register and mark your calendar – February 3, 2021 at 2:00 p.m. ET

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We’re hosting a webinar on February 3 at 2:00 p.m. ET which will cover key changes for Quality Programs, including MIPS, CPC+, and Medicaid PI. We’ll also cover our planned quality support for the 2021 performance year. Customers should…

Update from athenahealth

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An update regarding a recent settlement with the Department of Justice. Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWnOC

Scheduling Tips & Tricks – January 2021

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In the January 2021 edition of the newsletter we cover scheduling features that may be of use to our customers. Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AV6X2

Check out the updates in the new Clinical Content Specialties v20

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We are happy to announce the availability of Clinical Content Specialties version 20! In this release, we improve forms to accommodate our new Medication Management solution and we resolve issues related to the Renal Evaluation-CCC form. Read…

athenaPractice v20 is now available!

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athenaPractice v20 is an exciting release which brings many new features, clinical content, and enhancements – most notably a fully integrated, cloud-based Medication Management module. This integration not only aligns with required transmission…

Revenue Cycle Tips & Tricks // coming January 2021

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We’re excited to share that beginning in January, a monthly athenaPractice Revenue Cycle Tips and Tricks newsletter will be sent out to our athenaPractice™ organizations throughout 2021.  Each month, we’ll cover a different Revenue Cycle…

New CMS Updates for EPCS

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On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) announced a finalized Requirement for Electronic Prescribing for Controlled Substances (EPCS) for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan…

Date change announcement: from April 2021 to October 2021

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As we continue to navigate the COVID-19 pandemic, including uncertainty around future best practices for largescale events and meetings, we’ve decided to postpone our annual Thrive Summit (formerly Success Summit) once more from April…

athenaPractice™ and athenaFlow™ product roadmap webinar

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Want to learn more about what’s in the works for athenaPractice and athenaFlow? Join Vice President of Product Management, Chad Dodd, Thursday, December 17, 2020 at 2:00 p.m. ET, to hear a preview of the exciting developments for athenaPractice…

Now available! athenaPractice and athenaFlow v19.1

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We are pleased to announce that athenaPractice and athenaFlow v19.1 is now available. athenaPractice and athenaFlow v19.1 includes all previously released hot fixes and patches for v19, as well as fixes released in 12.3 / 9.12 SP4. In this release,…

join our partner, Phreesia for a webinar: contactless intake during COVID-19 and beyond

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Our partner Phreesia is hosting a webinar, Contactless Intake During COVID-19 and Beyond, on December 10, 2020 at 1:00 p.m. ET. Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xtvk

21st Century Cures Act: Update and Q&A

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Join us on December 8, 2020 at 2:00 p.m. ET for an update and Q&A on the recent ONC timeline changes associated with the 21st Century Cures Act. Learn more and register -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0…

Join our partner, SwervePay for a webinar on Patient Payments

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We’re excited to invite you to the "Patient Payments: Collecting them with ease in an uneasy time" webinar hosted by our partner, SwervePay on December 3, 2020 at 1:00 p.m. ET. Join us to explore how your office can automate and enhance your…

athenaPractice and athenaFlow | The Dose Newsletter

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Learn what’s happening this quarter with athenaPractice and athenaFlow! Read here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009x6W0

join us for a fall webinar and learn something new

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Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session. Access the recording now -> HERE

upgrade to eSM 4.4.3 today

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We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated. This issue has been fixed in eSM 4.4.3, which is now available. We advise…

21st Century Cures Act FAQ

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A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support. Read more - > HERE

End of Life and End of Service for InfoScan formularies

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We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021. Read more -> HERE

Q3 Quality Reporting Update

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The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication,…

End of Life and Support Announcement

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Effective July 1, 2021, the End of Life & End of Support will take place for the products below: CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products CEMR 9.10.X, which includes all CEMR 9.10 Service Packs…

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

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Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D - EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end. Read…

patient payments – taming the wild side of practice revenue

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses…

Security Vulnerability in all versions of eScriptMessenger

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There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to…

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

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Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules. Learn more and register - > HERE

protect your practice from eScriptMessenger’s security vulnerability

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We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites…

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

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We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET Register -> HERE

21st Century Cures Act – athenahealth is on it!

