athenaPractice™ A/R Follow-up Tips & Tricks

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The April edition of the revenue cycle management newsletter features tips and tricks for A/R follow-up. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009rLrk

Update! The 2021 Spring Webinar series schedule

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We’ve updated the dates and times of some of our 2021 Spring webinars to accommodate customers wanting to join all of our webinars. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qZOd

Mark your calendar! join us for a webinar and learn something new

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We’re announcing our 2021 Spring Webinar series and inviting customers to join us this Spring to learn something new. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qMb3

athenaFlow – COVID 19 Vaccine Guide

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This new COVID-19 Vaccine Guide provides customers with information and best practices. Read more here ->https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qFvw

athenaPractice – COVID-19 Vaccine Guide

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This new COVID-19 Vaccine Guide provides customers with information and best practices. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009qFpP

Join us for a webinar – March 30 at 2 p.m. ET

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Join our Government Affairs team for an update from Capitol Hill on Tuesday, March 30 at 2 p.m. ET. In this second installment of our Policy Ambassador webinar series, we’ll speak with the American Telehealth Association to discuss…

athenaPractice™ Customizing Your View

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This month’s tips and tricks newsletter focuses on the individual end user’s experience and their ability to adjust and organize their work within athenaPractice. Read more here -> https://athenaflex.athenahealth.com/s/hcd-library…

athenaPractice™ and athenaFlow™: v20 and beyond

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In this communication we’re giving customers a glimpse into v22 while reminding them of the valuable resources they have for upgrading to v20 and some important deadlines they should be aware of for e-prescribing. Read more here -> …

Severe Winter Weather: we’re here if you need us!

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We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000B3Ik7

athenaPractice – Practice Management Roadmap Webinar

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We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f0…

athenaFlow v20 – learn about all the new updates

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athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module. Read more here -> https://athenaflex.athenahealth.com/…

Back to Basics Tips & Tricks – athenaPractice – Practice Management Tools

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In the February  2021 edition of the newsletter we cover basic tips and tricks for practice management. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXPPI

Join us for the Customer Briefing!

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We’re inviting customers to the quarterly Customer Briefing webinar on February 18 at 2 p.m. ET. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXAvz

Join us for a webinar exploring the priorities for the 117th Congress and Biden Administration

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We’re inviting customers to join us for a webinar focused on the healthcare priorities of the 117th Congress and the Biden Administration. Learn more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686…

Ask us anything: 21st Century Cures Act /// February 11 at 2 p.m. ET

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This webinar encourages customers to ask us any questions they may have regarding the 21st Century Cures Act. Customers can ask their questions live during the webinar or submit them upon registration by entering them into the “Ask a Question”…

Quality Reporting Office Hours MIPS Eligibility & QSS

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We’re hosting an hour long Quality Reporting Office Hours webinar on February 9 at 2 p.m. ET. Customers should register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWgkb

register and mark your calendar – February 3, 2021 at 2:00 p.m. ET

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We’re hosting a webinar on February 3 at 2:00 p.m. ET which will cover key changes for Quality Programs, including MIPS, CPC+, and Medicaid PI. We’ll also cover our planned quality support for the 2021 performance year. Customers should…

Update from athenahealth

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An update regarding a recent settlement with the Department of Justice. Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWnOC

Scheduling Tips & Tricks – January 2021

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In the January 2021 edition of the newsletter we cover scheduling features that may be of use to our customers. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AV6X2

Check out the updates in the new Clinical Content Specialties v20

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We are happy to announce the availability of Clinical Content Specialties version 20! In this release, we improve forms to accommodate our new Medication Management solution and we resolve issues related to the Renal Evaluation-CCC form. Read…

athenaPractice v20 is now available!

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athenaPractice v20 is an exciting release which brings many new features, clinical content, and enhancements – most notably a fully integrated, cloud-based Medication Management module. This integration not only aligns with required transmission…

Revenue Cycle Tips & Tricks // coming January 2021

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We’re excited to share that beginning in January, a monthly athenaPractice Revenue Cycle Tips and Tricks newsletter will be sent out to our athenaPractice™ organizations throughout 2021.  Each month, we’ll cover a different Revenue Cycle…

New CMS Updates for EPCS

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On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) announced a finalized Requirement for Electronic Prescribing for Controlled Substances (EPCS) for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan…

