Tag Archive for: Training

Have you claimed your $200 Early Bird savings?

Now is the time to make your move. Your opportunity to save $200 on EACH registration for CHUG at Centricity LIVE 2016 will expire at midnight on January 15th.


You don’t want to miss CHUG at Centricity LIVE, and you certainly don’t want to miss out on these savings.
Save $200* off a full conference pass with Early Bird pricing
Save $100* more per ticket if you bring three or more people!

CHUG at Centricity LIVE 2016 is the best place to learn how ot maximize your Centricity investment.

Join us in Phoenix to learn best practices, gain valuable continuing education credits, participate in thought leadership discussions, and preview the newest software innovations. While you’re there, you can re-connect with your fellow Centricity users and GE Healthcare executives.

CHUG at Centricity LIVE 2016
May 17-20, 2016
Phoenix Convention Center
Phoenix, Arizona

We’re expecting more than 2,300 people to join us – are YOU going to be one of them?

See you in Phoenix! Register now!

Mark your calendar, and bookmark the CHUG at Centricity LIVE 2016 web page to get updates on conference content in the coming months.

* Applies to Full Registrations only. See website for details.

CHUG @ Centricity Live


You are an expert in a Centricy solution!
Your organization has driven measurable results in the last year!
You have succeeded in workflow development, report creation or training!

Now you need to share your success and realize YOU are the rock star we are looking for.

SUBMIT AN ENTRY to present a session for CHUG at Centricity LIVE 2016.

There are plenty of speaking opportunities available, you can teach practical skills to peers, lead a panel discussion, share best practices or present a case study. CHUG at Centricity LIVE is a terrific venue to explore and discuss healthcare’s most pressing issues.

Besides assisting your fellow users, in exchange for your participation, you’ll receive two complimentary passes to CHUG at Centricity LIVE in Phoenix, AZ – one for you and one for a peer. That is a $1,600 value – for EACH session you lead.

Don’t wait, please sign up today, you only have till Friday December 18th. Contact [email protected] for more info or CLICK HERE. Can’t wait to see you in Phoenix!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:
We would like to direct your attention to a video produced by GE Healthcare regarding the Meaningful Use and Drug Interaction patches. This video provides an overview of our two patches developed to ensure that your Meaningful Use numbers are accurate after the application of Service Pack 11, as well as ensure that your workflow is not impacted by an increase in Drug Interaction popup alerts.

Please click HERE to watch the video. Thank you!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

As you continue your Meaningful Use (MU) and quality program preparations, we hope you found our recent webinars on the final rule and troubleshooting measures valuable. We have posted the recordings to the Quality Reporting Communities on the Centricity Practice Solution (CPS) and Centricity EMR (CEMR) Service Portals and scheduled new webinars to help support your preparations. Click HERE to read this communication from Chad Dodd to learn more.

To meet Core Measure 12, Centricity has the ability to mass generate letters in conjunction with Inquires to transmit targeted reminder letters. It is possible to retrieve a subset of patients with a certain condition who were seen on a given date range. After retrieving the list, reminder letters can be generated for each patient, pulling patient specific details into the letter template. To have the action counted with CQR, the letter MUST be saved in a folder with “Actionable” in the title.

Example: To setup an inquiry to retrieve diabetic patients seen in a month, an inquiry can be setup with these criteria:
FIND patients WHERE problem code ICD-9, active CONTAINS ‘250’ AND FIND patients WHERE appointment date IS ON OR AFTER 01/01/2015 AND FIND patients WHERE appointment date IS BEFORE 02/01/2015.

After clicking search and retrieving the information, reminders can be generated by selecting the activity of SEND REMINDER. Find the letter template and click print.

Mike Baeske
Software Applications Specialist – Team Leader
Ortho NorthEast (“ONE”)
1330 Medical Park Drive, Fort Wayne, Indiana, 46825

Take a minute to listen to how two of our users describe the CHUG experience. Click HERE to see why you should attend CHUG!
FLASH SALE: Save $50 with discount code FLASH50 – HURRY expires FRIDAY September 25th.

The CHUG Fall 2015 conference taking place at the New York Marriott Marquis, October 1st – 3rd, 2015 is quickly approaching.

We know it’s hard to break away from the day to day workload at your organization, however, the CHUG conference provides you with unprecedented access to GE Healthcare executives and product managers along with crucial networking time with your peers, who can help you solve some of the challenges you have been facing.


