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When a provider gets numerous eRx refill requests for the same patient(different meds though), can the provider just do a Refill Prescription(above patient banner) and knock them all out in one update....or do they have to do each individual "Rx Refill: eRx Request for..." document?
I wondering if this would affect CQR/MU numbers by removing all the requests and just doing one update(Refill Prescription) to knock them all out.
Posted : June 21, 2016 3:17 am
It isn't often that this happens but when one of our providers receives duplicate requests, we simply remove them.
Posted : June 21, 2016 4:45 am
What we have done is sign all the requests then start a refill in the chart and add them all within that refill so they do get sent. We haven't seen our MU numbers go down when doing this.
Posted : June 22, 2016 7:42 am
We have always had as part of our refill workflows to always refill each and every refill. If it is a duplicate request, we reply with that information since the e-Prescribe manual states:
Per the "Advanced e-Prescribing-Manual CPS" refill request " Once you implement Refill Request, you will be expected to respond to at least 50% of refill request within 48 hrs time per month. If you do not meet this, you could not recieve refill request for 14 days."
Our CQR numbers are high 90% for all of our Providers.
We also get an average of 200 refill request daily for 9 providers.
Posted : June 22, 2016 9:04 am