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We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

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We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

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On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain…

new sunset date and regulations coming in 2021

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We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

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The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> …

Quality Reporting: Mid-Year Considerations

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A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

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We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

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A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

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Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still…

explore your new home for online training

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We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

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As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021…

The new Learning Portal is coming June 8, 2020 – are you ready?

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We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

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We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

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On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007wRT1 &nb…

Curious about the CARES Act? Join us for a webinar May 20

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During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption. Read…

get ready for the new athenahealth Learning Portal

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We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June. Read more here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f0000…

Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

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We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.” Interested in improving your results for Patient Access? We invite you to join…

Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

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Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it. Learn…

Introducing CARES Act hotline

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A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here -> https://centricity.athenahealth.com/s…

Join Phreesia to learn about Zero-Contact Patient Intake

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While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake,…

A message from Chad Dodd on Surescripts, COVID-19, and v20

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Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read…

supporting you through COVID-19 and beyond

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We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

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As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product…

we’re ending support for BMAC; here’s what you need to know

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In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More…

a message from Chairman & CEO Bob Segert

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We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

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To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

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We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to…

Action required before Microsoft’s mandatory security update

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There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare…

The Dose | Ambulatory Practice Solutions

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Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

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 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

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We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However,…

your customer success manager is ready to help

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Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve…

tracking the 2019 novel coronavirus (2019-nCoV)

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We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients…

Be in the Know with These New Webinars

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We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more.…

Thank You for Your Continued Partnership

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It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an…

Upcoming Centricity Version Updates

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two releases are coming up, v19 and v20  We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read…

athenahealth CEO Bob Segert discusses the future

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One of our members found this recent article which we think provides some great insight into the future of athena and Centricity. One year ago, it was announced that athenahealth would be acquired by private equity firms Veritas Capital and…

Be in the know with these new webinars

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We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and…

Update your URLs by December 31 to avoid loss of functionality

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There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s.…

Value-Based Care Survey

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Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans…

Customer Portal Maintenance

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Scheduled customer portal maintenance The customer portal will be undergoing planned maintenance from 2 a.m. – 7 a.m. ET on Sunday, November 3, 2019. During this time period, you’ll be able to view information on the portal, but will…

Increase Revenue with Phreesia Patient Intake

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Join us for a webinar hosted by Phreesia, the 2019 KLAS Category Leader in Patient Intake Management, to learn how you can improve patient payments and drive collections. The webinar will be on Tuesday October 29 at 1 p.m. ET. For more information…

The Dose: Ambulatory Practice Solutions

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Welcome to your first issue of The Dose newsletter – your quarterly roundup of news, updates, and resources from athenahealth! We’ll include helpful links and information in each issue, so you may want to save the newsletters to reference…

ONC 2015 CEHRT: We Want to Hear from You

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Dear Centricity™ Practice Solution and Centricity EMR Customers: As you prepare for the 2019 CMS (Medicare and Medicaid) quality payment programs, we want to make sure you have the resources you need for 2015 Edition CEHRT preparedness.…

Known Product Issues: Electronic Prescription Renewal

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Dear Centricity Practice Solution and Centricity EMR Customers: We would like to direct your attention to two important product issues with electronic prescription renewal requests: Issue #1: The medication in the message to the pharmacy…

IMPORTANT PRODUCT NOTICE: Windows 10 Impact on Centricity Practice Solution

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Dear Centricity Practice Solution Customers: As your essential partner for better healthcare outcomes, we wanted to inform you of an issue with the Microsoft Windows 10 update build 1809. If you update to this version, after a user logs in…

