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I am looking for suggestions and thoughts on how other clinics are minimizing the errors in registration that lead to billing problems.
Examples:
1. Any special characters in patient names or addresses? I cannot figure out how to mask these fields or put in a pop up warning.
2. Verifying the dates on the additional tab for authorizations - if it is due or dates are empty.
Is there something built into Centricity that I am missing? A third party add-on that could help?
Would appreciate any suggestions.
I am working on a form to try to catch some of these- but in reality, I want the issue to be caught when the data is entered, not after the fact.
Thank you!!
Posted : July 18, 2017 12:29 pm
You could run hourly/daily SQL scripts that would catch the problem early. It would not be caught immediately but it could be fairly quick.
Posted : July 21, 2017 4:06 am
I just had a better thought. You could setup an outbound demographics (ADT) feed in MIK or LinkLogic. Then you could use an interface engine like Qvera or Mirth to look for issues in the patient Demographics and send an email if there are issues. This would be near real time.
I am on CEMR and not CPS so I am not positive on how you would handle the authorization date. It might have to be a SQL query. To schedule a SQL query to run, I usually just build them into an interface in Mirth and give it a schedule. The interface dumps the contents of the SQL query into a CSV and then emails it.
Posted : July 21, 2017 4:13 am
We can address both problems using Visual Signature Capture at registration:
Cleaning up special characters in patient names or addresses fields:
With Visual Signature Capture, we can customize the Output Specification that creates Demographics HL7 file sent to Centricity. It can be coded to allow only the characters you want to include in each field in the file. Each field is customizable on its own. The patient doesn’t have to update any demographic field in the Visual Signature Capture document. The current Registration data will be pulled into the file and scrubbed before being sent to DTS/LinkLogic
Verifying the dates on the additional tab for authorizations:
Not only can we automate patient forms, we can also auto populate the authorizations fields (under the additional tab) with the dates signatures are captured for the following forms:
- Release of patient information
- Privacy Policy
- Benefit Assignment
We also run rules to add these forms to patience appointment when Signatures on File are due.
Just let us know if you'd like more information.
Joel Morey
Logical Innovations
603-617-7314
Posted : July 25, 2017 2:29 am