Date change announcement: from April 2021 to October 2021

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As we continue to navigate the COVID-19 pandemic, including uncertainty around future best practices for largescale events and meetings, we’ve decided to postpone our annual Thrive Summit (formerly Success Summit) once more from April…

athenaPractice™ and athenaFlow™ product roadmap webinar

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Want to learn more about what’s in the works for athenaPractice and athenaFlow? Join Vice President of Product Management, Chad Dodd, Thursday, December 17, 2020 at 2:00 p.m. ET, to hear a preview of the exciting developments for athenaPractice…

Now available! athenaPractice and athenaFlow v19.1

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We are pleased to announce that athenaPractice and athenaFlow v19.1 is now available. athenaPractice and athenaFlow v19.1 includes all previously released hot fixes and patches for v19, as well as fixes released in 12.3 / 9.12 SP4. In this release,…

join our partner, Phreesia for a webinar: contactless intake during COVID-19 and beyond

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Our partner Phreesia is hosting a webinar, Contactless Intake During COVID-19 and Beyond, on December 10, 2020 at 1:00 p.m. ET. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xtvk

21st Century Cures Act: Update and Q&A

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Join us on December 8, 2020 at 2:00 p.m. ET for an update and Q&A on the recent ONC timeline changes associated with the 21st Century Cures Act. Learn more and register -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0…

Join our partner, SwervePay for a webinar on Patient Payments

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We’re excited to invite you to the "Patient Payments: Collecting them with ease in an uneasy time" webinar hosted by our partner, SwervePay on December 3, 2020 at 1:00 p.m. ET. Join us to explore how your office can automate and enhance your…

athenaPractice and athenaFlow | The Dose Newsletter

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Learn what’s happening this quarter with athenaPractice and athenaFlow! Read here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009x6W0

join us for a fall webinar and learn something new

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Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session. Access the recording now -> HERE

upgrade to eSM 4.4.3 today

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We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated. This issue has been fixed in eSM 4.4.3, which is now available. We advise…

21st Century Cures Act FAQ

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A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support. Read more - > HERE

End of Life and End of Service for InfoScan formularies

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We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021. Read more -> HERE

Q3 Quality Reporting Update

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The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication,…

End of Life and Support Announcement

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Effective July 1, 2021, the End of Life & End of Support will take place for the products below: CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products CEMR 9.10.X, which includes all CEMR 9.10 Service Packs…

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

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Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D - EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end. Read…

patient payments – taming the wild side of practice revenue

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses…

Security Vulnerability in all versions of eScriptMessenger

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There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to…

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

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Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules. Learn more and register - > HERE

protect your practice from eScriptMessenger’s security vulnerability

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We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites…

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

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We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET Register -> HERE

21st Century Cures Act – athenahealth is on it!

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We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

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We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

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On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain…

new sunset date and regulations coming in 2021

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We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

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The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> …

Quality Reporting: Mid-Year Considerations

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A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

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We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

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A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

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Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still…

explore your new home for online training

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We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

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As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021…

The new Learning Portal is coming June 8, 2020 – are you ready?

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We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

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On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007wRT1 &nb…

Curious about the CARES Act? Join us for a webinar May 20

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During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption. Read…

get ready for the new athenahealth Learning Portal

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We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June. Read more here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f0000…

Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

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We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.” Interested in improving your results for Patient Access? We invite you to join…

Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

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Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it. Learn…

Introducing CARES Act hotline

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A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here -> https://centricity.athenahealth.com/s…

Join Phreesia to learn about Zero-Contact Patient Intake

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While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake,…

A message from Chad Dodd on Surescripts, COVID-19, and v20

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Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read…

supporting you through COVID-19 and beyond

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We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

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As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product…

we’re ending support for BMAC; here’s what you need to know

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In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More…

a message from Chairman & CEO Bob Segert

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We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

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To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

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We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to…

Action required before Microsoft’s mandatory security update

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There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare…

The Dose | Ambulatory Practice Solutions

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Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

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 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

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We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However,…

your customer success manager is ready to help

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Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve…

tracking the 2019 novel coronavirus (2019-nCoV)

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We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients…

Be in the Know with These New Webinars

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We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more.…

Thank You for Your Continued Partnership

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It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an…

Upcoming Centricity Version Updates

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two releases are coming up, v19 and v20  We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read…

Be in the know with these new webinars

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We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and…

Update your URLs by December 31 to avoid loss of functionality

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There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s.…

Value-Based Care Survey

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Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans…