Encore of ONC 2015 Edition Compliance Webinar Added to Series

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Dear Centricity™ Practice Solution and Centricity EMR Customers: Spring flowers are beginning to bloom, so we are getting ready to wrap up our winter webinar series. Before we do, we’ve scheduled an encore performance of an important…

athenahealth Integration Status Update

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Dear Centricity™ Practice Solution and Centricity EMR Customers: We are now eight weeks into the merger with athenahealth, and I am writing to reassure you that, although our corporate name has changed, our commitment to you is unwavering.…

*REMINDER* Virence Health Briefing – April 18, 2019

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Dear Centricity™ Practice Solution and Centricity EMR Customers: I would like to invite you to the next edition of our monthly Virence Health Briefing webinars on Thursday, April 18, 2019.  We will provide an update on our company transition,…

Virence Health Briefing – April 18th, 2019

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Dear Centricity™ Practice Solution and Centricity EMR Customers: I would like to invite you to the next edition of our monthly Virence Health Briefing webinars on Thursday, April 18, 2019.  We will provide an update on our company transition,…

PDMP: No -Cost Solution to Help Manage Opioid Prescriptions and Usage

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Dear Centricity™ Practice Solution and Centricity EMR Customers: We are pleased and excited to announce the release of our Prescription Drug Monitoring Program (PDMP) solution designed exclusively to help meet your practice’s medication…

Virence Asking for Enhancement Requests

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Now is your chance to request those enhancements that you have been wanting for a while. Through April 19th, Virence is asking for submissions for "quick win" enhancements that they can incorporate that may not take a lot of programming or…

Webinar Tomorrow – SimpleChart: Document with Remarkable Speed

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Centricity™ Practice Solution and Centricity EMR Winter Webinar Series "SimpleChart: Document with Remarkable Speed" (Encore) Thursday, March 28th, 2019 2:30pm - 3:00pm EDT (11:30am - 12:00pm PDT) Value-based care is here, and Virence…

REMINDER – MGMA Webinar “Population Health: Managing Chronic Disease Patients Efficiently and Cost Effectively”

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There is still time to register! Don't miss this webinar titled: "Population Health: Managing Chronic Disease Patients Efficiently and Cost Effectively" featuring CHUG President, Tracie Koepplin, BSN, Master Cert., Health Informatics Clinical…

*REMINDER* Virence Health Briefing – March 21, 2019

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Dear Centricity™ Practice Solution and Centricity EMR Customers: Virence would like to invite you to the next edition of our monthly Virence Health Briefing webinar on Thursday, March 21, 2019 at 2:30pm-3:00pm EDT (11:30am-12pm PDT). Click…

MGMA Winter Webinar Series Registration

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Dear Centricity™ Practice Solution and Centricity EMR Customers: I hope you are taking full advantage of our winter webinar series.  We are excited to announce that the registration link for the MGMA-hosted population health webinar on…

IMPORTANT UPDATE: Virence User Conference

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Dear Virence Health customer, We are reaching out to you today to inform you that, after much consideration, we will not be holding the Virence Health Customer Summit (formerly known as Centricity™ LIVE) this year. As you are aware from…
URGENT - ACTION REQUIRED: Update Surescripts servers to TLS v1.2 by 2/24/2019 or lose functionality

REMINDER: URGENT – ACTION REQUIRED: Update Surescripts Servers to TLS v1.2 by 2/24/2019 or Lose Functionality

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DearCentricity™ Customers: REMINDER:  Customers need to update any servers that host Surescripts products (eSM, SMPP, DM, ACM) to TLS 1.2 before February 24, 2019.  You will also need to verify that your external IP address is also utilizing…
CMS

Hurricane Harvey – Disaster Exceptions/Exemptions for Medicare Certified Providers Affected by Severe Storms & Flooding

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The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to acute care hospitals, PPS-exempt cancer hospitals, inpatient psychiatric facilities, skilled…

A Special Request from the KLAS President

Traditionally we reach out to you to understand how your vendors are performing for you. Today we would like to flip that around and ask how KLAS is doing and what we can do to help you be more successful in a changing world. So in place…
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2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar

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2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar on August 17th Dear Centricity Practice Solution and Centricity EMR Customers: Mark Segal, GE Healthcare Vice President Government and Industry Affairs, and Chad Dodd, General…
KLAS

By FRIDAY JUNE, 23RD Responses needed for KLAS!

