement and condition management programs. We will continue to offer an integrated suite of patient relationship applications, including DocuSign for Patients and Patient Payment Services.

In the past year, Kryptiq has emerged as the clear choice for many of the nation’s leading healthcare organizations seeking a population health management IT solution. But these are the early days of healthcare transformation in the US, and our work has just begun.

I look forward to many shared successes in the months and years to come. Certainly, if you have any questions, please do not hesitate to call me or any member of my team.

Sincerely,

Luis Machua, Chief Executive Officer, Kryptiq Corporation

Notice from the CHUG Board:

Dear CHUG Members,

Are your providers tired, overworded and struggling to meet meaningful use measures? Have staff starting asking “What is the point”?

Yesterday CMS announced a potential EHR Incentive Program Change for 2015! These proposed changes will reduce program complexity and ease the administrative burden on physician practices.

The CHUG Board is strongly recommending that you DON’T WAIT – GET INVOLVED….if you did not respond before NOW IS THE TIME! Reach out to Congress and let your voice be heard. MGMA members can also use this link.

The Centers for Medicare & Medicaid Services (CMS) intends to engage in rulemaking this spring to help ensure providers continue to meet meaningful use requirements.

In response to input from health care providers and other stakeholders, CMS is considering the following changes to the Medicare and Medicaid Electronic Health Record (EHR) Incentive Programs.

  1. Shortening the 2015 reporting period to 90 days to address provider concerns about their ability to fully deploy 2014 Edition software.
  2. Realigning hospital reporting periods to the calendar year to allow eligible hospitals more time to incorporate 2014 Edition software into their workflows and to better align with other quality programs.
  3. Modifying other aspects of the program to match long-term goals, reduce complexity, and lessen providers’ reporting burden.

Please note: these modifications must still be finalized through formal rulemaking, expected to occur this spring. While CMS intends to pursue these changes through rulemaking, they will NOT be included in the pending Stage 3 proposed rule. CMS intends to limit the scope of the pending proposed rule to Stage 3 and meaningful use in 2017 and beyond.

For further information, please read Dr. Conway’s blog on the announcement. For more information on the EHR Incentive programs visit CMS.

SAVE THE DATE: FALL CHUG Conference, New York Marriott Marquis in Times Square, New York City, October 1 – October 3, 2015

Notice from GE Healthcare:

January 29, 2015

QSS Webinar for PQRS on January 30: Updating and Transmitting to CQR

Dear Quality Submission Service Participant:

We have received a number of questions about the process to update insurance. Please join us for a webinar that will review how to apply Source of Payment (SOP) codes and describe how to transmit the data to Clinical Quality Reporting (CQR). Our team of experts will be available to answer your questions.

The slides and recording will be posted to the Service Portal after the presentation.

Informational webinar: Updating Insurance and Transmitting to CQR

DATE: January 30, 2015       TIME: 9:00-10:00 AM PST / 12:00-1:00 PM EST     WEBINAR REGISTRATION LINK

Reminder:You MUST install Service Pack 7 in order to apply the Source of Payment codes. Update insurance information as soon as possible after the webinar, measure selection and provider authorization cannot be completed until this step is performed.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Notice from GE Healthcare:

January 27, 2015

Dear Quality Submission Service Participant:

We appreciate your continued attention to necessary preparations for GE Healthcare’s Quality Submission Service (QSS) program for PQRS 2014. Please take a moment to review the following details about important final steps and reference the insightful materials indicated below. We understand that it will take more time to complete the remaining tasks in preparation for provider authorization. As such, we have extended the Step 6 deadline to February 7th. Please continue to expedite your preparations. We are eager to support you as you seek to participate in the PQRS program and your adherence to these timelines will enable us to do so.

Step 6 – MUST BE COMPLETED BY FEBRUARY 7TH

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to Centricity Practice Solution (CPS) 12.0.7 or Centricity EMR (CEMR) 9.8.7 or higher. (For instructions review pp. 10-23 of the CPS release notes or pp. 10-12 of the CEMR release notes which were updated on January 26).
  • Update insurance information (Review recently-updated slides in conjunction with previously-recorded webinar for instructions). PLEASE NOTE: Information in updated slides supersedes information in recording. CMS requires data for all payers as part of the submission. In order to ensure you meet the requirements to report on Medicare FFS data, we recommend you apply Source of Payment codes in a 2-part process: PART 1: Apply Medicare FFS and non-Medicare SOP codes PRIOR to measure selection. PART 2: Apply remaining Medicare SOP codes AFTER measure selection BUT BEFORE authorization. Instructions for Transmitting Source of Payment Data to Clinical Quality Reporting (CQR) before and after Part 2 are now available.
  • Authorize submission of provider measures in CQR (Watch recorded webinar and review slides for instructions).

