Check out our new events page for the latest updates on upcoming webinars and events.

Live Webinar— Physician Employment
Agreements: Items to Consider

Wednesday, February 08 @ 10am PT | 1pm ET

Duration: 60 Minutes   REGISTER NOW!


We will review the various elements of the physician employment agreement, focusing on the pitfalls and the problems that can develop when the agreement does not clearly define the relationship, and/or when the parties do not fully understand what is being agreed to, Such items as term and termination, termination for cause, duties of the physician, call, non-compete, and compensation are all items that should be clearly set out in the agreement and fully understood by the parties. Read More..


William Copeland MS, JD, PhD, LFACHE, practices health care law in Cincinnati at the firm of Copeland Law, LLC. He is also president of Executive & Managerial Development Group, a consulting entity providing compliance and other fraud and abuse related services. A graduate of Northern Kentucky University Salmon P. Read More..

Live Webinar: How to do HIPAA
Risk Analysis & Risk Management

Friday, February 10 @ 10am PT | 1pm ET

Duration: 60 Minutes

The HIPAA Rules require Covered Entities and Business Associates to do Risk Analysis and Risk Management (RA-RM) but do not explain how to do them. OCR consistently calls Risk Analysis the foundation of every HIPAA Compliance program. This webinar clearly explains how to follow OCR’s advice to use Risk Analysis – Risk Management procedures developed by the National Institute of Standards and Technology (NIST).Read More..

Paul Hales , JD is widely recognized for his expert knowledge and ability to explain the HIPAA Rules clearly in plain language. Paul is an attorney licensed to practice before the Supreme Court of the United States and a graduate of Columbia University Law School with an international practice in HIPAA privacy and security. Read More..

athenaPractice™ Customer Briefing

Thursday, February 16 @ 11am PT | 2pm ET

Register Now!

Join us for our upcoming Customer Briefing as we share important v23 product updates, company updates, and answers to any questions you may have.

Phreesia logo

Front Office of the Future series webinar

Wednesday, February 22 @ 10am PT | 1pm ET

How can healthcare organizations make the scheduling process more convenient for patients while reducing staff burden?

Our Front Office of the Future series is back! Join us to learn how to use digital tools to increase appointment volume, streamline scheduling and quickly fill gaps in your schedule due to cancellations—with minimal staff intervention.

Our panel, including Jennifer Sethi, Administrative Operations Manager at Blue Ridge Dermatology Associates in Raleigh, N.C., and Brooke Sodahl, Practice Administrator at MyOBGYN in Las Vegas,will explain how their practices have reduced no-shows and made it easier for patients to schedule appointments. They’ll share how these improvements have not only enhanced the patient experience but also made life easier for hardworking staff.  
Attendees will:

  • Hear how patients prefer to schedule appointments
  • Learn how to use self-scheduling to increase appointment volume
  • See how leading medical practices are engaging patients to reduce no-shows

Register now

Webinar: HIPAA Updates for 2023:
What You Need to Know

Thursday, February 23 @ 11am PT | 2pm ET

Join us next month as Ari Van Peursem shares what healthcare organizations need to keep top of mind as we move into 2023. For more information and to reserve your spot, register here:

In the meantime, don’t miss out on the latest developments in healthcare compliance. Our blogs provide in-depth analysis and practical tips to help you navigate the complex healthcare environment and protect your patients. Click the links to read our most recent blogs and stay informed.

One of our goals is to provide education that matters for organizations like yours. If you have any questions you can also reach out to our team below.

Staying Secure in a Rapidly Changing Digital World

Examining how to ensure your PHI stays protected in 2023.

Read Here

OCR Highlights Requirements for Online Tracking

Examining the dangers of online tracking when it comes to protecting PHI.
Read Here1 on 1 Conversation with a Medcurity Expert

If you are interested in learning more about how Medcurity can help your organization, register using the link below for a 1 on 1 session with a Medcurity Account Manager:

Schedule Here

Last week we posted a checklist from athenahealth of recommend tasks to close out 2022 and ensure a most successful 2023. This week we wanted to highlight one of the items—Groups on the Success Community. We encourage you to get involved and take advantage of the resources below!