Take a LOOK at our jam packed agenda, see you in New York!

Message from GE Healthcare:

Dear Centricity Practice Solution & Centricity EMR Customers:

We hope the final stages of your ICD-10 preparations are progressing well. With the target transition date right around the corner, we are eager to check on the status of your progress. In addition, we are pleased to announce additional resources, enhanced system functionality, and ICD-10 War Room at CHUG, and additional webinars to help support your go-live as well as enhance performance after October 1st. Read this communication from Peter Kinhan to learn more!


Etan Walls, CHUG Board President, takes you on location in this CHUG at NYC Moment!

We hope to see you in New York – where CHUG attendees will enjoy the sights and sounds of the city while networking with peers, sharing ideas and exploring this year’s theme – Is the Future Now? Healthcare of Tomorrow Today.


Take a look at the jam packed AGENDA – These sessions are presented by Centricity Users, GE Employees, as well as industry and product experts.

See the names, organizations and titles of your peers that will be in attendance on this real time attendee list. These are the people you can connect with, learn from, share ideas and possibly solve your challenges.

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

This week, we are pleased to announce new webinars to help you make a smooth transition to ICD-10. We have scheduled three new interface webinars and booked a deep dive into the scope and benefits of our ICD-10 consulting offerings.

Read this communication from Peter Kinhan to learn more!

Message from GE Healthcare:

Dear Centricity Practice Solution and Centricity EMR Customers:

We just have three announcements this week regarding new links, the interfaces webinar, and tools to assist your transition. Read this communication from Peter Kinhan to learn more.

CHUG Fall 2018 Call For Presentation

DON’T WAIT….the deadline is FRIDAY JUNE 19, 2015

CHUG needs users LIKE YOU to present sessions or lead discussions that are important and relevant to Centricity EMR and Practice Management users! Receive a discounted conference registration fee if you are selected to present a session during CHUG in New York.

Is the Future Now? Healthcare of Tomorrow Today
Since the adoption of legislation around Meaningful Use, Healthcare IT has been moving at light speed to catch up and surpass the technology of the day. Are we fulfilling the promises of an integrated healthcare world? Will the onset of ICD-10 be a step forward or a step back? Am I ready for medical wearable? Will my patients engage in their care? All of these questions relate back to the speed at which healthcare is moving, but are we and can we keep up?

Here are some topics of interest, but don’t limit yourself to these….
– What tools and workflows are you using to engage patients?
– How are you preparing for Electronic Prescribing of Controlled Substances?
– What reports are you using to increase efficiency?
– How is your office planning to utilize wearable data?
– Techniques to increase IT department productivity and efficiency.
– Change management techniques.
– Training techniques/systems.
– How do you prioritize in a world where every project is a high priority?
– How do you keep your Clinical Decision Support information up to date? Organized?
– How are you communicating with Health Information Exchanges?
– What interoperability are you doing?
– How do you take the pain out of coding with ICD-10?
– Customize versus Standardize? How do you balance them?
– Any other topic that would be of interest to Centricity EMR or PM users.

– You don’t mind being up in front of other people.
– It is so nice to share your knowledge with others.
– Networking is a good thing!
– Boost the profile of yourself and your organization.
– You WILL get a FANCY RIBBON to add to your name badge that says “SPEAKER”!
– And of course, all approved sessions will receive 2 discounted conference registration fees.


Notice from GE Healthcare:

We are pleased to announce a new complimentary webinar series desgined to help you prepare for ICD-10. GE Healthcare expects the ICD-10 transition deadline to remain October 1, 2015, and there is much that practices need to do to prepare.

We recommend that you begin coding in ICD-10 at least two to three months prior to the deadline to leave ample time to audit your staff’s accuracy and reduce the risk of cash flow disruptions. As such, we strongly recommend you allow adequate time to design, implement, test and train on your ICD-10 solution.

Join our expert presenters for an in-depth webinar series that will help you build a robust transition plan.

Click here for more details.

Notice from GE Healthcare:

Customers who have not yet finished applying SOP codes may now use the following workflow.
Part 1: Please review the following required and optional steps

(a) Assign initial SOP codes:
1. Required:  Apply Medicare FFS SOP code.
2. Optional:  Apply any other non-Medicare SOP codes.
Remember, if you have already applied any other Medicare codes (including “Medicare Non-managed Care other” code), we recommend you map those to “Unavailable/Unknown” before proceeding.

