(Shared from HIMSS, Ping Identity & Accenture)

Event: The Helpdesk Under Attack: Social Engineering, Emerging Threat Actors, and How Healthcare Can Defend the Frontline
Date: Wednesday, December 17, 2025
Time: 11:00 AM CST
Duration: 1 hour
Hosted by: Ping Identity & Accenture
🔗 Learn More & Register Here

The Helpdesk Under Attack: Defending Healthcare’s New Frontline

Healthcare’s attack surface has expanded—and cybercriminals are no longer just targeting systems. They’re targeting people.

Today’s threat actors are exploiting helpdesk workflows using social engineering, impersonation, and MFA fatigue techniques to bypass perimeter defenses. Once inside, they move laterally across networks, escalate privileges, and deploy ransomware—with frontline support teams often serving as the first point of compromise.

This session brings together experts from Ping Identity and Accenture to examine how healthcare helpdesks are being exploited—and how organizations can defend against this growing threat.

What to Expect

Anatomy of Helpdesk Attacks

Learn how modern attackers use impersonation and manipulation to gain unauthorized access, from the first interaction to full system control.

Zero Trust for the Helpdesk

Understand why identity-first security and Zero Trust architectures are now essential for securing frontline operations.

Behavioral Analytics & Adaptive Controls

Explore how dynamic identity verification, step-up authentication, and behavioral insights reduce risk without degrading user experience.

Decentralized Identity in Recovery Flows

Discover how emerging identity frameworks can protect credential resets, account recovery, and identity re-verification.

Why Attend

This session is for healthcare leaders who must protect users while enabling efficient support operations:

Recognize and shut down social engineering tactics
Strengthen identity proofing without slowing helpdesk operations
Reduce risk from credential compromise and internal escalation
Modernize frontline security workflows with identity intelligence

Don’t Miss This Session

Helpdesk security is no longer optional—it is foundational to zero trust. Learn how to stop attackers where infiltration begins and protect healthcare systems at the human layer.

👉 Register today and protect your frontline.

(This session is hosted by Ping Identity and Accenture and shared to inform our healthcare professional community.)