As a part of step 6, regardless of any prior agreements with or communications to GE Healthcare on QSS, you MUST complete provider authorization in order for GE Healthcare to submit the authorized provider’s data to CMS for PQRS 2014.

  • NOTE: Complete the upgrade and update insurance information as early as possible; measure selection and provider authorization cannot be completed until these steps are performed. QSS Participants are solely responsible for the providers selected for authorization and quality measures chosen for submission to quality reporting programs offered by GE Healthcare.

If you have any questions, please contact Centricity Support at 888-436-8491 (option 2, option 3). For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Thank you, GE Healthcare

Notice from GE Healthcare:

We want to ensure you saw the following notice that was communicated via email and posted to the Service Portal on November 21, 2014. Slides and the recording from the referenced webinar are available in the “View Past Webinars” section of the Centricity Practice Solution and Centricity EMR Service Portals. Sincerely, GE Healthcare

Patient Education Transition of Service

Dear Centricity Practice Solution and Centricity EMR customers:

We want to make you aware of an important change to the patient education material we support. As a reminder, the embedded ExitCare handouts we have historically supplied do NOT support your providers for Meaningful Use (MU) 2014. As a result, GE Healthcare has partnered with Truven to provide CareNotes patient education materials to all current Centricity Practice Solution (CPS) and Centricity EMR (CEMR) customers at no additional charge. Theses materials offer numerous benefits:

  • Over 8,400 education documents, covering problems, medications, and allergies.
  • Regular upgrades, maintenance, and support.
  • All documents available in English and Spanish and some in significantly more languages.
  • Support for MU Stage 2 Core Measure 13 (Patient-Specific Education) when accessed via the InfoButton from CPS 12 and CEMR 9.8.

For an additional cost you may also subscribe to provider referential information that supports MU Stage 2 Core Measure 6 (Clinical Decision Support) when accessed via the InfoButton.

 

  • If you have upgraded to CPS 12 or CEMR 9.8: Follow the instructions in the InfoButton Statement and Survey letter sent in April to configure your system for access to patient education via the InfoButton.
  • If you have NOT upgraded to CPS 12 or CEMR 9.8 – OR if you also want online access:You can still access the Truven patient education. Follow these Instructions for Online Access to Truven Patient Education to add a shortcut to your desktop. PLEASE NOTE: Online access will NOT count toward MU 2014.

To make this transition even easier, we will walk you through these instructions step by step in the following informational webinar.

Activating and Accessing Truven CareNotes Patient Education DATE: December 5, 2014 TIME: 10:30-11:00AM PST (1:30-2:00PM EST)

Should you wish to continue using ExitCare patient education after the embedded handouts expire, you may contract with Elsevier directly via email or by phone at 800-694-6669 ext 1, for other access options, such as online access, for an additional fee. PLEASE NOTE: Online access will NOT count toward MU 2014.

We expect the Truven CareNotes patient education content to satisfy a broader range of your patient education needs and more easily keep your educational materials current. If you have any questions about this transition, contact Centricity Suport Services at 1-888-436-8491.

Sincerely,

Peter Kinhan, Vice President & General Manger, Ambulatory Practice Solutions, GE Healthcare IT

CHUG Encore Presentation Webinar – 6 Steps to Denial Management in CPS
Date/Time: January 29, 2015, 2:00PM – 3:00PM EST

Speaker: Angela Hunsberger, Senior Healthcare Consultant, Hayes Management Consulting.

Join us for an encore presentation! In case you missed it during the Centricity Healthcare User Group (CHUG) fall conference, Angela Hunsberger will be discussing best practices and system tools to help track denials and automate tasks for unpaid claims using Centricity Practice Solutions.

During our webinar you will learn:

  • Methods to identify common denial codes by payor
  • How to automate denial management workflows using existing CPS tools, including (but not limited to) remittance, visit owners and task management
  • Tips and tricks for working non-payment appeals from real CPS users

Click here to register : simply fill out the form and press “Submit” to sign up for our webinar.

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR) and introduce a new instructional resource, Monitoring Meaningful Use Data Flow.

The upcoming downtime is designed to implement a number of performance enhancements, including enabling practices to export multiple providers’ performance data to a single spreadsheet file. We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals on Monday January 26th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 24th, and we expect the system to be available for full use by the evening of Saturday, January 24th:

o   The CQR Dashboard will be unavailable early Saturday morning through that afternoon.

o   CQR ingestion processes will be suspended briefly for some customers during that time.