(b) Send data to CQR (via new script to reset subscription) and Calculate.
(c) Filter by Insurance: Medicare.
(d) Select measures to meet the CMS Medicare FFS reporting guidance.
(See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Part 2: Please review the following required and optional steps.
a) Optional: Assign remaining SOP codes:
1. Apply remaining Medicare SOP codes.
2. If in Part 1(a) you had mapped non-FFS Medicare plans to “Unavailable/Unknown”, you may re-map those to the appropriate non-FFS Medicare code before proceeding.
b) If you performed Part 2(a), send data to CQR (via script to reset subscription) and Recalculate.
a) Required: Authorize (See instructions in Measure Selection & Provider Authorization webinar slides and recording.)

Notice from GE Healthcare:

Dear Quality Submission Service Participant:

We have some important news about the PQRS 2014 SOP code program requirements that we believe will provide significant relief for customers who are still in the process of applying SOP codes. This news includes updated guidance from CMS in addition to the creation of a new CQM script.


GE Healthcare has been working with CMS over the last months to clarify the application of SOP codes for health plans. In our recent communications with you (webinars on 1/22 & 2/3; email on 2/4), we outlined GE’s interpretation of the PQRS 2014 requirements. CMS confirmed our interpretation but also acknowledged that there has been confusion among vendors in the use of the detailed SOP codes for PQRS submissions.

Yesterday, CMS stated an important change to the PQRS guidelines that adds customer flexibility:

• It is now acceptable, at your discretion, to ONLY apply SOP codes to the Medicare FFS (Part B) plans for PQRS 2014 reporting and to categorize the remaining health plans in a single broad health plan “Category D – Other.”
• Our customers may leave the non-Medicare FFS plans uncoded and these will be mapped by CQR to broad health plan “Category D – Other” without any intervention on your part.
• Please see the attached document for details on applying this guidance.
Please note: Our guidance to report on at least 9 measures across 3 domains that each represent a significant Medicare FFS initial patient population remains unchanged.


CMS advised us to inform our customers that the requirement to apply SOP codes for all payers will be reinstated for PQRS submissions for the 2015 reporting year. Therefore, if you have already fully completed your SOP code mappings, according to our previously issued workflow for the 2014 program year, rest assured that you do not need to un-map any previously assigned SOP codes with this CMS clarification. You are well positioned for the 2015 program year when the requirement goes into effect.

New “Reset CQM Subscription” Script 

In addition to the welcome news from CMS, we are pleased to announce the availability of the “Reset CQM Subscription” script, as discussed on our February 3rd. CPS and CEMR customers will be able to download the script from the service portal once it is posted later today. After applying SOP codes in Part 1 (a), you must reset the Clinical Quality Measures subscription to transmit the data to CQR, and this new script automates that subscription reset process.

We welcome yesterday’s response from CMS and hope this news helps you more easily meet the requirement to authorize your providers by February 13, 2015. If you have any questions, please contact Centricity Support at 888-436-8491 (Option 2, Option 3).  If you have specific questions on the SOP rules, you can also contact the Sage Growth Partners SOP Hotline at 667-217-3650. For expedited service, please request that the support representative record “PQRS” at the beginning of the description of the support ticket.

Peter Kinhan
Vice President & General Manager,
Ambulatory Practice Solutions
GE Healthcare IT

CHUG Encore Presentation Webinar – 6 Steps to Denial Management in CPS
Date/Time: January 29, 2015, 2:00PM – 3:00PM EST

Speaker: Angela Hunsberger, Senior Healthcare Consultant, Hayes Management Consulting.

Join us for an encore presentation! In case you missed it during the Centricity Healthcare User Group (CHUG) fall conference, Angela Hunsberger will be discussing best practices and system tools to help track denials and automate tasks for unpaid claims using Centricity Practice Solutions.

During our webinar you will learn:

  • Methods to identify common denial codes by payor
  • How to automate denial management workflows using existing CPS tools, including (but not limited to) remittance, visit owners and task management
  • Tips and tricks for working non-payment appeals from real CPS users

Click here to register : simply fill out the form and press “Submit” to sign up for our webinar.

CHUG at Centricity Live 2015

Your Expertise is Needed for CHUG at Centricity LIVE

Lead a Breakout Session CHUG at Centricity LIVE needs users like you to lead discussions or present on topics of interest to attendees. This is your opportunity to share your knowledge and establish yourself as an expert who tackles the most pressing issues.   There are plenty of speaking opportunities available. Help teach practical skills to your peers. Participate in or lead a panel discussion. Share best practices or a case study. CHUG at Centricity LIVE 2015 is a terrific venue to explore and discuss healthcare’s most pressing issues.