Sign up for Groups on the Success Community

Ensure you are signed up for Groups to receive important communication. Recommended Groups are:

athenaPractice/Flow Customer Communications– we suggest setting your notification preferences to Daily or Weekly digest

JOIN this group to stay informed on product and industry alerts, upcoming Webinars, business leader communique’s and more from athenahealth for your athenaPractice, athenaFlow and related solutions.

aPractice/aFlow eRx Network statuswe suggest setting your notification preference to Every Post or Daily digest

When you join this group, you will get updates on changes impacting electronic prescribing including alerts for scheduled or unscheduled outages.

athenaPractice Product Downloads / athenaFlow Product Downloads

we suggest setting your notification preferences to Weekly digest

Join the appropriate group to stay informed of new releases of your athenaPractice/ athenaFlow software, from new versions to service packs, patches, and monthly clinical knowledgebases. Keeping all your software up to date is critical to protect your data from ransomware, malware, and other malicious attacks.

athenaPractice Revenue Cyclewe suggest setting your notification preferences to Weekly or Limited digest

Join this group to stay informed on athenaPractice and Revenue Cycle related product alerts, upcoming athenaPractice only Webinars, and more from athenahealth for your athenaPractice related solutions.

aPractice a Flow Idea Zonewe suggest submitting your great ideas!

Join this group to submit enhancement requests for our athenaPractice & athenaFlow solutions. Suggestions made here will be considered for possible inclusion in future product releases. Please make sure to follow the community guidelines on submissions.

Communication from Quatris Healthco:

To our valued customers:

I’m thrilled to share that Quatris Healthco has been acquired by athenahealth. After years of close partnership, joining athenahealth will enable us to continue providing you with an enhanced experience while giving our employees access to broader resources and creating additional opportunities for collective growth.

There will be no change to the platform or products you are using today. You will continue to receive the best-in-class services and support aimed at improving patient outcomes and clinician experiences that you’ve come to expect from Quatris Healthco. Your Quatris Healthco team will gain access to the broad range of athenahealth services and support, augmenting the resources at their disposal today. You’ll also become part of athenahealth’s broad existing customer base of over 155,000 providers, enabling greater opportunities for information sharing, engagement, and partnership.

athenahealth is a market leader with the most open, connected, and data-powered network in healthcare. Like Quatris Healthco, athenahealth is on a mission to create a better healthcare future for all. Together we aim to free up providers to take care of patients and improve the sustainability, quality, and accessibility of healthcare. We remain fully committed to providing solutions and outcomes that drive your success and an environment where our employees can thrive.

Continue to reach out to your Account Manager with questions and open cases via Customer Support as you always have.

I thank you for your loyalty over the years and am looking forward to continuing our partnership as part of athenahealth. If you have questions or want to discuss, please contact your Account Manager.


Are you ready for 2023?

We know there’s a lot to consider when closing out 2022
and entering 2023. That’s why we created a checklist of all the tasks you should
consider as you prepare for the upcoming year.

Download a printable version of the checklist here

Athena health

Many changes are coming to the MIPS program next year including MIPS Value Pathways. MIPS Value Pathways (MVPs) are new optional alternatives to meet MIPS reporting requirements in 2023 and will eventually replace the MIPS program as we know it today. Traditional MIPS reporting will still be available for the next several years and athenahealth will support both reporting options next year.Learn more here ->athenahealth plans to support “Improving care for lower extremity joint repair” MVP and will continue to explore additional MVPs.

The Dose | athenaPractice™ and athenaFlow™ Edition…

Read The Dose here:

InDxLogic and ezAccess will replace Surescripts Enterprise Services (SES).

Click here for the full article.

Weekly Digest for athenaPractice Product Downloads

November 19, 2022 — November 26, 2022

Attention all athenaPractice customers using Visualutions products.

To successfully upgrade your athenaPractice solution, please make certain to follow the steps in this Knowledge Article… More

Thank you CHUG Users!!

For taking time out of your busy schedule to attend our first CHUG Day after three long years. 

Since the pandemic, life continues to become more demanding and tiring, we know how valuable your time is and appreciate you sharing it with us. You have shown the true meaning of what CHUG is all about….

FOR Users BY Users!

Healthcare is at a pivotal transformation, huge changes coming in the near future that will require all of us to work even harder. Now, more than ever, it is vitally important that we continue as CHUG, the Independent User Group!

Your support has helped us continue our mission to provide the resources and education needed for all of CHUG users.

We hope to see you again at next year’s Thrive conference.

Take care, Tracie

President, CHUG Board of Directors

There are opportunities to create user generated Pop-up Alerts within athenaPractice. Check out this month’s newsletter to see the most commonly used.

Read the newsletter here ->

Registration for Thrive, athenahealth’s annual summit, closes on October 11. Act now to reserve your spot!

register here ->

Beginning June 1, 2023, we will no longer provide support for all athenaPractice v19.X, athenaFlow v19.X and related product versions. See the communication for full details here ->

The full session catalog for Thrive, athenahealth’s annual summit, is now live! There’s so much to see and do at Thrive—jump into the session catalog now to see why this is the must-attend healthcare event of the year.