  • For this maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR application.  However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “Inbox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

In addition, we recommend you review the new instructional resource, Monitoring Meaningful Use Data Flow, which describes how to monitor for successful flow of data to CQR on an ongoing basis and how to troubleshoot errors. It is now available to CPS and CEMR users on the Service Portal.

If you have any questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

CHUG at Centricity Live 2015

Your Expertise is Needed for CHUG at Centricity LIVE

Lead a Breakout Session CHUG at Centricity LIVE needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.   There are plenty of speaking opportunities available. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest —

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports?
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Choose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we welcome unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!   Click on Call for PresentationMake sure to select “Propose a CHUG session”

In exchange for your participation, we’ll provide you with up to two complimentary registrations—each valued at $640—per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact at [email protected], or go ahead and submit a session. For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

Join CHUG at Centricity LIVE in Orlando

Register Today and Save!

Save $60 on the Platinum Pass if you register before February 28, 2015

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.   Click on Registration; Enter Registration Code CHUG15

Register today, mark your calendar, and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on Conference content in the coming months. We’re looking forward to seeing you in Orlando in April!

SAVE the DATE – CHUG Fall 2015

Thursday, October 1 – Saturday, October 3, 2015 New York – Marriott Marquis in Times Square

Notice from GE Healthcare:

Dear Clinical Quality Reporting Customer,

We want to share with you an important emergency partial downtime notice for Clinical Quality Reporting (CQR) beginning on Tuesday January 20th, 9:00PM PST. The downtime is required to address delays some customers are experiencing in generating results. We currently expect the system to be available for full use by midnight.

During the current downtime we will to continue to receive documents into CQR from your QIE engine. Only the CQR Dashboard Service will be unavailable for use during the downtime.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

-Tim Donnelly, Cloud Services Leader

CHUG at Centricity Live 2015

More reasons than ever to attend CHUG at Centricity LIVE

With over 40 education sessions, product roadmap presentations, panel discussions and hands-on training, CHUG at Centricity LIVE is a premier learning conference to help YOU optimize your investment in GE Healthcare and network with other users like you!

Valuable Content

  •  Dedicated education tracks for Financial Management, Care Delivery Management, Population Health Management and Technology.
  • Customer presenters.
  • CEU credits available.
  • NEW THIS YEAR: The Centricity Technology track, designed with input from the GE Software Center of Excellence in San Ramon California.

Multiple Choices

CHUG at Centricity LIVE offers a full spectrum of learning options to suit your knowledge needs.

  • Product Roadmap sessions: Get a glimpse of what’s ahead for future releases.
  • Panel Discussions: Share and exchange best practices with industry and GE Healthcare experts.
  • Partner/Sponsor sessions: Get answers in deep-dives on complementary solutions.
  • Product Exploration sessions: Learn more about your existing solutions and discover new ways to boost their productivity — and their value.
  • Best Practice Case Studies: Hear how other organizations use their GE Healthcare solutions to tackle the challenges you face.
  • The Collaboration Zone: Get insight on new technologies and emerging healthcare trends.
  • Hands-on: Product demos at our ‘Sandbox’.

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

REGISTER TODAY, mark your calendar and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on conference content in the coming months. We look forward to seeing you in Orlando in April!

How many webinars, on-line meetings, or calls have you been on in the past month? We have complied a list of the Top 4 things Not To Do:

1. Show up late and interrupt the conversation to let those know you have arrived.

2. Forget you are on mute. People are asking you questions and you aren’t responding? Why? Check your phone to make sure you haven’t forgotten to un-mute the call!

Read more

January 7, 2015

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is designed to accelerate turnaround times following some calculation requests, support PQRS-specific reporting and the download of large QRDA III files, and implement a number of other enhancements.

We expect to post release notes to the CQR section of the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service portals on Monday January 12th.

Please be aware of the following:

  • We will bring CQR down for a short period starting early Saturday, January 10th, and we expect the system to be available for full use by the morning of Sunday, January 11th.
  • The CQR Dashboard will be unavailable early Saturday morning through that afternoon.
  • CQR ingestion processes will be suspended briefly for some customers druing that time.
  • For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application. Instructions for CQR and QIE Error Review have been posted to the Service Portal.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

We use a Triage Scheduling form in our EMR to help guide staff into doing the right thing when scheduling. Scheduling staff are asked to follow so many different scheduling preferences it can be overwhelming trying to remember them all. We took the “remembering” aspect out of it and built our Triage form to do the remembering for us.

Staff enter information such as; type of injury, date of injury, insurance information, body part, etc., the EMR calculates that information along with age and zip code and will auto generate a list of appropriate physicians that I can schedule with. The form can give “pop-ups” that help with specific preferences such as “30 min for all bilateral hips” or “prior authorization before scheduling 2nd opinions”.