Here are some of the areas of interest —

  • Meaningful Use – How do we get the patient engaged in the process?
  • How do you utilize eRx?
  • How do you use reports?
  • What is the best way to enroll patients in the web portal?
  • Techniques to increase IT department productivity and efficiency
  • Change management techniques
  • Training techniques/ systems
  • How do you prioritize in a world where every project is a high priority?
  • How do you keep your Clinical Decision Support information up to date? Organized?
  • How do you get providers to use Orders?
  • How do you take the pain out of the orders module?
  • Customize versus Standardize – How do you balance them?
  • Any other topic that would be of interest to Centricity EMR or PM Users

Choose from the topics above or submit a new hot topic idea.

  • Build a crucial dialogue with your audience through multiple interactive education formats and social media.
  • Spark creative conversations: we welcome unique ideas for full sessions or topics for CHUG Table Chat.

Can you draw a crowd or start a discussion? If so, please submit a session!   Click on Call for PresentationMake sure to select “Propose a CHUG session”

In exchange for your participation, we’ll provide you with up to two complimentary registrations—each valued at $640—per session. Plus, you’ll achieve recognition for your organization and for yourself as a thought leader in healthcare informatics.

If you’d like to be a rock star at Centricity LIVE 2015 in Orlando or to learn more about leading a session, please contact at [email protected], or go ahead and submit a session. For those of you that don’t plan to lead a session but want to attend, register now and take advantage of early bird pricing.

Join CHUG at Centricity LIVE in Orlando

Register Today and Save!

Save $60 on the Platinum Pass if you register before February 28, 2015

Save $100 per person by registering three or more people from the same organization

As an attendee you have the opportunity to gain knowledge, tips and tricks from the multiple educational sessions and collaborate with healthcare professionals.   Click on Registration; Enter Registration Code CHUG15

Register today, mark your calendar, and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on Conference content in the coming months. We’re looking forward to seeing you in Orlando in April!

SAVE the DATE – CHUG Fall 2015

Thursday, October 1 – Saturday, October 3, 2015 New York – Marriott Marquis in Times Square

CHUG at Centricity Live 2015

More reasons than ever to attend CHUG at Centricity LIVE

With over 40 education sessions, product roadmap presentations, panel discussions and hands-on training, CHUG at Centricity LIVE is a premier learning conference to help YOU optimize your investment in GE Healthcare and network with other users like you!

Valuable Content

  •  Dedicated education tracks for Financial Management, Care Delivery Management, Population Health Management and Technology.
  • Customer presenters.
  • CEU credits available.
  • NEW THIS YEAR: The Centricity Technology track, designed with input from the GE Software Center of Excellence in San Ramon California.

Multiple Choices

CHUG at Centricity LIVE offers a full spectrum of learning options to suit your knowledge needs.

  • Product Roadmap sessions: Get a glimpse of what’s ahead for future releases.
  • Panel Discussions: Share and exchange best practices with industry and GE Healthcare experts.
  • Partner/Sponsor sessions: Get answers in deep-dives on complementary solutions.
  • Product Exploration sessions: Learn more about your existing solutions and discover new ways to boost their productivity — and their value.
  • Best Practice Case Studies: Hear how other organizations use their GE Healthcare solutions to tackle the challenges you face.
  • The Collaboration Zone: Get insight on new technologies and emerging healthcare trends.
  • Hands-on: Product demos at our ‘Sandbox’.

Attendees are eligible to purchase specially priced Disney Meeting & Convention Tickets. CLICK HERE to save 10% at Walt Disney World.

REGISTER TODAY, mark your calendar and bookmark the CHUG at Centricity LIVE 2015 web page to get updates on conference content in the coming months. We look forward to seeing you in Orlando in April!

We use a Triage Scheduling form in our EMR to help guide staff into doing the right thing when scheduling. Scheduling staff are asked to follow so many different scheduling preferences it can be overwhelming trying to remember them all. We took the “remembering” aspect out of it and built our Triage form to do the remembering for us.

Staff enter information such as; type of injury, date of injury, insurance information, body part, etc., the EMR calculates that information along with age and zip code and will auto generate a list of appropriate physicians that I can schedule with. The form can give “pop-ups” that help with specific preferences such as “30 min for all bilateral hips” or “prior authorization before scheduling 2nd opinions”.