Check it out here ->

Enrollment is now open for the Quality Submission Services (QSS) program for MIPS PY2022. The enrollment period runs until March 3, 2023.

Read more here ->

This edition of the athenaPractice and athenaFlow Dose includes information on Chug at Thrive, v22, Appropriate Use Criteria, Electronic Health Information for Information Blocking, new solution for document management, and athenaEDI Live at Thrive.

Read it here ->

Bret Connor invites you to Thrive, athenahealth’s annual summit. See the communication for more details.

Read the invite here ->

Based on our review of upcoming Electronic Prescribing of Controlled Substances and Electronic Prescribing (EPCS and ERX) mandates, Ohio will require clinicians to use EPCS enrollment in order to prescribe Controlled Substances, specifically CII, effective September 23, 2022.

Read more here ->

We’re recruiting for Summative Usability Testing for compliance with the 21st Century Cures Act. This effort requires a third-party review of clinical users within athenaPractice™ and athenaFlow™. Selected participants will be compensated for their time.

Learn more here ->

Did you know a CHUG meet-up is happening on October 24? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive event.

Meetup details here ->

We proudly announce that athenaPractice™ and athenaFlow™ version 22 is now Generally Available. See the communication for more details.


This month’s rendition of the Revenue Cycle Management Newsletter offers best practices for Refunds, Conveyances and Payment Plans.

Read it here – >

This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on August 18 at 2 p.m. ET.

Register/Watch here ->

This month’s Revenue Cycle Management newsletter offers best practices for using Appointment Sets and Chains.

Read the newsletter here ->

Thrive brings together the brightest minds of the healthcare industry — and we’re thrilled to welcome Jenn Lim and Dr. Eric Topol to the keynote stage at Thrive, athenahealth’s annual summit in 2022! Be sure to register before July 31 to get $200 off your registration!

Read more and get registered ->

athenahealth has identified an issue in which doses entered in the Dose field in Medication Management may not save as expected. Please see the communication for recommended steps.

Read more here ->

Registration is open for Thrive, athenahealth’s annual summit. Register now to save $200 on your registration fee.

This offer is only valid until July 31.

Register here ->

Mark your calendars for the upcoming athenaPractice and athenaFlow webinars! On July 6, we’ll host a webinar all about the v22 release. On July 13, we’ll host a webinar on the Appropriate Use Criteria.

Read more and register here ->

We share best practices for using Online Help in athenaPractice.

Read the RCM Newsletter here ->

We’re evaluating MIPS Value Pathways (MVPs) along with their targeted specialty measures – and we need your feedback. See the communication for full details.

Read more here ->

athenahealth is investigating an issue where providers may not receive a drug-allergy alert when prescribing certain medications within Medication Management. See the communication for full details.

Read more here ->

Join us for a webinar on June 30 at 2 p.m. ET in which we’ll discuss our plans to support 21st Century Cures adherence in v22 and beyond.

Register here ->

This quarter’s athenaPractice and athenaFlow Dose includes the latest product and company updates.

Read it here ->

Save the date for Thrive, athenahealth’s annual summit. Thrive Summit takes places in Austin, TX on October 24-26.

Read full announcement here ->

In this month’s RCM newsletter, we share best practices for using the Collection Bad Debt Write-off Active Report.


This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on May 19 at 2 p.m. ET. See the communication for more details. ->

Are you collecting every dollar owed to you? Read on to learn how utilizing the athenaPractice Collections module helps you collect monies due.


Join us on April 21 at 2 p.m. ET in a Customer Briefing where we’ll discuss plans for replacing Surescripts SES products and answer your questions.

Read more and register here ->

Effective December 31, 2023, Surescripts will no longer support the Surescripts Enterprise Services (SES) product suite. See the communication for more details.

Read more here ->

Check out the latest product and company updates in this quarter’s athenaPractice and athenaFlow Dose.

Read more here ->

This month’s edition for the Revenue Cycle Management newsletter offers best practices for Case Management.

Read the newsletter here ->

Starting March 10, you’ll be prompted to review and agree to the Community Terms of Use upon logging in to the Success Community. This is a one-time prompt that will only appear the first time you login on or after March 10.

Read more here ->

We updated the athenaPractice™ and athenaFlow™ Medication Management module on March 1 and, as part of the update, dose check alerts now appear when needed and as expected.

Read more here ->

CVS Pharmacy has shortened the rejection period for electronic prescription responses from 14 to 10 calendar days; prescription responses include Renewal and Change Requests. See communication for more details.