Read more

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

The Meaningful Use Crystal Reports that support Meaningful Use 2013 criteria have been updated to support Patient Level Detail. The package includes all changes from versions 1.10, 1.10.2, and 1.10.3. It updates all Functional Measures to display Patient Level Details when running the reports in Centricity Practice Solution v12.0 and Centricity EMR v9.8.

We recommend that you run these patient level detail reports and save them for audit purposes. For more details, please reference the release notes for CPS and CEMR that we have posted to the service portal.

As a reminder, these reports are available to support the MU Flexibility rule finalized by CMS August 29, 2014, where some Eligible Professionals (EPs) may qualify to use alternate methods for attesting for Meaningful Use in 2014. Review the recorded webinar and CMS Meaningful Use Flexibility Scenario Tool on the service portal for further details on the available flexibility options.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

We have recently released additional resources to help you make your final preparations to attest to Meaningful Use.

  • Service Pack 7 is now generally available. This release supports 14 additional Clinical Quality Measures (bringing the total of supported CQMs to 36), it includes PQRS updates to identify Medicare Part B patient visits, and it incorporates the MU Functional Measure changes originally available only through the Meaningful Use Update Patch.
  • We published a revision to the Meaningful Use Workflows Info Sheet that describes new workflows and resolutions to help ensure you capture the appropriate data for calculations.
  • Finally, we released an updated version of the Meaningful Use User Guide for Centricity Practice Solution and Centricity EMR customers that will serve as your comprehensive resource for understanding how the measures are calculated and workflows that support those measures.

We hope you find these resources useful. We are committed to your success and are standing by to support you through your final phases of Meaningful Use 2014 preparation.

Sincerely,

Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

Message from GE Healthcare:

December 19, 2014

Dear Centricity Customer,

We would like to make you aware of potentially unexpected behavior when attaching a clinical visit summary to a patient’s chart that, if not immediately addressed as instructed below, has the potential in limited cases to inadvertently lead to health information from one patient being available to another patient. Users of Centricity Practice Solution 12.0.x or Centricity EMR 9.8.x should follow the instructions in this letter to determine if you have experienced this issue in the past. We recommend that you upgrade to Service Pack 7 to ensure you avoid the situation in the future.

Clinical Visit Summary Appending Incorrectly SPR 60572: In certain rare circumstances, a clinical visit summary (CVS) generated from within one patient’s open chart will append to another, previously-closed patient chart. This CVS could then be provided to the other patient, whether manually or automatically via secure message.

Recommended Actions We have posted to the service portal a script that can identify the patients’ charts at risk of containing an incorrectly appended CVS. We recommended that you follow the steps in the Release Notes to run the detection script. The Release Notes can be downloaded from the Access Documentation section of the CPS Service Portal or the CEMR Service Portal. We recommend that you examine any at-risk charts identified by the script for incorrectly appended summaries. If any are found, we sugges you

  1. change the incorrect CVS to Filed in Error AND
  2. retract any secure messages that may have delivered the summaries.

Please note: only some of the charts identified by the script will contain an incorrectly appended summary. You will need to run the detection script frequently and manually remediate any issues until you upgrade to a version where the situation is corrected. A fix is available for those on Service Pack 6, and the situation is corrected in Service Pack 7.

Contact Information If you have experienced this issue or have questions, please contact Centricity Support by calling 1-888-436-8491.

Maintaining a high level of quality is our highest priority. If you have any questions, please contact us immediately per the contact information above.

Sincerely,

Peter Kinhan, Vice President and General Manager, Ambulatory Practice Solutions GE Healthcare IT

“Stress is not what happens to us. It’s our response to what happens.  An response is something we can choose at any moment.” www.livelifehappy.com

Does anyone else feel like healthcare is consuming most of your life these days? I am reading blogs on Healthcare IT, Healthcare law, Healthcare updates, Healthcare mandates, Healthcare…you get the idea.

As a Practice Administrator, I feel as though I should have an IT, law, administration, accounting, and marketing degree. I am fortunate to work for a Physician that believes in investing in his employees and providing resources to get our jobs done, but I wonder about those that don’t? Even with endless resources, the burden to stay on top of the latest news in healthcare is cumbersome. On top of the things you HAVE to do, what about the things you want to do?

Read more

CHUG at Centricity LIVE April 29 – May 2, 2015 Walt Disney World Dolphin Resort, Orlando, Florida

Your Expertise is NEEDED for CHUG at Centricity LIVE – Lead a Breakout Session…CHUG needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.