Read more

Message from GE Healthcare:

December 22, 2014

Dear Centricity Customers:

We have recently released additional resources to help you make your final preparations to attest to Meaningful Use.

  • Service Pack 7 is now generally available. This release supports 14 additional Clinical Quality Measures (bringing the total of supported CQMs to 36), it includes PQRS updates to identify Medicare Part B patient visits, and it incorporates the MU Functional Measure changes originally available only through the Meaningful Use Update Patch.
  • We published a revision to the Meaningful Use Workflows Info Sheet that describes new workflows and resolutions to help ensure you capture the appropriate data for calculations.
  • Finally, we released an updated version of the Meaningful Use User Guide for Centricity Practice Solution and Centricity EMR customers that will serve as your comprehensive resource for understanding how the measures are calculated and workflows that support those measures.

We hope you find these resources useful. We are committed to your success and are standing by to support you through your final phases of Meaningful Use 2014 preparation.


Peter Kinhan, Vice President & General Manager, Ambulatory Practice Solutions, GE Healthcare IT

A terrific way to see how your practice is running on a regular day is to “piggyback ride on a patient visit”. Once you gain the patient’s permission to follow them through their appointment, be sure to observe the people, process, and technology at each stage of the visit.

Here are some examples of checkpoints during a patient visit:

Read more

Insurance Companies have never made claims processing a simple task and with ICD10 this is likely to get worse and not better. Now is the perfect time to reevaluate your accounts receivable department, analyze their workflow, and increase productivity.

Utilizing letters within CPS is one way to make the most of staff’s precious time. How often does your staff need to complete appeal letters in order to be paid for services? This is a frequent task at our site and one that previously took so long it was pushing aside other necessary tasks. Staff workflow included pulling the carriers appeal form off their website and manually completing it, too much time was going into ‘double data entry’ all the information is listed in CPS, yet staff were spending time copying it onto the insurance companies form.

Read more

Have you considered using your EMR to schedule and manage your surgeries?

  • Create an encounter form to help your provider order surgery.
  • Use required fields to make sure the provider cannot advance without supplying the minimally essential information needed to schedule the procedure.
  • Program dynamic lists into the form to be specific to each surgeon. Only show them the special surgical needs they use or would like to see.
  • Formatting on the order page will help organize this surgical information in a structure that is easy for the receiver to read. Critical information can be placed near the top of the order followed by supporting documentation, or a particular detail can be placed in all CAPS. Either way the significant information will stand out.

Read more

When I started to implement a patient portal there were a few things I realized I needed to think about first.

1. Hardware and bandwidth:

One of the first things you have to consider is where is it going to run, on your own equipment or hosted? If in house, you will need a dedicate server (or two) depending on how many providers you have and what you expect in usage. This will use your internet connection, so make sure you have enough bandwidth to serve your practice plus additional for patient portal use. If you are using a hosted solution for your EMR and patient portal, you mainly have to worry about the cost of the additional servers and the bandwidth from your provider. Do not forget that your usage will increase over time!

2. Design:

Second thing to do is to figure out your design of the patient portal. If you have an existing website trying to mimic it can be difficult, but not impossible. Think on what will make easy to use to for your least technical patient. You want to make sure that they understand where to go to send messages, or fill out patient forms. Once you have settled on your design, start to fill in with content.

Read more


Here is a quick tip:

To help providers maintain productivity while implementing new EHR workflows, consider having them use the new workflow on the first few patients of the morning or afternoon until they weed out conflicts and gain more confidence in using the software. Week by week they will add more and more patients until they are 100% electronic.

Read more

If you are on the systems administration side of things, you have been given the daunting task to set up the administration side of CPS12 to get ready for Meaningful Use 2. Unfortunately, the easy button to do this requires many steps. Here is an admin check list for you to reach Meaningful U use 2 core measures using CPSv12: Read more

1. Establish backups for people who are in training to maintain productivity, temporary staff, or a colleague who is cross-trained in the user’s work. It is difficult to focus on training when you know your work is piling up!

2. Utilize multiple training tools, because everyone learns differently supplement classroom training with computer-based training (CBT), web training, workbooks, etc.

3. Trainers LOVE lists of questions! Make the most out of the time spent training, have participants do some pre-work before class, so that they come to class with questions. Also, have the administrative tasks taken care of prior to training (logins, passwords, etc.)

Read more