Notifications
Clear all
General Discussion
4
Posts
4
Users
0
Reactions
179
Views
Topic starter
Hello,
We recently had an event in our facility that caused unexpected downtime. GE does not offer any guidelines or recommendations for these situations and leaves it up to clinic/facility to determine procedures. Other electronic record systems that we work with offer a downtime procedure for these types of occurrences. How do other groups handle unplanned downtime? Do you have a protocol in place?
Thanks for any feedback.
Natalie
Posted : May 13, 2016 8:59 am
Natalie,
We have a policy in place. Every clinic has paper downtime forms that they can fill out during a downtime. Everyone in the clinic knows where the binder is and what to do if there is an outage. Fortunately they are rarely needed. Mostly only used during Saturday and Sunday clinic during a planned downtime.
-Derrick
Posted : May 13, 2016 1:33 pm
We have had some bad upgrade experiences which ended up lasting longer than our planned downtime. As a result we now have a permanent test server which we can restore a backup of production to so we would have a "read only" copy of the most recently backed up data if we ever needed it. It would definitely take about two hours to get it up and running but that is better than losing an entire day of productivity (or more) while we work on the production server.
This is on a virtual Server so snapshots and quick restores are possible
I know this doesn't work for every emergency situation where you need fast access but it does help in a potential extended downtime situation
Mike Zavolas
Tallahassee Neurological Clinic
Posted : May 17, 2016 7:38 am
We run downtime reports off our back up every night and they are stored on a local machine in the IT department as well as emailed to the office manager of each practice. If only the EMR is down then the practices use the downtime reports we send to them via email. If the whole network is down we print them locally and deliver them to practices (if it will be an extended, 4+ hour downtime).
The downtime reports pull important patient information for the next 3 days of visits per appointment book.
But we also have a scheduling tool that makes that automation easy to achieve.
Posted : May 17, 2016 11:29 am