There are plenty of speaking opportunities avaiable. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest:

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports? 
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Chose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we WELCOME unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!

https://www.gehealthcare-centricity-live.com/2015/portal/cfp/cfpLogin.ww

In exchange for your participation, we’ll provide you with up to two complimentary registrations – each valued at $640 – per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at CHUG at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact: [email protected] or go ahead and submit a session.

For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

JOIN CHUG AT CENTRICITY LIVE IN ORLANDO – REGISTER TODAY AND SAVE!

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.

REGISTER NOW: https://www.gehealthcare-centricity-live.com/2015/portal/newreg.ww

 

December 5, 2014

Dear Quality Submission Service Participant:

We appreciate your interest in GE Healthcare’s Quality Submission Service (QSS) program for PQRS. Please take a moment to review the details about important next steps in the Step By Step guide  (updated December 4th). We have adjusted the timeframes to allow you more time to complete your upgrade to Service Pack 7. New timelines are outlined below and are reflected in the updated guide which is available on the Service Portal.

Step 4: Due December 5th

Contract for QSS – Sign & submit the GE change order (quotation) for QSS.

Step 5: Due December 31st

Implement CQR & Plan Upgrade –

  • Implement Clincial Quality Reporting (CQR) NOTE: If you have not yet contracted for this, please: email sales  immediately. If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your CQR installation.
  • Plan your upgrade to Centricity Practice Solution 12.0.7 or Centricity EMR 9.8.7 or higher. NOTE: Service Pack 7 is anticipated to be available in early/mid December. If you are in need of our service pack upgrade assistance, and if you have not yet contracted for this, please email sales . If you have contracted, please continue to work with your assigned project manager or GE resource to schedule and complete your upgrade.

Step 6: Due January 31st

Complete Upgrade, Update Insurance and Authorize

  • Complete upgrade to CPS 12.0.7 or CEMR 9.8.7 or higher (once available).
  • Update insurance information.
  • Authorize submission of provider measures in CQR. NOTE: Complete the upgrade and update insurance information as early as possible; measure and provider authorization cannot be completed until those steps are performed.

As a part of step 6, you MUST update insurance information so the patient visits will be recognized for the PQRS program. Please review the PQRS insurance update instructions that we have posted to the Service Portal and join us for an informational webinar to learn how to complete this step.

Informational webinar: Capturing PQRS insurance

Date: December 12, 2014              Time: 10:30AM-11:00AM PST     1:30PM-2:00PM EST            Webinar Registration Link

If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).

Thank you, GE Healthcare

December 3, 2014

Dear Clinical Quality Reporting Customer,

We want to share with you an important downtime notice for Clinical Quality Reporting (CQR). This downtime is necessary to support the continually growing volumes of data and calculation requests. The update also provides support for additional Meaningful Use workflows and makes some changes to the clinical quality measures displayed on your dashboard. Please refer to the release notes that we expect to post to the CQR section of the Centricity™ Practice Solution (CPS) Centricity EMR (CEMR) and Service Portals on Monday, December 8

Please be aware of the following:

  • We will bring CQR down for two short periods starting the evening of December 5th, and we expect the system to be available for full use by the evening of December 8th.
  • The CQR Dashboard will be unavailable Friday evening through Saturday morning.
  • CQR ingestion processes will be suspended briefly for some customers on Monday beginning at 9:00 AM PST.
  • We will be reaching out to some of you prior to the downtime to make configuration changes to your system. A project manager will contact you by Friday, if this is required for your system.
  •  For this Maintenance period, you do NOT need to turn off your CQR Channel in QIE nor your CQR subscription in the CPS or CEMR applications. However, we recommend you review QIE for errors that may have occurred during the downtime or as a result of configuration changes within the CQR application.  Instructions for performing this task will be posted to the Service Portal on Monday.

We will work expeditiously to make these updates, and we will post an announcement to the Service Portal when the system is available.

To receive notifications directly to your email account when we post these updates, please log in to the CQR section of the CPS or CEMR Service Portal, click on “follow” in the top right hand corner of the page, and check “InBox”. Should you need assistance in configuring your account to follow these pages, please read Getting Started: Following Products and Communities and Email or Stream Notifications?.

We thank you for your patience during this time. If you have any additional questions, please call Centricity Support Services at 1-888-436-8491.

Sincerely,

Peter Kinhan

Vice President & General Manager, Ambulatory Practice Solutions GE Healthcare IT

 

derrick

December 1, 2014

Dear CHUG Members,

The CHUG Board of Directors is pleased to announce Derrick Bovenkamp has been elected to the Board as a member-at-large.  Derrick is a Senior Systems Administrator with Family Care Network in Bellingham, Washington and will begin his term on January 1, 2015. 