Customer Portal Maintenance

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Scheduled customer portal maintenance The customer portal will be undergoing planned maintenance from 2 a.m. – 7 a.m. ET on Sunday, November 3, 2019. During this time period, you’ll be able to view information on the portal, but will…

Increase Revenue with Phreesia Patient Intake

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Join us for a webinar hosted by Phreesia, the 2019 KLAS Category Leader in Patient Intake Management, to learn how you can improve patient payments and drive collections. The webinar will be on Tuesday October 29 at 1 p.m. ET. For more information…

The Dose: Ambulatory Practice Solutions

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Welcome to your first issue of The Dose newsletter – your quarterly roundup of news, updates, and resources from athenahealth! We’ll include helpful links and information in each issue, so you may want to save the newsletters to reference…

End of Centricity Support – July 2020

As a reminder, we provide support services for the most current Centricity software solution plus one prior version. Connected to the General Availability release of Centricity Practice Solution (CPS) 12.3 Service Pack 3 and Centricity…

CHUG: Reminder: 2015 Edition CEHRT Requirements: 1 week left

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We’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment programs. For those reporting on the Promoting Interoperability performance category,  you must be on 2015 Certified Electronic…

Final Release Impacting 2019 Quality Reporting and 2015 CEHRT

We’re pleased to announce the release of Database Scripts for Patient Data Access Checkbox for Centricity Practice Solution (CPS) and Centricity EMR (CEMR). This is our final release in a series of releases that can positively impact 2019…

Only 6 Weeks Left!

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We’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment programs. For those reporting on the Promoting Interoperability performance category, you must be on 2015 Certified Electronic Health…

2015 edition CEHRT: What You Need to Know

In the context of your readiness for 2019 quality reporting programs and the need to use 2015 Edition Certified Electronic Health Record Technology (CEHRT), we want to bring to your attention that you may need to update your interface(s). For…

Reminder: Virence Health Briefing

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The next edition of the Virence Health Briefing webinars is set for August 15, 2019. In this webinar, we’ll provide a company update, share important product information, and answer any questions you may have. Virence Health Briefing For…

New Webinar Added to the Summer Series: Centricity™ Patient API

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Please join us for a Centricity Patient API webinar next Tuesday, August 6, at 2 p.m. ET. Back by popular demand, this interactive event will help you become ONC 2015 CEHRT compliant with the 2019 MIPS Promoting Interoperability (PI) measure…

Do you have a plan for becoming 2015 CEHRT compliant?

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Only 9 weeks left … do you have a plan for becoming 2015 CEHRT compliant? As your partner in achieving better healthcare outcomes, we’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment…

Summer Webinar Series Announced

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Dear Centricity™ Practice Solution and Centricity EMR Customers: We are excited to announce our summer webinar series!  This series is designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance…

Important Update: Service Pack 2 & 3 Hotfixes

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We’re pleased to announce that the hotfixes for CentricityTM Practice Solution 12.3 and Centricity EMR 9.12 Service Pack 2 and Service Pack 3 are now available to download and install. We recommend that any customer planning to report for…

Upcoming Changes to the Customer and Learning Portals

Dear Centricity™ Customers: We continue to come together and integrate athenahealth and Virence Health into a single operating model. As previously communicated, you’ll soon experience changes to the existing Customer Portal. In addition,…

Ransomware threat – act now to protect your data

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Dear Centricity™ Customers: There has been a global uptick in a wide variety of ransomware campaigns in recent weeks. To protect yourself and your data, we’re urging you to take action to make sure your software systems are up-to-date. Login…

*Reminder* – Customer Portal Changes are Coming

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Dear Centricity™ Customers: We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As a reminder, you will soon experience changes…

SERVICE PACK 3 – ACHIEVES GENERAL AVAILABILITY

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Dear Centricity™ EMR Customers: We’re pleased to announce that Service Pack 3 for Centricity EMR 9.12 became Generally Available for download and install on Friday, June 21. Service Pack 3 includes over 25 stability, performance, and…

Upcoming Changes to the Customer Portal

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Dear Centricity™ Customers: We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As part of this ongoing initiative, you will soon…

HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE

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HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE, MARKING ANOTHER IMPORTANT STEP IN ADVANCING INTEROPERABILITY Dear Centricity™ Practice Solution and Centricity EMR Customers: We’re excited to announce that Hospital Connect 2.0 is now…