Read more here ->

Administrative maintenance is often overlooked. When was the last time you reviewed yours? In this communication, you’ll find tips and tricks for reviewing Admin tables, updating Visit Owners, creating Allocation Sets, reviewing Appointment Types, and using the Quick View.

Read more here ->

We are pleased to announce that athenahealth has been successfully acquired by affiliates of Bain Capital and Hellman & Friedman for $17 billion. See the communication for more details.

Read more here ->

This quarter’s athenaPractice and athenaFlow Customer Briefing takes place on February 17 at 2 p.m. ET.  Join us as we share important product and company updates and answer any questions you may have.

Read more here ->

CMS recently announced the suppression and truncation of two measures: Pneumococcal Vaccination Status for Older Adults (CMS127) and Body Mass Index (BMI) Screening and Follow-up (CMS69). See the communication for more details.

Read more here ->

athenahealth is investigating an issue where providers may not receive an alert when prescribing Augmentin-ES or its generic versions with a dose outside the recommended range for patients 3 months (90 days) to 3 years of age. See communication for more details.

Read more here ->

VVC Holding Corp., a wholly owned subsidiary of athenahealth, Inc., has changed its name to VVC Holding LLC and is operating under the new name as of January 1, 2022. See the communication for more details.

Read more here ->

You’re invited to the Patient Landing Page webinar taking place on February 2 at 2 p.m. ET.

Read more and register here ->

Are you unleashing your reporting power using Microsoft (MS) Excel? Exporting athenaPractice reports to Excel allows you to create informative, spreadsheet-style reports.

Learn more here ->

On November 19, 2021, all Walmart and Sam’s Club pharmacies across the US implemented an update that will reject any order for Promethazine/Codeine and have asked that providers instead call the pharmacy to discuss alternatives. To that end, Walmart and Sam’s Club stores will no longer dispense or stock these medications moving forward.


athenaPractice and athenaFlow v20.2 Service Layer Hotfix 1 resolves an issue where prescriptions signed in a previous document are showing in subsequent documents for that patient.

Read more here ->

To support our goal of delivering measure accuracy, we released athenaPractice™ and athenaFlow™ updates to address findings for three measures that may influence your 2021 performance year results.

Read more here ->


We know there’s a lot to consider when closing out 2021 and entering 2022. That’s why we created a checklist of all the tasks you should consider as you prepare for the upcoming year. We hope you find it helpful!

Read it here ->

With athenaPractice and athenaFlow v20.2, you’ll experience improved performance in Medication Management, including the ability to minimize the Medication Management window while documenting or navigating to the patient chart. See the communication to learn more.

Read more here ->

The Apache Software Foundation has released an emergency security advisory to address a remote code execution vulnerability potentially affecting Log4j versions 2.0-beta9 to 2.14.1. The Log4j is a widely used logging library and is used in v12.3.1 and higher and athenaFlow customers live on v9.12.1 and higher. See communication for more details.

Read more here ->

athenahealth enters into a definitive agreement to be acquired by affiliates of Bain Capital and Hellman & Friedman

Read more here ->

Hear from Bret Connor and team on unlocking more value in partnership with athenahealth. On Tuesday, November 30 at 1 p.m. ET, athenahealth’s Chief Customer Officer Bret Connor and his team share their vision for providing excellent customer service, then walk through the ways we can help you thrive.

Read more & register here ->

On October 11, 2021, Surescripts determined that some Medication History response messages sent from three pharmacy software vendors may have contained inaccurate Medication History instructions because of a missing slash or dash character (/ or -), resulting in the incorrect display of the data.

Read more here ->

The Customer Briefing takes place on November 18 at 2 p.m. ET. Join us as we share important product and company updates and answer any questions you may have. We hope that you’ll join us!

Read more & register here ->

Beginning August 1, 2022, we will no longer support athenaPractice 12.3.X, athenaFlow 9.12.X and related product versions.

Read more here -> Announcement Link

This edition of the RCM Newsletter highlights the upcoming No Surprise Billing regulation.

Read the newsletter here ->

This edition of the athenaPractice and athenaFlow Dose newsletter includes content relating to the following topics: Medication Management updates, Success Community ideas, Success Community groups, Connections by athenahealth, No Surprises Act and more.

Read more here ->

The new Ideas space on the Success Community allows you to share your feedback about our products and how they can be improved. We use the ideas, votes, and comments you post to help inform our planning process for future releases. Posting an idea is the first step toward getting the conversation started.