Thank you to all the members who took the time to vote.

Sincerely,

The CHUG Board of Directors

How much is your time worth as a provider? Or a better question, what is YOUR hourly rate? With the increase in government regulations and the need for timely, accurate documentation, scribes are a great option.

1. Help Me, Help YOU

Making your job as a provider easier should be a reason to consider a scribe. Not only is your scribe taking down your documentation into the EHR as directed but they are also there as your “assistant.” You may choose to pull an already clinical person, such as an MA or a nurse, to become your scribe. This will allow your scribe to assist you with minor procedures, injections, casting, etc.

2. Can I get a witness?

Unfortunately there are times when a patient visit becomes a “He said, She said” moment. With a scribe, you will have a witness in the room documenting the information in “real time.”

3. Call for some Help

Read more

Optimizing Your Centricity Solution webinar series is to begin the week of December 1st.

“Your Centricity Education team is pleased to announce the upcoming launch of a new educational series, Optimizing Your Centricity Solutiongeared toward enhancing your experience with your Centricity Practice Solution and Centricity EMR products. This educational series will highlight the native functionality of your products, providing you and your organization’s users with tips to enhance your productivity and efficiency and streamline Practice Management and EMR workflows. ”

To Register for this series or  for more information click here

A terrific way to see how your practice is running on a regular day is to “piggyback ride on a patient visit”. Once you gain the patient’s permission to follow them through their appointment, be sure to observe the people, process, and technology at each stage of the visit.

Here are some examples of checkpoints during a patient visit:

Read more

Centricity Healthcare User Group strives to provide you with the most up to date information.  There are times that vendors will have free webinars available.  Because these webinars could be useful to your practice, we wanted the information available to you.

 

Date/Time: November 19, 2014, 3:30PM – 4:30PM EST

Speaker: Justine Smith, Healthcare Consultant, Hayes Management Consulting

Regulation in healthcare is constantly evolving and so much has changed, just in the past few months. We would like to share our experience and help guide you through the ins and outs of GE Centricity and Meaningful Use, as well as provide a question and answer panel as requested at the recent CHUG conferences.

If you haven’t started Meaningful Use, it’s not too late, but there are important deadlines coming that you will want to make sure to meet. It is no longer just about incentives, as the penalties are here! Please join us for an overview of key topics as well as a question and answer session.

During our webinar you will learn:

  • Important dates that you won’t want to miss
  • Flexibility and hardship exemptions
  • What’s ahead in 2015 and beyond
  • Meaningful Use readiness, including audit preparation
  • Valuable resources that you should be using

Simply fill out this form and press “Register” to sign up for our webinar.

A message from GE Healthcare:

Customer State of the Union Address

Dear Centricity™ Practice Solution and Centricity EMR customers:
Jon Zimmerman, VP & GM of Clinical Business Solutions, and Peter Kinhan, VP & GM of Ambulatory Practice Solutions, invite you to attend our next Customer State of the Union webinar on Thursday, November 13, 2014.
We’ll provide an update on Centricity Practice Solution and Centricity EMR service packs and releases, discuss important information on Meaningful Use workflows and calculations, and provide an update on Clinical Quality Reporting. Our panel of experts will also be available to address your questions.

Customer State of the Union
DATE: November 13, 2014
TIME: 11:30AM-12:30PM PST | 2:30-3:30PM EST
Webinar Registration Link

Registration will be required to join the event. We will use a different system for this next meeting, so we encourage you to register and perform the recommended system tests in advance. We will record the meeting and post it to the service portal for those who cannot attend live. We hope you will join us.
Sincerely,
Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

Original article posted on 11.04.14 by Ross Beatty http://www.beattygroup.com/donating-leftover-food-to-charitable-causes-2014-11-04/

One thing that seems to come up over and over again in the conference planning world is what happens to all of the leftover food? Does the hotel repurpose it for the hotel staff? Does it get thrown away? It seems like this is an area where there is a huge amount of waste.

We recently encountered this situation at the Centricity Healthcare User Group (CHUG) conference that our company help organize this fall and found ourselves wondering if there was something we could do. The first night of the event there was a catered welcome reception at the hotel. One of the events that we had set-up was a do it yourself cupcake decorating station. Well as the night progressed, the CHUG Board President, Terri Werner-Brown noticed that there were a lot of cupcakes that had not been touched nor were they going to get decorated. Instead of having the cupcakes go to waste she thought that it would be a nice gesture to see if the cupcakes could be donated. She asked us to contact the hotel and see if it was possible to have the cupcakes donated, which in return we were told was not possible because it was against hotel policy since it was a liability.