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Responses are needed for KLAS Interoperability Questionnaire by Friday, June 23rd Dear Centricity Practice Solution and Centricity EMR Customers: Meaningful interoperability continues to be a pursuit of providers, vendors, and industry oversight…
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REMINDER: EMPA Webinar on Thursday March 9th

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Dear Centricity Practice Solution and Centricity EMR customers: GE Healthcare would like to remind you of our invitation to attend a webinar about our new solution, Electronic Medication Prior Authorization (EMPA), on Thursday March 9th.…
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EMPA IS HERE! New time-saving solution for CPS/CEMR Customers

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February 15, 2017 Dear Centricity™ Practice Solution and Centricity EMR customers: GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication…

CMS Extends Deadline for 2016 Physician Quality Reporting System (PQRS) Electronic Health Record (EHR) Submission

CMS is extending the submission deadline for 2016 Quality Reporting Document Architecture (QRDA) data submission for the EHR reporting mechanism. Individual eligible professionals (EPs), PQRS group practices, qualified clinical data registries…
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IMPORTANT JULY KB NOTICE!

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Dear Centricity customer, This morning Centricity Support found an issue with interaction checking that arose after applying the July 2016 Incremental Knowledgebase This issue was found to affect both EMR and CPS products. We are asking…
Chris Daughtry is looking to rock your world at Centricity LIVE

Chris Daughtry is looking to rock your world at Centricity LIVE, Learn more

Are you ready to rock-n-roll at Centricity LIVE? Do you have a favorite Chris Daughtry song? Of course you do... so come prepared to rock-n-roll to his greatest hits as he performs LIVE ON STAGE during his keynote address. Chris Daughtry Rock…

ACTION ALERT: Ask your legislator to Co-Sponsor HR 3940 – the MU Hardship Relief Act

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Message from AAOE: You may have seen in the last issue of "Coffey Talk" that AAOE and similar organizations are pushing to have a new exception to the meaningful use program added into the omnibus budget legislation currently being negotiated…

Product Information Notice: SP 11 MU Patch

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Message from GE Healthcare: Dear Centricity Practice Solution and Centricity EMR Customers: We would like to direct your attention to the Service Pack 11 Meaningful Use patch, which was released early this week along with the SP 11 DI patch. Please…

Video – MU & Drug Interaction Patches

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Message from GE Healthcare: Dear Centricity Practice Solution and Centricity EMR Customers: We would like to direct your attention to a video produced by GE Healthcare regarding the Meaningful Use and Drug Interaction patches. This video…

Quality Reporting Preparation Program – Webinar Series Continues

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Message from GE Healthcare: Dear Centricity Practice Solution and Centricity EMR Customers: As you continue your Meaningful Use (MU) and quality program preparations, we hope you found our recent webinars on the final rule and troubleshooting…

Meaningful Use Stage 2 Tips: Core Measure 12 (Preventive Care)

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To meet Core Measure 12, Centricity has the ability to mass generate letters in conjunction with Inquires to transmit targeted reminder letters. It is possible to retrieve a subset of patients with a certain condition who were seen on a given…

Product Info Notice: Service Pack 11, Drug Interaction Overrides

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Message from GE Healthcare: December 4, 2015 Dear Centricity Practice Solution and Centricity EMR Customers: We would like to direct your attention to a scenario which may increase or change drug interaction override popup frequency…

REMINDER: Customer State of the Union Address Sept 16th

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Message from GE Healthcare: Dear Centricity Practice Solution and Centricity EMR Customers, Jon Zimmerman, VP & GM of Clinical Business Solutions and I would like to invite you to attend our next Customer State of the Union webinar on WEDNESDAY,…