Read more here ->

We recently discovered an issue in athenaPractice™ v20.1 Service Layer Hotfix 4 where duplicate medications are being created in the Patient Chart. This occurs when synchronizing medications after closing the Med Portal window with pending prescriptions. We’ve resolved the issue as part of v20.1 Service Layer Hotfix 5, which is now available.

Read more here ->

In some cases, it is possible that SmartSig prescription translations may not match original prescription sigs as expected when using the SmartSig prescription translation tool.

Read more here->

In this newsletter, we gather the top 10 most common workflow gaps and provide best practices for how to close them.

Read the newsletter here ->

Due to the recent increase in COVID-19 cases and the growing concerns regarding the Delta variant, we have decided to cancel Thrive Summit, originally planned for October 25-27 in Austin, TX.


The Q3 Quality webinar, Monitoring Performance in CQR, is on September 9 at 2 p.m. ET. This webinar will provide helpful information for understanding your MIPS performance, factors that influence it, and how CQR can help you monitor it.

Read more & register ->

As of August 17, the retired units are no longer available when adding or editing a new prescription for a selected list of medications. Guidance to select from available packages when editing prescriptions was not deployed. On August 24 at 10 p.m. ET, we’ll deploy an update for Medication Management to improve the user experience when selecting available package sizes.

View this document for more information -> Quantity Units Retire Early

We invite customers to the “Be ahead of the curve: Provide a patient-centered intake experience” webinar taking place on August 26 at 2 p.m. ET.

Register here ->

We invite athenaPractice and athenaFlow customers to the Customer Briefing webinar taking place on August 31 at 1pm.

Register here ->

Announcing Jenn Lim from Delivering Happiness as our Thrive Summit 2021 Opening Day Keynote.

Learn more about the speaker here ->

We’re inviting customers to join a webinar with the athenahealth Government Affairs team and special guest Nancy Macan McNally, Director of Government Relations at Van Ness Feldman, for a midyear check-up on August 5 at 2 p.m. ET. We will look back at healthcare policy over the last six months, and discuss what we expect to see as we head into the backstretch of the congressional calendar.

Read more & register ->

Did you know a CHUG meet-up is happening during Thrive Summit 2021 on October 25? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive Summit.

Check it out ->

In this rendition of the Revenue Cycle Management Newsletter we cover Tips and Tricks for Closing.


Announcing the 2021 summer webinar series schedule for athenaPractice and athenaFlow.

Read more and register here ->

We’re inviting customers to join us on May 24 at 2 p.m. ET for our second installment of our v22 Practice Management webinar series.

Read more & register here ->

The May athenaPractice newsletter covers best practices for reporting within athenaPractice!

Read more here ->

We’re inviting customers to join us on May 7 at 11 a.m. ET for our Q2 Quality webinar covering the changes in CQR to help track MIPS performance.

Read more and register here ->

We’re happy to announce that v20.1 is now generally available and includes enhancements and fixes to improve the usability and performance of features we previously introduced in v20.

Read more here ->

We’re hosting a webinar on April 28 covering the billing module enhancements coming in v22 of Practice Management.

Read more and register here ->

The April edition of the revenue cycle management newsletter features tips and tricks for A/R follow-up.

Read more here ->

We’ve updated the dates and times of some of our 2021 Spring webinars to accommodate customers wanting to join all of our webinars.

Read more here ->

We’re announcing our 2021 Spring Webinar series and inviting customers to join us this Spring to learn something new.

Read more here ->

This new COVID-19 Vaccine Guide provides customers with information and best practices.

Read more here ->

This new COVID-19 Vaccine Guide provides customers with information and best practices.

Read more here ->

Join our Government Affairs team for an update from Capitol Hill on Tuesday, March 30 at 2 p.m. ET. In this second installment of our Policy Ambassador webinar series, we’ll speak with the American Telehealth Association to discuss the impact of COVID related easements on telehealth policy, and how those changes can become permanent fixtures in a true 21st century healthcare system.

Read more & register here ->

This month’s tips and tricks newsletter focuses on the individual end user’s experience and their ability to adjust and organize their work within athenaPractice.

Read more here ->

In this communication we’re giving customers a glimpse into v22 while reminding them of the valuable resources they have for upgrading to v20 and some important deadlines they should be aware of for e-prescribing.

Read more here ->

We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis.

Read more here ->

We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management.

Read more here ->

athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module.

Read more here ->

In the February  2021 edition of the newsletter we cover basic tips and tricks for practice management.

Read more here ->

We’re inviting customers to the quarterly Customer Briefing webinar on February 18 at 2 p.m. ET.

Read more and register here ->

We’re inviting customers to join us for a webinar focused on the healthcare priorities of the 117th Congress and the Biden Administration.

Learn more and register here ->