The thing is, it is not actually illegal to donate the leftover food, it is just against hotel policy due to their fear of liability for the donation. Many people do not know this but the Bill Emerson Food Donation Act was created to allow people to make donations to the hungry without having to worry about being liable for any harm that may come from the donation.

What does the law do?

The law protects good-faith donors from civil and criminal liability in the event that the product later causes harm to its recipients. The Emerson Act gives uniform protection to food donors who may cross state lines.

Who is protected?

The law protects food donors, including individuals and nonprofit feeding programs that act in good faith. More specifically, the law protects individuals, corporations, partnerships, organizations, associations, government entities, wholesalers, retailers, restaurateurs, caterers, farmers, gleaners, nonprofit agencies, and others.

What sort of food is protected?

The Emerson Act provides protection for food and grocery products that meet all quality and labeling standards imposed by federal, state, and local laws and regulations, even though the food may not be readily marketable due to appearance, age, freshness, grade, size, surplus, or other conditions.

Where can I find a place to donate?

Find a local food bank using the Food Bank Locator on Feeding America’s Web site. You just need to connect the local food bank and the catering firm, they will take care of all the details.

With the state of the current economy, food banks are having difficulty keeping their shelves full in order to help serve the hungry. As event planners we want to know how we can help out, especially when we have food that we could donate.

Next time you want to donate the leftover food from your event the best thing to do is contact event caterer early in the planning process and let them know this is something you want to do. Use the resources that are readily available and last but not least, do not take no for an answer!

 

The annual Southeast Centricity User Conference, sponsored by HealthSystems is coming soon for Centricity Practice Solution users.

“Designed for novice and experienced clinicians, administrators, and front and back office staff, this education-packed event features two days of concurrent learning tracks for participants. Many key GE representatives attend and speak at the conference, and many GE vendor partners speak and exhibit throughout the event.”

The 2015 event will be held March 25-27 at Chateau Elan in Braselton, Georgia.

“Last year we hosted 230+ attendees, exhibitors, industry expert guest speakers and a team of GE executives. In 2015 we look forward to an even bigger and better SEUC.”

For more information regarding the event: Conference Information

Insurance Companies have never made claims processing a simple task and with ICD10 this is likely to get worse and not better. Now is the perfect time to reevaluate your accounts receivable department, analyze their workflow, and increase productivity.

Utilizing letters within CPS is one way to make the most of staff’s precious time. How often does your staff need to complete appeal letters in order to be paid for services? This is a frequent task at our site and one that previously took so long it was pushing aside other necessary tasks. Staff workflow included pulling the carriers appeal form off their website and manually completing it, too much time was going into ‘double data entry’ all the information is listed in CPS, yet staff were spending time copying it onto the insurance companies form.

Read more

GE Healthcare, in response to urgent Ebola-related recommendations by the Centers for Disease Control (CDC), has published a clinical kit containing editable notifications, alerts, and clinical guidance for use with Centricity Practice Solutions software versions 11 and higher and Centricity Electronic Medical Record Software versions 9.5 and higher. This kit enables you to incorporate Ebola screening questions and clinical guidance within the Electronic Health Record.

CCC Core package is not required to leverage this content.

Log into GE Healthcare’s Portal to download the link, User Guide and Release Notes.

For CPS: https://engage.gehealthcare.com/community/en/cps/clinical-content

For CEMR: https://engage.gehealthcare.com/community/en/emr/clinical-content

October 16, 2014

Dear CHUG Members,

We have created a fresh new look and feel for CHUG.  We started by redesigning our logo to have a cleaner and more modern appearance.  From there we built a fully responsive website that is modern in appearance and intuitive in design.  We expanded on existing functionality, and added many new features.

We hope you will visit this new website and acquaint yourself with the new design. And while you’re here, let us know what you think by visiting https://centricityusers.com/forum/new-chug-website/.

We’re quite proud of it, but we know there’s still work to do. If you notice any bugs or have any suggestions please let us know.  We are monitoring the thread mentioned above, or you can email us at: [email protected].

We hope that you will enjoy browsing our new site, finding more information, and that it will be yet another tool for your arsenal.

Respectfully,
CHUG Technology Committee

Have you considered using your EMR to schedule and manage your surgeries?

  • Create an encounter form to help your provider order surgery.
  • Use required fields to make sure the provider cannot advance without supplying the minimally essential information needed to schedule the procedure.
  • Program dynamic lists into the form to be specific to each surgeon. Only show them the special surgical needs they use or would like to see.
  • Formatting on the order page will help organize this surgical information in a structure that is easy for the receiver to read. Critical information can be placed near the top of the order followed by supporting documentation, or a particular detail can be placed in all CAPS. Either way the significant information will stand out.

Read more

October 14, 2014

Dear CHUG Members:

Based on your feedback and working diligently with GE staff….the CHUG Board and Jon Zimmerman, VP & GM of Clinical Business Solutions are pleased to announce that CHUG will be joining GE’s Centricity LIVE conference in the Spring of 2015 April 30th – May 2nd in Orlando, Florida!

This combined event will give members a unique opportunity to expand education and training for products across the entire Centricity Solutions portfolio while maintaining CHUG’s mission as an independent USER DRIVEN conference, designed and organized by users.

CHUG at Centricity LIVE will continue to provide you with dedicated tracks on EMR and PM with a focus on solving common issues, optimizing systems, preparing you for federally mandated requirements and networking.

Admission to CHUG at Centricity LIVE is flexible and allows attendees to decide what works best for their time constraints and budget.

CHUG will continue to encourage users to deliver relevant and timely presentations. Please consider submitting a presentation for review and approval.

In addition, CHUG will continue to meet independently in the Fall.

The location for Fall 2015 is not yet confirmed but notification will be sent out once plans are finalized.

Thank you for your continued support, if you have any questions or concerns please email us at [email protected]. We hope to see all of you in Orlando in the Spring!

Respectfully,

The CHUG Board of Directors

 

When I started to implement a patient portal there were a few things I realized I needed to think about first.

1. Hardware and bandwidth:

One of the first things you have to consider is where is it going to run, on your own equipment or hosted? If in house, you will need a dedicate server (or two) depending on how many providers you have and what you expect in usage. This will use your internet connection, so make sure you have enough bandwidth to serve your practice plus additional for patient portal use. If you are using a hosted solution for your EMR and patient portal, you mainly have to worry about the cost of the additional servers and the bandwidth from your provider. Do not forget that your usage will increase over time!

2. Design:

Second thing to do is to figure out your design of the patient portal. If you have an existing website trying to mimic it can be difficult, but not impossible. Think on what will make easy to use to for your least technical patient. You want to make sure that they understand where to go to send messages, or fill out patient forms. Once you have settled on your design, start to fill in with content.

Read more

If this is your first time attending a Centricity Healthcare User Group national conference, we have put together a list of the top six things you need to know to help you get the most out of your first conference!

1. Who is presenting? | The conference is made up of users, GE employees, and vendors. Sometimes you will go to a breakout session and it will be presented by a user, sometimes it will be a GE employee and other times it will be a vendor. The conference guide will help you determine who is speaking, but it is important to know this information when going into a session. Everyone presenting has great information to share.

Read more

Those who have upgraded to EMR 9.8 or CPS 12 have done so most likely with the plans to attest for Meaningful Use Stage 2. Here we are, almost to the end of the year and many users are throwing their hands in the air. An article written in August by Healthcare IT News, has noted many meaningful users are falling short. They note “too few people really, truly grasp the magnitude of the changes compared to Stage 1.”

Read more

Implementation

Here is a quick tip:

To help providers maintain productivity while implementing new EHR workflows, consider having them use the new workflow on the first few patients of the morning or afternoon until they weed out conflicts and gain more confidence in using the software. Week by week they will add more and more patients until they are 100% electronic.

Read more

Oh the day when the spell check from the preview screen works, or how about hosted claims checking on the EMR side to help with correct coding?.

We all have enhancement requests to the products we use. Our forums page has a section to discuss feature requests, but did you know that the GE Portal has a place to submit your suggestions? Once submitted, those requests are processed by the GE Development Team and may someday become a reality!

Read more

If you are on the systems administration side of things, you have been given the daunting task to set up the administration side of CPS12 to get ready for Meaningful Use 2. Unfortunately, the easy button to do this requires many steps. Here is an admin check list for you to reach Meaningful U use 2 core measures using CPSv12: Read more

1. Establish backups for people who are in training to maintain productivity, temporary staff, or a colleague who is cross-trained in the user’s work. It is difficult to focus on training when you know your work is piling up!

2. Utilize multiple training tools, because everyone learns differently supplement classroom training with computer-based training (CBT), web training, workbooks, etc.

3. Trainers LOVE lists of questions! Make the most out of the time spent training, have participants do some pre-work before class, so that they come to class with questions. Also, have the administrative tasks taken care of prior to training (logins, passwords, etc.)

Read more

 

Communicating with your patient in a secure manner is a common answer to this question. According to Healthcare IT a patient portal “is a web-based access point that allows doctors and patients to communicate and share health information remotely, supplementing the ongoing management of the patient’s care”.

But what else should your patient portal be doing for you? Several users have compiled a list of several questions when looking at a portal.

Read more